Classification:

Reference:

RS23-003D

Date:

NTB23-080D

July 8, 2024

VOLUNTARY SAFETY RECALL CAMPAIGN
2004-2012 ARMADA, TITAN, AND 2004-2009 QUEST;
DRIVER AIR BAG COVER
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

CAMPAIGN ID #:
APPLIED VEHICLES:

PC944, PC946, PC947, PC949
2004-2012 Armada (TA60)
2004-2009 Quest (V42)
2004-2012 Titan (A60)

Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary safety recall campaign on certain specific model year
2004-2012 Armada, 2004-2012 Titan, and 2004-2009 Quest vehicles, to inspect and if
necessary, replace the driver Air Bag Cover. This service will be performed at no charge to
the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification numbers PC944, PC946, PC947 and PC949 to this
campaign. The vehicle specific number must appear on all communication and
documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS)
National Service History for the campaign status on each vehicle falling within the range of
this voluntary safety recall which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) owners
and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer
inventory which are the subject of a safety recall must be corrected prior to sale.
Failure to do so can result in civil penalties by the National Highway Traffic Safety
Administration. While federal law applies only to new vehicles, Nissan strongly
encourages dealers to correct any used vehicles in their inventory before they are retailed.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/22

REQUIRED SPECIAL TOOL(S)
New or replacement Essential Tools are available from Tech Mate online:
www.techmatetools.com, or by phone: 1-833-397-3493.
When ordering, keep in mind that the tool part number prefix has changed from “J” to “NI”.
For example, J-52352 is now NI-52352.

Quick Scan Tool (J-52352)


Each dealer has been previously shipped one Quick Scan Tool (J-52352).

Figure 1

2/22

NTB23-080D

SERVICE PROCEDURE

Remove the Driver’s Air Bag Module Assembly from the Vehicle

To avoid the risk of death or severe personal injury, follow all cautions, warnings, and notes
in the ESM when working on or near a Supplemental Restraint System (SRS), such as an
air bag.

Handle interior trim carefully to avoid damage. Work with clean hands and clean tools to
avoid dirt and stains. Use protective covers as needed.

1.

Write down the radio settings.
Presets

1

2

3

4

5

6

AM
FM 1
FM 2
SAT 1
SAT 2
Bass

Treble

Balance

Fade

2.

Turn the ignition OFF.

3.

Disconnect both battery cables, negative cable first.

4.

Wait at least 3 minutes.

5.

Remove the Driver Air Bag Module.


Speed Sen. Vol.

Refer to the vehicle specific ESM: H: RESTRAINTS > SR – SRS Airbag >
REMOVAL AND INSTALLATION > DRIVER AIR BAG MODULE > Removal and
Installation

6.

Place the Air Bag Module on a clean, flat, cloth covered surface.

7.

Attach the Quick Scan Tool to a CONSULT PC’s USB port.

3/22

NTB23-080D

8.

Open ASIST on the CONSULT PC.

9.

On the left side of the ASIST main menu, select TECH SUPPORT INFO, and then
Bulletin Support Items.

TECH SUPPORT INFO
Bulletin Support Items

Figure 2

10.

Select CLICK HERE… next to PC944/PC945/PC946/PC947/PC948/PC949 –
DRIVER AIR BAG MODULE.

Figure 3

4/22

NTB23-080D

11.

Locate the Driver Air Bag Module serial number (Figure 4).

XXXXXXXXXXXXXXXX

Scan upper or
lower bar code

XXXXXXXXXXXXXXXX

Figure 4

12.

Enter the Dealer Code, and then using the Quick Scan Tool, scan the VIN and the
Driver Air Bag Module serial number bar code, and then select Submit.


Make sure the serial number label is clean.



Hold the Quick Scan Tool about six (6) inches away from the serial number label.



Hold down the trigger until the Quick Scan Tool is finished scanning the serial
number label.



Some serial number labels may not scan quickly.



If needed, the serial number can be entered manually.



If the serial number label is missing from the Driver Air Bag Module, enter
“MISSINGLABEL” into the Serial Number box in the ASIST tool.

5/22

NTB23-080D

13.

