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NHTSA ID Number: 11007000

Manufacturer Communication Number: NTB23-080D

TSB/Document Date: 2024-09-04


Summary

VOLUNTARY SAFETY RECALL CAMPAIGN 2004-2012 ARMADA, TITAN, AND 2004-2009 QUEST; DRIVER AIR BAG COVER CAMPAIGN ID #: PC944, PC946, PC947, PC949 APPLIED VEHICLES: 2004-2012 Armada (TA60) 2004-2009 Quest (V42) 2004-2012 Titan (A60) Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION NissaneBay logo is conducting this voluntary safety recall campaign on certain specific model year 2004-2012 Armada, 2004-2012 Titan, and 2004-2009 Quest vehicles, to inspect and if necessary, replace the driver Air Bag Cover. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER NissaneBay logo has assigned identification numbers PC944, PC946, PC947 and PC949 to this campaign. The vehicle specific number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, NissaneBay logo strongly encourages dealers to correct any used vehicles in their inventory before they are retailed. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.


Metal housing hook
(1 of 15)

Figure 18
21.

Verify that the cushion pack is undamaged.

If one or more of the following is found, the entire Air Bag Module assembly
MUST BE replaced:
o One or more of the cushion tear seams (Figure 19) is damaged or separated.
o Snag, cut, or scrape, etc., is present in the cushion pack.
 If replacement is indicated, skip to WCC Authorization Only Required for
Air Bag Module Replacement) on page 14.
Example of Good Air Bag Module

Cushion pack

Normal cushion tear seam
Figure 19
12/22

NTB23-080D

22.

Locate the Air Bag Cover emblem’s metal clip and post heads shown in Figure 20,
and if found to be loose (Figure 21 and Figure 22) remove all loose components.
IMPORTANT: Confirm that both of the emblem’s post heads and the metal clip are
accounted for.
To avoid the risk of death or severe personal injury, all loose components must be
removed from the cushion pack. Loose components can become projectiles if the Air
Bag deploys.
Emblem’s post
heads

Emblem’s metal clip
Figure 21

Figure 20
23.

Verify that no other objects, or debris, have entered the cushion pack, and then skip
to step 25 on page 15.

Loose emblem
post head

Figure 22

13/22

NTB23-080D

WCC Authorization (Only Required for Air Bag Module Replacement)
24.

Take a clear digital picture of the Repair Order and the damage to the Driver’s Air Bag
Module.
IMPORTANT: The Repair Order and the damage to the Driver’s Air Bag Module
MUST be in the same photo.
HINT: The picture file type must be JPEG, PNG, or PDF.
a. Send the photo to: claims-inspections@nissaneBay logo-usa.com
o Include the following information in the title:
 Campaign ID#
 Dealer Code
 VIN
 Driver Air Bag Module Serial Number
b. Contact the NissaneBay logo Warranty Call Center (WCC) at 1-800-258-7008, option 7.
c. WCC will need to provide an approval for the Air Bag Module replacement.
o If WCC does NOT approve the replacement of the Air Bag Module, follow
specific instructions provided by WCC.

14/22

NTB23-080D

Install the New Driver Air Bag Cover

25.

On a clean, flat, cloth covered surface, place the new Air Bag Cover face-down
(emblem facing down) and the Air Bag metal housing cushion side down (Figure 23).
IMPORTANT: Confirm that loose objects or debris do not enter in the Air Bag Cover.
To avoid the risk of death or severe personal injury, do not allow any loose objects or
debris to enter in the Cover. Loose components can become projectiles if the Air Bag
deploys.

Air Bag Cover

Air Bag metal housing

Figure 23

26.

Engage the five (5) 12 o'clock metal housing hooks into the corresponding Air Bag
Cover locking tabs.
Air Bag metal housing

Air Bag Cover
Figure 24

Metal housing hook
(1 of 5)
Figure 25

15/22

NTB23-080D

27.

Rotate the Air Bag metal housing downward and position the lower corners inside the
Air Bag Cover.
IMPORTANT: Verify that the cushion material is not caught between the Air Bag
metal housing and the Air Bag Cover (Figure 27). If needed, push any cushion
material back inside the Air Bag Cover.

Air Bag metal housing

Air Bag Cover
Figure 26
Air Bag metal housing

Cushion material caught
between Air Bag metal
housing and Air Bag Cover

Figure 27

16/22

Air Bag Cover

NTB23-080D

28.

While holding the Air Bag Module assembly, insert/engage the Air Bag metal housing
hooks below the cover-wall edge by compressing the Air Bag metal housing into the
Air Bag Cover.
IMPORTANT: Ensure the cushion material is not pinched between the corners when
compressing.

The cover-walls will spread open as the Air Bag metal housing hooks push toward
their aligned cover-window locations.

