NHTSA ID Number: 11009686
Manufacturer Communication Number: 15-297-22R
TSB/Document Date: 2024-11-04
Summary
This bulletin announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units utilized in the models listed.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 14 of 41
“APPENDIX A”
Follow this procedure in the RARE case of “Software update setup is initializing…” message is
displayed:
•
If the screen shown below appears, WAIT for approximately 30 minutes or as long as necessary
(waiting for longer than 60 minutes might indicate system malfunction). In that case please
perform recovery according to the instructions in “Appendix B ” to allow the Software update
setup initialization process to complete.
•
You will see the screen below when the initialization is complete.
1. Turn the ignition switch or the engine OFF, open the driver side door and close the door then wait
for 3 minutes.
2. Open the driver side door then turn the ignition switch or the engine ON.
3. Go to Dealership Mode diagnostics then select Software Update as in STEP 4c.
IMPORTANT NOTE: If this procedure is required, contact Techline as additional action may be
necessary.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 15 of 41
“APPENDIX B”
In case of retrying the software update after the first attempt of update fails.
•
If the first attempt of update fails with the message below, please perform procedures 1-2 to 1-8
before retrying the software update.
1-1. Select OK in the screen below
1-2. Turn the ignition switch or the engine OFF, and turn it ON again.
Caution: Do not remove battery terminal and keep battery power supply.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 16 of 41
1-3. Select Software Update in the Dealership Mode diagnostics screen.
1-4. When you see the screen below, wait for approx. 15 minutes until the initialization is
complete
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 17 of 41
1-5. You will see the screen below when the initialization is complete.
1-6. Turn the ignition switch or the engine OFF, open the driver side door and close the door
then wait for 3 minutes.
1-7. Open the driver side door then turn the ignition switch or the engine ON.
1-8. Go to Dealership Mode diagnostics then select Software Update as in STEP 4c.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 18 of 41
“APPENDIX C”
In case the Gracenote update popup screen appears or software initializing screen does not go
away for more than 20 minutes, please perform procedures 2-1 to 2-11.
2-1. Select “Settings” in the Dealership Mode diagnostics screen.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 19 of 41
2-2. Select “Memory Initialization”
2-3. Select “OK”
After Memory Initialization, all settings are reset to factory default.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 20 of 41
2-4. You will see the following screen
2-5. After a few seconds, system restarts itself.
2-6. Select “Software Update” in the Dealership Mode diagnostics screen.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 21 of 41
2-7. When you see the screen below, wait for about 15 minutes until the initialization is complete
2-8. You will see the screen below when the initialization is complete.
2-9. Turn the ignition switch or engine OFF, open the driver side door and close the door then
wait for 3 minutes.
2-10. Open the driver side door then turn the ignition switch or engine ON.
2-11. Go to Dealership Mode diagnostics then select Software Update.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 22 of 41
“APPENDIX D”
Denso Gen 4 Software Update Timeline (TSB Number: 15-297-22)
Update #
Model Year: Version
Release
Date:
NEW Software Version ID #:
0
2022
0
10/1/2021
F41CMM091-781
F41CMM101-880
1
2022
10
6/10/2022
F41CMM122-080
2022
2
F41CMM132-180
11
12/29/2022
2023
FG1CMM130-680
2022
F41CMM142-280
3
12
6/30/2023
2023
FG1CMM140-780
2022
F41CMM152-380
13
4
4/19/2024
2023-2024
FG1CMM150-880
Conditions Addressed:
- SOP for 22MY BRZ
- See "Conditions Addressed by Update #1" as
outlined in "Appendix E" below
- See “Conditions Addressed by Update #2” as
outlined in “Appendix E” below
- See “Conditions Addressed by Update #3” as
outlined in “Appendix E” below
- See “Conditions Addressed by Update #4” as
outlined in “Appendix E” below
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 23 of 41
“APPENDIX E”
Symptoms Addressed By Update #4
Category
Black
screen
Display
Symptom
While welcome animation on CID is displayed and the driver's door is left open, if
turning ignition OFF/ON, the CID screen will be black screen.
After starting the engine, the loading animation remains and the screen does not
transition.
Repeated and consecutive operation of voice recognition activation, CarPlay activation,
and the HOME button operation may cause the CarPlay screen to be black screen for
several seconds.
After performing operations 1 and 2 below from the CarPlay screen, returning to the
CarPlay screen may cause the CarPlay screen to be black screen.
Operation 1: Switching to a pop-up screen such as the air conditioner screen
Operation 2: Interrupt pop-up screen display by volume operation, etc.
