WARRANTY OPERATIONS NEWSLETTER
VOLUME 10, ISSUE 8

Published August 28, 2024

Pre-Authorization and Appeals Status
Pre-Authorizations and Appeals are reviewed
and responded to in the order they are
received.
When a dealer “updates” their
request asking for the status of the file, the

date of the file is changed to the most recent
entry. Asking for a status update will cause
delays in the response time.

SI-EVT Transmission Claim (RU-PHEV)
PACIFICA HYBRID SI-EVT transmission repair
procedure requires replacement of one-time
use parts like flywheel bolts, steering gear
pinch bolt, 3 shear bracket bolts per bracket,
crossmember front and mid bolts, ball joint

stud pinch bolt and nuts. These are one-time
use fasteners, and the replacement is
important to maintain FFV and avoid failures of
the part in the future.

Per service Library:

List of needed parts:
06503210 (Steering Gear Pinch Bolt)

68382486AA (Flexplate Bolts)

06104414AA (Sheer Bracket Bolt)

06511823AA (Cross member front Bolt)

68470042AA (Lower Ball Joint Bolt Kit)

06511822AA (Cross member mid Bolt)

06509298AA (Hub Lock Nut)

06510676AA (Control Arm Nut)

WARRANTY OPERATIONS NEWSLETTER
VOLUME 10, ISSUE 8

Oil Dye Use During Oil Cooler Adapter Housing Repair
Per repair procedures for 3.2L engine (EHK)
and 3.6L engine (ERC) oil cooler leaks,
technicians must use oil Dye. P/N

CH5010042AC MUST be used first to determine
the location of the oil leak before replacing the
Cooler to ensure repair performed is correct.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 10, ISSUE 8

New Learning Management System (LMS)
The Warranty claims processing system is
aligned with the new LMS model/curriculum
changes. The following technician training
message codes will be discontinued in the
coming weeks. There will be a new warranty
bulletin issued providing details on the new
LMS message codes.
MT5 - Tech has not met "Semi-Skilled" or higher
training level required for this repair
MT6 - Tech has not met "Skilled" level or higher
training level required for this repair; the
repair does qualify for the TASC
Exemption
NT5 - Tech has not met "Semi-Skilled" required
for this repair; the repair does qualify for
the New Technician Exemption Program
NT6 - Tech has not met "Skilled" level required
for this repair; the repair does qualify for
the New Technician Exemption Program
TT3 - Technician has not met the minimum
technical training requirements (Low
Skilled)

TT4 - Repair includes Operation Diagnostic
time and Tech has not met the "Skilled"
level training requirement.
TT5 - Tech has not met "Semi-Skilled" or higher
training level required for this repair
TT6 - Tech has not met "Skilled" level or higher
training level required for this repair
TT7 - Technician has not met "Highly Skilled"
level training required for this repair
To align with the new training requirements and
Warranty/LMS policies, the following new
message codes will begin appearing on claims.
(Note: These new message codes will be paid
message codes until further notice):
MT8 - Tech is in critical path of restriction
(restriction status = MONITORING for the given
skill category) based on date received of the
claim.
TT8 - Tech is restricted (restriction status =
ACTIVE for the given skill category) based on
the date received of the claim.
TT9 - Tech not met required skill to perform the
repair.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 10, ISSUE 8

Dual Battery System Grounding Related to Open 150A Underhood
PDC Fuse Array - MY 2025 RAM 1500 (DT)
Since the launch of the 2025 DT, there have
been a high number of open 150A fuse arrays in
warranty which has proven to be from a lack of

knowledge of how the dual batteries are
interconnected. There are 2 grounds (one from
each battery). See figure below:

From Fig. 1, note that if the ground from only
Point #1 is removed, then the Aux Battery will
still be feeding the system with 12V. The same
is true if only the ground from Point #2 is
removed; the Main battery will then continue to
supply power. This is why it is very important
to properly disconnect the battery grounds
PRIOR to performing any Electrical repairs
because any contact of the battery feed to
ground in the vehicle will most likely blow the
150A fuse in the underhood PDC.

are 300 amps or more which is typically from a
direct short to ground. Note that the maximum
amperage seen on the complete DT system is
only about 200. amps even with low state-ofcharge batteries.