Once the Serial Number field is populated, verify the serial number entered in the
box matches the serial number on the Driver Air Bag Module, and then select Submit.


If the serial number result is NG (Figure 5), continue to step 14 on page 7 to
remove and replace the Driver Air Bag Module Cover with the part listed in the
ASIST tool.



If the serial number result is OK, check for the presence of the Driver Air Bag
Cover Emblem (Figure 6).
o

If the Driver Air Bag Cover Emblem is present, the Driver Air Bag Cover does
not require replacement; skip to step 38 on page 22 to reinstall the Driver Air
Bag Module.

o

If the Driver Air Bag Cover Emblem is NOT present, obtain the information
below and send to: FQA_inspection_support@nissan-usa.com


Take one clear digital photo of the repair order and the missing Driver Air
Bag Cover Emblem (both in the same photo)



Email Subject Line: Drivers Air Bag Module Cover



Dealer Code



VIN



Campaign ID



Contact Name



Contact Email Address



Contact Phone Number

Driver Air Bag
Cover Emblem
98510-ZXXX

Figure 6

Figure 5

6/22

NTB23-080D

Remove the Driver Air Bag Cover
IMPORTANT: Be careful not to damage the Driver Air Bag Module during Air Bag Cover
removal, as the supply of replacement Air Bag Modules is limited and replacement requires
authorization under this campaign.
14.

Locate the fifteen (15) plastic locking tabs (Figure 7 and Figure 8) that retain the Air
Bag Cover to the metal housing.

Metal housing

Locking tabs (15)

Figure 7

Plastic locking tab
(1 of 15)

Air Bag Cover
Figure 8
7/22

NTB23-080D

15.

Using suitable needle nose pliers, disengage all fifteen (15) Air Bag Cover plastic
locking tabs (Figure 9 and Figure 10).


Rotate each Air Bag Cover plastic locking tab 180 degrees away from each of the
metal housing hooks.

IMPORTANT: Ensure that the cushion material under each plastic locking tab is not
grabbed or twisted by the needle nose pliers.

Metal housing hook
(1 of 15)

Plastic locking tab
(1 of 15)

Figure 9

Metal housing hook
(1 of 15)

1 of 15 plastic locking tab disengaged
from metal housing hook
Figure 10

8/22

NTB23-080D

16.

Using suitable needle nose pliers, pull the Air Bag Cover completely away from the
metal housing flange (Figure 11) at four (4) locations around its perimeter (Figure 12).
HINT: This will allow the metal housing hooks to be pushed down into the Air Bag
Cover, and then be disengaged.

Air Bag Cover

Figure 11

Metal housing flange

Metal housing
flange locations

Figure 12

9/22

NTB23-080D

17.

Compress the metal housing into the Air Bag Cover until ten (10) of the fifteen (15)
metal housing hooks, located at the 3 o’clock, 6 o’clock and 9 o’clock locations shown
in Figure 15, move into their locking tab windows (Figure 13 and Figure 14) and are
disengaged.


One (1) metal housing hook/locking tab window shown in Figure 13.

Disengaged metal
housing hook

Engaged metal
housing hook

Locking tab
window

Figure 14

Figure 13

9 o’clock
3 o’clock

6 o’clock

Figure 15

10/22

NTB23-080D

18.

Using your hands (or needle nose pliers to assist), twist the Air Bag Cover outward
away from ten (10), of the fifteen (15), metal housing hooks at the 3 o’clock, 6 o’clock
and 9 o’clock locations.
IMPORTANT: Ensure that the metal housing hooks do not bend or deform.

Air Bag Cover

Figure 16
19.

Grasp the Air Bag Module assembly at it’s 6 o’clock edge, and rotate the metal
housing away from the Air Bag Cover to disengage the five (5) remaining metal
housing hooks.

Figure 17
11/22

NTB23-080D

Inspect the Driver's Air Bag Module for Damage
20.

Visually confirm that none of the fifteen (15) metal housing hooks were damaged,
deformed or broken during disassembly.


If damage to the metal housing hooks is found, the Air Bag Module assembly
MUST BE replaced. Skip to WCC Authorization (Only Required for Air Bag
Module Replacement) on page 14.