The date of receipt of a received message is displayed as 2000/1/1.
This occurs on some models of phones with Android OS 13 or later.
When resuming USB audio playing on the same USB drive, there is a mismatch
between the played tracks and the displayed track names.
(Possible root cause: After playing USB audio, edit the folder structure or song order on
the USB drive by PC. )
The radio preset list becomes completely empty.
When the "All" tab is pressed on the TravelLink Sports screen, a blank screen may
appear.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 24 of 41
Category
Symptom
When the clock was set to ""AUTO,"" the date and time could be shifted to a date
approximately 20 years in the future due to anomalous values received from GPS or
other reasons. In such cases, the date and time could not be corrected manually and had
to be reset by disconnecting the battery terminal.
As a countermeasure, a setting screen for manually adjusting the clock display in the
"AUTO" setting should be added to the Dealership Mode.
Dealership Mode->Settings->GNSS Data Setting
Update on Bluetooth connection security vulnerability.
Function
Sometimes, the system does not resume playing from the previously played song, but
starts playing from the first song on the USB.
(Possible root cause: The last audio source that was playing last time was USB audio.
The same USB as last time was plugged in and audio playing started automatically.)
When updating the CCU software from Dealership Mode, a progress bar for the
installation may stop in the middle of the update and the update may not be completed.
Immediately after turning ignition on, it may take about 50 seconds until SXM audio
starts to play.
CarPlay does not activate.
(If the cable is disconnected or inserted while using CarPlay or a temporary contact
failure occurs, the system is not activated after that. )
When a Bluetooth or Android Auto connection fails due to an error on the smartphone
device, the connection is given up because there is no way to recover from the CCU.
The system behavior is changed so that the CCU will attempt to restore the connection
state by sending a request to the smartphone device once again.
When connecting Apple devices loaded with iOS 16.4 or later, the short message feature
is not available.
Touch controls on the CID screen do not work.
Operation
When a preset channel on the SXM is pressed, a different channel is selected instead of
the registered channel.
Touch operation of the CID screen does not work.
The screen is displayed and sound is played, but only the operations are not available.
When the engine is started with the iPhone connected via USB, CarPlay may not start
even if the CarPlay icon on the home screen is pressed. (This can be resolved by reinserting the USB cable.)
Continuous operation of Preset Up/Down on SXM preset channels causes switching to
channel 0.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 25 of 41
Category
Symptom
Voice recognition does not recognize certain SXM channel names.
When getting CCU USB logs from the Dealership Mode->Diagnostics Recorder screen,
it was necessary to turn off ""Begin Recording"" before performing ""Export Data to
USB"" then turn ""Begin Recording"" ON again after log acquisition was complete.
The sequence of operation is improved by automatically turn ""Begin Recording"" to
ON after the logging is complete.
Operation
After indicating "Play Artist ******" via voice recognition, the user selects a specific
song on the displayed list to start USB audio playback. Then, instead of the song on the
list, the specific song from the first album of that artist will be played.
When starting hands-free call using voice recognition commands, a warning message
"Please wait a minute" may appear on the meter display and the call cannot be initiated.
When using CarPlay, it may suddenly disconnect and not reconnect even after unplugging and plugging the USB cable.
CarPlay will not be activated.
Operation of the CID screen and reaction may become slow while using Bluetooth
audio.
After USB audio playing is completed to the last song with the repeat function off,
pressing search to switch the playing mode (folder, artist, album, etc.) and then selecting
a song will prevent playing from starting.
After canceling the phonebook transfer that appears automatically when connecting via
Bluetooth, attempting to transfer a phonebook by manual operation may fail to initiate
the transfer.
If there is no response from the iPhone/Android device for an extended period, a pop-up
will be displayed, indicating that the screen cannot be shown due to a communication
issue with the device.
Continued...
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 26 of 41
Category
Symptom
While playing Bluetooth audio, CID screen may turn into a black picture and does not
resume until the ignition switch cycle (*1) is performed.
Note (*1): Turn off the ignition switch, open and close the driver's door, wait for about
3 - 5 minutes then turn on the ignition switch again.
The CID screen may reset within 3 minutes after engine starts.
The CID screen may reset within 3 minutes after engine starts.
No sound is heard from the speaker and ""No Audio Playing"" is displayed on the CID
screen.
When maintenance dates, birthdays, and anniversaries are set on the same day, popups will appear in sequence on the top of the CID after engine starts when their dates
are close. At this time, if an operation is performed to delete the maintenance date or
birthdays or anniversary date registration within a few seconds immediately before the
display, the CID screen will reset.
