18

1. Display a list of music on the USB audio screen.
2. Change the screen to other screen than the music list.
3. The music play is continued and moved on to a music in a different music list.
4. Change the screen back to the music list in the USB audio screen.
19

In USB music mode, some music is skipped and the music in the next folder is started.
Under following condition
1. Play USB music in “Folder” mode with repeat mode setting “Repeat All.”
2. Turn Ignition Switch off then open/close door and keep it locked for more than 5
minutes.
3. Turn Ignition Switch on and operate “Track Up/Down” on the audio system.

20

The mode does not switch to Media, after “Media” icon is selected.

21

When selecting shortcut for SXM channel on “Home” screen, the screen is changed to
SXM but no sound is coming or no channel name is displayed.

Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 30 of 41

Number
22

Symptoms to be Improved:
When using FOTA service to update the software by selecting “Setting” > “Software
Update,” a message of “A new software update is available. Would you like to download
it now?” is displayed but the downloading does not start after pressing “OK.” When this
symptom occurs, it comes back to the “Software Update” screen. The downloading can
be started by pressing the “Update” on the “Software Update” screen.
(Temporary solution.)

23

When Pre-Collision Braking System is activated, a message of “Obstacle Detected” is
displayed on the information bar and does not go away.

24

Preset SXM channel cannot be selected by satellite switch on the steering wheel.

25

Even after setting the date of next scheduled maintenance in Reminder screen, the date
is displayed as “--”. It can occur when only the date of schedule maintenance is set without entering distance.

26

When pop up screen (like suggestion of taking a rest) is displayed on CarPlay screen,
the screen does not transit to proper screen (like destination search screen) and goes
back to CarPlay screen even after pressing “Yes.”

27

When selecting a music by or using voice recognition system, a
wrong music that had been played at the end of previous time is played. It can occur by
the following sequence of operation:
1. Play music in USB audio mode.
2. Change the source from USB to another one.
3. Turn Ignition Switch off then on.
4. Start to play music by pronouncing or though voice recognition
system.

28

DAB preset channel is displayed as not registered due to loading error.

Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 31 of 41

Symptoms Addressed By Update #2
Number
1

Symptoms to be Improved:
The CID stays black following reboot. Reset doesn't always recover this condition.

2

The CID stays black or very dark even after the ignition switch is turned on due to back
light malfunction.

3

When using CarPlay, the screen goes to black and/or CID restarts. It occurs when the
CID processor falls under irregularly high load conditions.

4

The CID restarts about 3 minutes after turning on the Ignition Switch. It occurs when
the CID processor falls under irregularly high load conditions.

5

System reboot due to application failure. Software robustness has been imporved to
prevent CID and CCU from resetting whenever its individual function fails.

6

When the vehicle comes to a place on a highway where there are multiple exits with
combinations of alphabets and numbers (see example below) the CID cannot process the
information correctly for turn-byturn navigation and restarts.
Example:

7

CID restarts when Navigation system is re-routing the route crossing the border of the
states.
When the customer veered off navigated route and the re-routed route includes the
roads across the boarder of states, the calculation is not properly processed and the CID
restarts.

8

CID restarts, while it is connected to Wi-Fi. It occurs when Wi-Fi signal includes
illegible data.

9

CID restarts after the ignition switch is turned off and on again before the CID shuts off.

10

No functional response on touch screen in Radio mode even though the touch sound and
visual reaction are confirmed.

11

Reprogramming process takes extensive time (40 minutes or more.)
After the ignition switch is turned off and on again, the combination meter display mode
changes itself and shows the ECO gauge (Current fuel consumption/Driving range on
remaining fuel.) Both attribute to processing errors in CCU.

Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 32 of 41

Number
12

13

14

Symptoms to be Improved:
When conducting USB reprogramming, the screen transition to error screen instead of
confirmation screen.

