Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

August 30, 2024

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 24P25
Certain 2024 Model Year F-150 Vehicles
Brake Tube Alignment and Clip Inspection

PROGRAM TERMS
This program will be in effect through August 30, 2025, for vehicles within the new bumper-to-bumper
warranty coverage period.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

F-150

2024

Dearborn Truck

August 9, 2024 through August 12, 2024

US population of affected vehicles: 337. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the EBB brake tubes may be incorrectly routed and/or not securely
clipped in place. As a result, the clip’s secondary latch could not be closed.
This condition does not affect how the vehicle drives or performs; however, upon internal inspection of
the brake lines the customer may notice disorderly brake line routing, two brake tubes close to or
touching each other, or one brake line not properly seated in the clip.
SERVICE ACTION
Customer satisfaction P-type programs are to be performed on impacted vehicles already in for other
service work (either mobile repair or in dealership). Dealers are to inspect the brake tubes exiting the
EBB to ensure they are placed in proper position in the brake tube clip. If they are found to be in the
incorrect position, dealer will press the tubes into the clip and close the hinged latch. This service
must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage
guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions

 Copyright 2024 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 2
Customer Satisfaction Program 24P25
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
•

All repairs in this program have the following assessment level:
- Not a Mobile Service Repair
• Customer satisfaction P-type programs are to be performed on impacted vehicles already in
for other service work (either mobile repair or in dealership) and Remote Experience
reimbursement for just this repair is not allowed.

OASIS ACTIVATION
OASIS will be activated on August 30, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Correct affected vehicles identified in OASIS which are brought to your dealership within the
applicable bumper-to-bumper, warranty coverage period.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 2
Customer Satisfaction Program 24P25
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15332 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 24P25
 Customer Concern Code (CCC): A99 Administrative, maintenance, misbuilt,
etc.
 Condition Code (CC): 12 Improper Assembly
 Causal Part Number: 2264, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 1
Customer Satisfaction Program 24P25
LABOR ALLOWANCES
Description
Inspect brake tubes exiting the EBB for proper position in the
brake tube clip. If in the incorrect position, press tubes into
clip and close hinged latch.
(24P25A labor operation code closes program for both pass
and does not pass inspections)

Labor Operation

Labor Time

24P25A

0.3 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2024 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 24P25

CERTAIN 2024 MODEL YEAR F-150 VEHICLES MANUFACTURED AT
DEARBORN TRUCK ASSEMBLY PLANT —BRAKE TUBE ALIGNMENT AND
CLIP INSPECTION
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15332 for more

details.
1. Open the hood.
2. Standing at the driver's side fender verify the brake tubes are sitting in the brake clip, and that the
brake clip is fully clasped. See Figure 1.

24631A

FIGURE 1

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2024

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 24P25

3. Are the brake tubes secure inside the clip and is the clip fully clasped? See Figure 2.
Yes - Passes inspection, close this Field Service Action (FSA).
No - Does not pass inspection, continue to Step 4.

DOES NOT PASS

PASS
OPEN
CLIP

24631B

FIGURE 2
4. Secure the brake tubes into the clip and close the top of the clip. Verify the order of the brake tubes,
starting from the driver's side, should be green, red, and then blue. See Figure 3.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

Front of Vehicle

24631C

FIGURE 3

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2024