However, the BRZ screen configuration does not allow the delete operation to be
performed before the display, so this event does not occur actually.
Reset
When an iPhone/iPod is connected via USB cable and connected as an iPod audio
device instead of CarPlay, the CID screen may reset when song information is received.
(This occurs when some of the song information data sent by the iPhone/iPod is
missing.)
When the ignition is repeatedly turned ON/OFF in quick succession, CID screen may
reset right after startup.
After turning the ignition ON, the CID screen resets approximately after 6 minutes. This
occurs due to a communication issue within the CCU causing the radio tuner to become
unresponsive.
A few minutes after ACC-ON, the CID screen may reboot.
This is caused by failure to start software related to button operation during CCU
startup.
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 27 of 41
Category
Symptom
The volume of the+B43+C43:C50+C43:C49+C43:C50+C43:C49+C43:C48+C43:C49+
C43:C43:C52
Audio operation (audio playing, volume change, audio source switch) may not be available after engine starts.
After pressing the radio icon from the HOME screen, the FM radio may not sound.
When a hands-free call is started while music is playing in AndroidAuto, and the call is
ended after the ignition is turned off/on, music is played from the device itself instead of
the vehicle speakers.
This may occur when the following steps (1) to (4) are operated.
(1) Start a hands-free call while music is playing on the AndroidAuto App.
(2) ""See you"" is displayed on the CID screen after turning the ignition off, and then
the screen disappears.
(3) Turn the ignition on again without waiting for a long time.
(4) End the hands-free call.
Voice
and
Audio
Music is not audible on AndroidAuto if the following steps (1) to (3) are performed.
(Unplugging and plugging in the USB cable will solve this problem.)
(1) Start hands-free call while music is playing on AndroidAuto.
(2) Turn off audio by pressing and holding the volume button.
(3) Cancel audio OFF and end the call.
After ACC is turned OFF while SXM is playing, SXM may not play automatically the
next time the ACC is turned ON.
No sound from all audio sources after engine starts, and "No Audio Playing" is displayed on the CID screen.
When volume is changed when using CarPlay, the speakers may not temporarily sound.
When calling with CarPlay function, the other party's voice can be heard, but yours may
not be able to reach the other party.
When using the voice recognition feature while playing audio or radio, the speaker may
not sound.
Symptoms Addressed By Update #3
Number
1
Symptoms to be Improved:
Unexpected CP1 system reboot resulting from an inter reset to sync internal
communication with Bluetooth module.
2
CID restarts itself right after engine is started.
3
CID resets and reboots.
4
Loss of audio output for AM/FM
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 28 of 41
Number
5
Symptoms to be Improved:
Loss of audio output from all sources. Voice from telematics, meter buzzer or beep
sound are not affected.
6
Sound is lost when playing Bluetooth audio even though the screen is displayed
without problem. It can occur when the audio source is switched repeatedly between
the Bluetooth and others.
7
SXM radio output is lost after terminating a handsfree phone call.
8
No audio played back when using CarPlay.
9
Cyclic short noise like a drilling or vibration is heard from speakers.
10
After the engine is started, a message of “Loading Navigation...” continues to be displayed, but the map is not displayed.
11
Vehicle position on navigation map erroneously moves to zero degrees latitude and zero
degrees longitude (0°N 0°E or west of Africa in the Atlantic ocean).
12
Navigation map scale is changed to the lowest setting (globe is displayed).
13
When “Call” button is pressed in “Confirm Destination” screen of Navigation system
(to call the destination site,) the call can be made but the screen does not transit to phone
call screen.
When selecting “Phone-”>”Message,” message received time is displayed incorrectly as
“1/1/0.”
It can occur with an Android phone with a specific Android OS (Pixel 6, Pixel4a,
Pixel4XL, Xperia etc. ) in which time zone data is attached to the message receiving
time.
14
Continued...
Bulletin Number: 15-297-21R; Revised: 10/02/24
Page 29 of 41
Number
15
Symptoms to be Improved:
Even when using the same mobile device that was paired previously, a message of “Are
you sure you want to activate this profile?” is prompted and confirmation is needed to
activate the device.
16
Cover art of previous music is displayed when playing music without cover art in USB
audio. It can occur when music with and without cover art is mixed and stored together
a single USB.
17
Command “Play Artist ”” to play all music of particular artist in USB
music mode, only the first item listed for the artist is played.
While playing music from USB, the music title displayed on the screen differs from
what is being played. It can occur by the following sequence of operation:
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TSB/Document ID: 15-297-22R
Replacement Service Bulletin Number:
MFR Communication Date: 2024-10-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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