Slowly compress the Air Bag metal housing and Air Bag Cover together, ensuring
that the metal housing hooks align and fully engage into each associated coverwindow.
HINT: Additional effort might be needed to ensure that cover-wall edges do not
rest on the metal housing hooks when compressing.

Air Bag Cover

Air Bag metal housing

Metal housing hook
aligned with cover-window
(1 of 15)
Cover-wall edge

Figure 28

17/22

NTB23-080D

29.

Verify that all fifteen (15) metal housing hooks are aligned and fully engaged into each
associated cover-window.

30.

Slowly pull the Air Bag metal housing and the Air Bag Cover apart (Figure 29) to lock
all fifteen (15) metal housing hooks into each associated cover-window location.

Three (3) metal housing hooks (Figure 29) shown with associated cover-window,
for reference.

Air Bag metal housing

Air Bag Cover

Metal housing hook
aligned with cover-window
(1 of 15)

Figure 29

18/22

NTB23-080D

31.

If needed, use a finger to push and seat each of the fifteen (15) Air Bag Cover locking
tabs under each metal housing hook (Figure 30).

Air Bag Cover locking tab
(1 of 15)

Figure 30

32.

Ensure each of the four (4) housing flanges are positioned over the cover-wall edge
and the housing corners are seated with no cushion material visible.

Figure 31 and Figure 32 show an example of one (1) of the four (4) housing
flanges seated correctly.

Figure 33 is an example of an incorrectly seated housing flange.

Correctly seated
housing flanges
Figure 31

Incorrectly seated
housing flange
Figure 32

19/22

Figure 33

NTB23-080D

33.

Ensure that the cushion is not pinched around the perimeter of the housing-to-cover
interface (Figure 34).

Use a paint pen to mark all four (4) Air Bag housing corners to acknowledge the
cushion is not pinched (Figure 34).

34.

Verify all four (4) metal housing flanges are properly positioned over the cover-wall
(Figure 34), and then mark them with a paint pen to acknowledge verification.

35.

Verify that all fifteen (15) Air Bag Cover locking tabs are engaged below the metal
housing hooks and are in their locked positions (Figure 34), and then mark each with
a paint pen to acknowledge verification.

Metal housing flange
(4)

Air Bag housing
corner (4)

Figure 34

20/22

Housing-to-cover
interface.

Cover locking tab
(15)

NTB23-080D

36.

Visually inspect inflator connector pockets for debris, bent pins or shorting clip
damage (Figure 35).

Inflator connector
pockets
Figure 35

37.

Visually inspect emblem and textured cover surface for scratches or damage.

Figure 36
21/22

NTB23-080D

Install the Driver's Air Bag Module

38.

Install the Driver Air Bag Module assembly into the steering wheel with two (2) new
bolts.

Refer to the vehicle specific ESM section: H: RESTRAINTS > SR – SRS Airbag >
REMOVAL AND INSTALLATION > DRIVER AIR BAG MODULE > Removal and
Installation

PARTS INFORMATION

(1)

DESCRIPTION

PART NUMBER

KIT-SERVICE, AIR BAG COVER, DRIVER

98510-XXXXX (1)

BOLT

01121-0046U

QUANTITY
1
If Needed
2
If Needed

Use the part number from the ASIST tool in step 12 on page 5.

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID
PC944
PC947
PC946
PC949

DESCRIPTION

OP CODE

FRT

Inspect Air Bag and Replace Cover

PC9440

1.1

Inspect Air Bag - OK Condition

PC9441

0.6

Inspect Air Bag and Replace Cover

PC9470

1.1

Inspect Air Bag - OK Condition

PC9471

0.6

Inspect Air Bag and Replace Cover

PC9460

1.1

Inspect Air Bag - OK Condition

PC9461

0.6

Inspect Air Bag and Replace Cover

PC9490

1.1

Inspect Air Bag - OK Condition

PC9491

0.6

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE

DESCRIPTION

October 26, 2023

NTB23-080

March 6, 2024

NTB23-080A

April 23, 2024

NTB23-080B

Original bulletin published
Step 12, Figure 5, Figure 18, Step 22, and
PARTS INFORMATION revised
PARTS INFORMATION revised

June 4, 2024

NTB23-080C

Pages 5-6 revised

July 8, 2024

NTB23-080D

Email address updated on page 6

22/22

NTB23-080D

12

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TSB/Document ID: NTB23-080D

Replacement Service Bulletin Number:

MFR Communication Date: 2024-09-04

MFR Internal Campaign ID/Software Version: PC944, PC946, PC947, PC949

Communication Type: Service Campaign

NHTSA Components: AIR BAGS

MFR Component System:

MFR Component Subsystem:


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