When “Software Update” is selected in the Dealership Mode, the following initialization
process does not end more than 20 minutes. *

Note* In case this USB update failure occurs, retry updating according to the
instructions in “Appendix A ”
When the FOTA pop-up (new software availability notification) is displayed while the
CarPlay is being used, the display comes back to CarPlay screen even if the customer
tries to get into the FOTA screen.

Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 33 of 41

Number
15

Symptoms to be Improved:
Call function does not work in the Message List (after ignoring the incoming message
notification.). However, the call function can still be used after getting into the Message
Content screen by tapping the message list.

16

Message reading function of short mail does not resume and ends once it is interrupted
by barge-in voices for other functions.

17

After the Ignition Switch is turned on, the SI-DRIVE indicator starts blinking and the
derive mode cannot be changed.

18

CarPlay does not work when the ignition switch is turned on immediately after the
driver’s door is opened with the iPhone (iPad) cable connected to the AUX TERMINAL
(USB Hub.)
CarPlay drops off randomly after running without interruptions for an extended period
of time.

19
20

Steering wheel control switches don't always work with Android Auto for audio
streaming contol.

21

The Turn By Turn information is not displayed on the MID, when changing meter display modes with Steering wheel control switch, while using route navigation of Google
Map with Android Auto.
Android Auto stops working after calling to one of the STARTLINK support functions,
while there is an active navigation route with Google Map via Android Auto.

22
23

Soon after the cable has been removed from the AUX TERMINAL (USB Hub), icons
on Home Screen stop functioning.

24

Phone Book is displayed in the order of the First Name even though the display setting
was made in the order of Family Name.
Continued...

Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 34 of 41

Number
25

Symptoms to be Improved:
No response when touching “Traffic & Weather Now (TWN)” on SMX screen.

26

SXM has blank screen and no sound when the SXM screen had been selected as audio
source at the previous ignition off timing.

27

About 30 seconds after starting the SXM the operation is paused with loading screen
and resume after another 30 seconds. This symptom occurs when the SXM screen had
been selected as audio source at the previous ignition off timing.

28

SXM has blank screen and no sound when the audio source is change to SXM.

Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 35 of 41

Number
29

Symptoms to be Improved:
“Fast forward” does not work in SXM replay function. (Fast Rewind works.)

30

The channel information becomes blank when the seek button (>) of the steering
satellite switches is pressed continuously to control the Traffic & Weather Now (TWN)
in SXM.

31

The team logo is not displayed on Sports Flash screen when the SXM screen had been
selected as audio source at the previous ignition off timing.

Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 36 of 41

Number
32

Symptoms to be Improved:
No sound on Radio after changing to Radio screen.

33

Sudden interruption of the audio playback from audio system and/or voice guidance of
Navigation system.

34

The audio source change function and all icons become inoperative temporarily, after
the ignition turned off and on again while playing audio source.

35

HD Radio sub channel cannot be played after selecting a HD Radio station from the preset stations and selecting the HD sub channel 2 even though the HD radio information is
correctly displayed.

New Functions and Enhancements included in Update #2
Number
1

New Functions and Enhancements:
Icons of home screen change to those of the US specifications even though the original
specification is not of the US.

2

Two ways of MOTA operations, i.e., by connect CCM to Wi-Fi or by transferring the
downloaded map data to CCM via smart phone are executed simultaneously by error.

3

One of the Pop-up Error Messages displayed during the FOTA operation in case of weak
Wi-Fi signal is not intuitive. Even if the customer tap “OK,” it does not transit to another screen.

As the improvement for this inconvenience, the message is changed so that the customer
finds the reason why the FOTA operation has been paused. Also a “Resume” button is
prepared so that the customer can do the rest of operations after necessary action (moving the vehicle to another place with better Wi-Fi connection**, or tethering the CP1 to
a mobile phone, etc.)
Note** The FOTA operation can be paused when the Wi-Fi indicator at the upper right
corner of the CID is not in “Good” or “Excellent” as shown below.

Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 37 of 41

Number
4

New Functions and Enhancements:
To prevent the overall CID system (CCU) from being reset whenever its individual
function fails, the robustness of the software has been improved.

