Volvo Car USA LLC

Quality Bulletin

Bulletin Title

Group

NO

Extended Warranty P10263: Apple CarPlay;
Model Year 2016-2021 XC90

3942

P10263

Issuer (Dept.)

Car Market

Issue Date

Status Date

Product, Safety and Compliance

United States

3/27/24

7/8/24

Revisions

Page

Updated Operation Number

Page 1 of 3

BULLETIN REFERENCE
A. EXTENDED WARRANTY P10263 DESCRIPTION
B. COVERAGE
C. PARTS INFORMATION
D. OWNER NOTIFICATION
E. CUSTOMER-PAID REPAIRS
F. TECHNICIAN COMPETENCY REQUIREMENT
G. CLAIM SUBMISSION
H. CUSTOMER QUESTIONS AND ANSWERS
A.

EXTENDED WARRANTY P10263 DESCRIPTION
Volvo Cars USA LLC on behalf of the Volvo Car Corporation, has voluntarily decided to extend
warranty coverage on vehicles exhibiting functionality issues with Apple® CarPlay® for certain
model year 2016-2021 XC90 vehicles.
The corrective action is to download a Total Software Upgrade.

B.

COVERAGE
If your vehicle is still under the New Car Limited Warranty and is experiencing Apple® CarPlay®
functionality concerns, the software and labor will be covered under the New Car Limited
Warranty. If your vehicle has exceeded the New Vehicle Limited Warranty by time or mileage,
the extended warranty coverage will take effect. This extended warranty will expire July
31st, 2025.
NOTE:

RETAILER MUST CONFIRM VEHICLE ELGILBILITY PRIOR TO BEGINNING
THE REPAIR FOR THIS EXTENDED WARRANTY.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “P10263 Apple CarPlay”
will appear for eligible vehicles. Eligibility can also be confirmed in TIE.
• Only vehicles with this message are eligible for this Extended Warranty.
If you have any questions concerning this Extended Warranty, please send them to
[email protected].

Quality Bulletin P10263
C.

PARTS INFORMATION
Please refer to parts bulletin P10263.

D.

OWNER NOTIFICATION
Owners of eligible and reimbursement vehicles will be mailed a notification letter with details
of this extended warranty coverage early mid-April.

E.

CUSTOMER PAID REPAIRS
Customers may seek reimbursement for previously paid software upgrades associated with
Apple® CarPlay® functionality outside of the Volvo Cars New Cars limited Warranty. This is
applicable ONLY if you have paid for the Apple® CarPlay® functionality software within
the first six (6) years or 100,000 miles (whichever comes first) from the original inservice date. This reimbursement program is only available until July 31st, 2025.
If a customer has previously paid for a software upgrade to address Apple® CarPlay®
functionality, please have them mail a copy of the repair order, proof of payment, and proof-ofownership to the below address for reimbursement consideration. The repair order must show
that you previously paid for a Total Software Upgrade related to CarPlay®. Only software and
labor costs will be reimbursed under the terms of the extended warranty. Additional charges
listed on the repair order for other services will not be included in the reimbursement.
Volvo Customer Care Center
1800 Volvo Place
Mahwah, NJ 07430
Or by phone at 1-800-458-1552. 24 hours a day, 7 days a week. Customers can also contact
Volvo Customer Care by going to http://volvocars.us/support.
The customer’s name, address, and telephone number(s) should be included in the request. The
customer should allow for 6-8 weeks for processing.

F.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Quality/G0.

G.

CLAIM SUBMISSION
Extended Warranty P10263 claims should be submitted using the LONG FORM application
only.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:

Page 2 of 3

P10263
10
FC
99942-2
31483292

2024-07-08

Quality Bulletin P10263
Operation Number

Repair Description

99942-2

Software downloading acc. to QB

Qty

Labor Time

1

0.5

*Labor times provided are current at the time of release and are subject to change:
Claims will be paid at the time in effect on the repair date.
H.

CUSTOMER QUESTIONS AND ANSWERS
Q1: Does this extended warranty address Apple® CarPlay® connecting issues?
No, this extended warranty only addresses Apple® CarPlay® functionality concerns.
Q2: Does this extended warranty apply to other Volvo models?
No, this extended warranty is only applicable to model year 2016-2021 XC90 vehicles.
Q3: Does this extended warranty fix concerns with Android Auto?
No, this extended warranty only addresses Apple® CarPlay® functionality concerns.
Q4: Does this extended warranty address Bluetooth Connectivity issues?
No, this extended warranty only addresses Apple® CarPlay® functionality concerns.
Q5: Does this extended warranty apply to any hardware?
No, this extended warranty is only for Apple® CarPlay® functionality concerns. Only eligible
vehicles will receive the latest software upgrade.
Q6: Does this extended warranty apply to any vehicles in Canada?
No, this extended warranty only applies to U.S. vehicles.
Q7: How does a customer get reimbursed?
U.S customers send your repair order, proof-of-payment, and proof-of-ownership along with a
copy of their letter to Volvo Customer Care Center.
Q8: Can a customer be reimbursed for any hardware or iPhone associated costs?
No, customers can only be reimbursed for previously paid software upgrades associated with
Apple® CarPlay® functionality issues.

2024-07-08

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