The 150A fuse is designed to only blow around
200% of its rating in order to protect the wiring;
therefore, this fuse will not blow unless there

Below is a picture of an actual DT underhood
showing where the batteries are located in the
vehicle. The service procedure requires that
both grounds be disconnected at the Main and
Aux batteries and protect them from touching
any vehicle metal in order to fully disconnect
any battery power from the entire vehicle prior
to performing Electrical service. (See inside
RED circle)

WARRANTY OPERATIONS NEWSLETTER
VOLUME 10, ISSUE 8

If the 150A fuse is open during service and the
batteries are fully charged, no issue will appear
immediately. However, if the vehicle is started
and operated for a short time with several
loads turned on and then the vehicle is shut off,

the vehicle may not start again, or the main
battery may be drained enough to set a P2AF5
DTC alerting the technician that the main
battery is low and most likely the 150A fuse is
open.

Reverse Polarity Issue in IDCM, Updated Service Procedure for
Reverse Polarity - MY 2023 - 2024 Alfa Romeo Tonale (GC) / Dodge
Hornet (GG), Jeep Wrangler (JL), Jeep Grand Cherokee (WL), Jeep
Renegade (BV) / Jeep Compass (MV) - All Models and Variants
GENERAL INFORMATION
Please note that in the event of a Reverse
Polarity trigger coming on, this condition may
be due to the following causes:

1. Jump Starting the 12V Battery in the reverse
connection, resulting in reverse polarity
situation.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 10, ISSUE 8
The issue will be eliminated with following a
thorough service procedure since this is not a
warrantable issue. Not following the updated
service procedure will result in an IDCM failure,
which will induce and IDCM replacement.
During the Jump-Starting procedure, make sure
the B+ terminal of the battery is connected
correctly to positive clamp, and the GND is
connected to the negative clamp.

Please follow the Jump-Starting Standard
Procedure (JUMP STARTING), present in the
Link-E-Entry system.
Make sure that the Warnings and Caution
statements are read and followed thoroughly.
Please refer to the picture below (Red is
positive, black is negative):

NOTE: No DTCs are triggered as the Reverse Polarity protection is not a requirement in this IDCM.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 10, ISSUE 8

2024 Warranty Bulletin Highlights
Bulletin #

Subject

Release Date

DCMail ID#

D-24-01

NEW: Dealer Issue Detection – Incident (DID-I) Eligibility
Module in Service Library

1/17/2024

D-24-02

Automatic Labor Rate Increase (ALRI) 2024 (Rev. A)

3/20/2024

D-24-03

Special Handling - Dealer Paid Premium – Warranty
Reimbursement – RAM Promaster (VF) ONLY – Includes
ICE and BEV Vehicles (Rev. A)

4/12/2024

97734

2024 Grand Wagoneer/ Wagoneer (WS) Windshield
Glass – NEW QR Code - Vehicle Digital Imaging (VDI)
Requirement

2/14/2024

96465

D-24-05

(XP1) Clutch Release Bearing – Select 2013 - 2015 Dodge
Dart (PF) – Vehicles Currently Registered in California

2/14/2024

96467

D-24-06

Fast Feedback Program – 3.0L I6 Engine HO, 3.0L I6
Engine SO, Turbocharger Assembly, Coolant Tube
Assembly, Wiring Assembly, Make Up Air (MUA) Hose,
Duct Assembly, Oil Tube Assembly, Coolant Tube
Assembly, Oil Pump, and Ignition System Control Module
(ISCM) – 2025 RAM 1500 (DT)
Request for Missing/ Erroneous V.I.N. Plate Label and/or
Certification Label

3/14/2024

97093

4/17/2024

97797

(XQ1) Emission Control System Components – Select
2013 - 2019 RAM 2500 Pickup (DJ) and 2013- 2019 RAM
3500 Pickup (D2)

5/1/2024

98016

Addition of the 850RE Transmission, Torque Converter
and Valve Body to the Powertrain Service Center
(PTSC) Pre-Authorization Program – ALL DEALERS

6/26/2024

99031

Update to Powertrain Service Center (PTSC) Digital
Imaging Process (Rev. A)

7/24/2024

99549

D-24-04

D-24-08
D-24-10

D-24-11

D-24-12

95880
97207