Service Update
N242450160 High Pressure Fuel Pump
Release Date:
Attention:

November 2024

Revision:

00

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s Emission Limited
Warranty period.
Model Year

Make
Chevrolet
GMC

Model

From
2023
2023

Equinox
Terrain

To
2024
2023

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain vehicles listed above, may have a condition where the high pressure fuel pump is potentially
inoperative.
Dealers are to replace the high pressure fuel pump and fuel pump feed pipe.

Parts
Quantity
1
1

Part Name

Part No.
25207068
12708907

High Pressure Fuel Pump
High Pressure Fuel Pump Feed Pipe

Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be non-returnable.
Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in
effect. Due to the limited initial parts availability, dealers are encouraged not to order these parts for use as
shelf stock.
Warranty Information
Labor
Operation
9107629
9107630

9107631

Description
High Pressure Fuel Pump Replacement
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
1.5
N/A
0.2
N/A

Trans.
Type
ZFAT
ZFAT

Net
Item
N/A
*

ZFAT

**

Note: To avoid having to “H” route the customer reimbursement transaction for wholesale approval, it must be submitted
prior to the repair transaction.
*For USA & Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 USD
($25.00 CAD) administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
**Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to
the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth
in this bulletin and the laws that apply to your dealership, you must follow those applicable laws.
Replace the high pressure fuel pump. Refer to Fuel Pump Replacement in SI.

Page 1 of 2

Service Update
N242450160 High Pressure Fuel Pump
Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the Emission Limited Warranty, you must take the steps necessary to be sure
the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealer Reports – For USA & Export
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by November 30, 2025. See General Motors Service Policies and Procedures
Manual (USA & Canada) or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 2

GENERAL MOTORS
DCS7070
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 4, 2024

Subject: N242450160 - Service Update
High Pressure Fuel Pump
Models: 2023-2024 Chevrolet Equinox
2023 GMC Terrain

General Motors is releasing Service Update N242450160 today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis reports
for open VINs in their inventory. Dealers can view the attached bulletin and it
will also be displayed in Service Information tomorrow.
The Stock VIN list of vehicles in dealer inventory is attached to this message.
Note: this list is only accurate at the time of report creation and all VINs should
be validated in IVH prior to repair.

END OF MESSAGE