5

CD returns to CD deck too fast to pick it out after ejection button has been pressed. As
the countermeasure, the pausing time is extended to ease the operation.

6

Past DTC stored in the CCM cannot be captured by SSM when new current DTC is
detected. Both DTC’s can be captured by SSM after letting the system into sleep mode
and turning the Ignition Switch on again.

7

Music in the different folder in a USB stick can be selected by Track-UP/Down
operation.

8

Music in multiple folders in a USB stick can now be played continuously whereas they
could not be played unles they were in the root area of the USB stick.

9

In conjunction with the specification improvement described in item 8, “Repeat All” is
added to the play mode selection menu.

Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 38 of 41

Symptoms Addressed By Update #1:
Number
1

Symptoms to be Improved:
System restarts itself during FOTA (Firmware Over The Air) update. FOTA operation is conducted in two processes: downloading (from the server to the Cockpit
Control Unit via Wi-Fi) and installation (inside the Cockpit Control Unit). During
the FOTA operation, after the new software has been downloaded to the Cockpit
Control Unit (CCU) customer is to push “Install Now” on the Center Information
Display (CID) to start installation of the software.

However, in rare case, the CCU restarts itself* during installation.

Note* Even if this symptom occurs, after approximately 2 minutes, the system resumes,
and the CID comes back to the below screen. Customer can then push the “Install Now”
to proceed with the installation.

Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 39 of 41

Number
2

3

Symptoms to be Improved:
No image on CID (Center Information Display) or Black display condition followed
by CP1 reboot resulting from CCU (Cockpit Control Unit) internal communication
error or due to listed below actions:
•

Loss of Bluetooth or Wi-Fi connection

•

Application crash during Bluetooth audio streaming

•

Launching CarPlay or AndroidAuto application, after the smart phone is connected

•

Removing USB connection between the iPhone’s and CP1 during active CarPlay
session

•

When ACC is turned OFF and ON, while STARLINK CompanionApp map update is
being performed

•

Performing USB map update using Bluetooth connection with a smart phone carrying STARLINK CompanionApp map update data

•

“Service Appointment Scheduler” application crash due to a communication error
between DCM and CCM

•

Re-inserting USB Flash drive within 2-3 seconds

•

Removing USB Flash drive while playing back the data from the USB Flash drive

•

CID display loses images (black screen) and reboots itself after ACC (or Ignition) is
turned OFF and ON.

No image on CID (Center Information Display) or Black display condition and
HVAC function becomes inoperative due to listed below actions:
•

Failure to complete CP1 software update via USB port *
After the failure, Ignition Switch is turned off and on then an initializing process is
started with “Software update setup is initialing……” message on the display, which
requires about 15minutes to complete. During this message is displayed, power supply of CCM is cut off like disconnecting battery terminals.

•

4
5

Performing CP1 software update via USB port using the same software version

Note* In case this USB update failure occurs, retry updating according to the
instructions in “Appendix B ”
Intermittent loss of Bluetooth connection
“Software update setup is initializing ...” message displayed for an extended period of
time (over 30minutes), after a follow-up attempt for CP1 software update via USB port is
performed to recover a failure **
Note** In case this USB update failure occurs, retry updating according to the
instructions in “Appendix C”

Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 40 of 41

Number
6

Symptoms to be Improved:
Pop-up message ”Please go to your retailer to update the Gracenote Database” appears
every time CP1 system is rebooted due to interruption of CP1 software update via USB
port (ACC OFF or BATT power remove etc.) ***
Note*** In case this USB update failure occurs, retry updating according to the
instructions in “Appendix C”

7

CID display loses images (black screen) and reboots itself when a USB is inserted then
removed within 2-3 seconds.

8

No operation is accepted in SMX screen and the sound is lost.

9

When a phone call is made using Google voice command while listening to music via
AndroidAuto, the sound of AndroidAuto stops after finishing the phone call.

10

Even when are selected in the Home screen, there is no transition
of the screen.

Bulletin Number: 15-297-21R; Revised: 10/02/24

Page 41 of 41