NHTSA ID Number: 11006576
Manufacturer Communication Number: 36845
TSB/Document Date: 2024-08-21
Summary
This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
SPA/CMA - 12V Battery Testing / Maintenance Guide
TJ 36845.1.7
Issuer (Dept.)
Issue Date
Status Date
6/24/24
6/26/24
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
3110
Function Description
Page
Page 1 of 5
Attachment
File Name
File Size
TJ 36845 Main Battery SN.pdf
0.0844 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
Note: Make sure to fully read this TJ before diagnosing the vehicle.
This Technical Journal is for informational purposes, and to be used as reference material when
charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles.
*Please note: If the 12V battery is discharged, the battery may need to be jumped prior to
performing the battery test. As a best practice, ensure there is an adequate amount of fuel in the
vehicle prior to jump starting as to not damage the Mid-Voltage Battery Module (MVBM).
To ensure battery health and improve customer satisfaction, a battery charger/maintainer MUST
BE connected to the charging posts in the engine compartment while performing a scheduled
maintenance event, software download, or any other service/warranty related visit.
For vehicles stored in Transport mode, please ensure the 12V battery is maintained according to the
Stock Maintenance Checklist (VIDA). For vehicles stored in Normal mode, the 12V battery should be
maintained every 14 days.
For additional information related to 12V Battery Testing / Maintenance, please follow advice under
“Service”.
Technical Journal 36845.1.7
CSC Customer Symptom Codes
Code
Description
7B
Starting/Engine does not start/Engine does not turn/No clicking sound at start attempt
AA
Starting/Engine does not start/Engine turns
AB
Starting/Engine hard to start/cranks slowly/Unsure when/at all times
AC
Starting/Engine hard to start/cranks slowly/After use
AD
Starting/Engine hard to start/cranks slowly/Cold start
BE
Starting/Engine does not start/Engine does not turn/Unsure when/at all times
BF
Starting/Engine does not start/Engine does not turn/Clicking sound at start attempt
BJ
Starting/Engine does not start/Unsure when/at all times
LM
12 V main battery/Dead battery
LN
12 V main battery/Weak or low electrical power
6J
Text window and warning symbol/Low battery
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis range
Struc Week
Range
224
2019-9999
-
201835-999952
225
2019-9999
-
201817-999952
234
2017-9999
-
201617-999952
235
2017-9999
-
201624-999952
236
2017-9999
-
201646-999952
238
2018-9999
-
201710-999952
246
2018-9999
-
201717-999952
256
2016-9999
-
201508-999952
536
2019-9999
-
201747-999952
539
2022-9999
-
202142-999952
SERVICE:
Main Battery Testing: SPA/CMA vehicles only
After capturing a NEW VIDA readout, conduct the following steps in VIDA:
Diagnostics --> Fault Tracing --> Select CSC Symptom: “LM 12V main battery, Dead battery” &
Function: “Electrical distribution 12V system” --> “Component test: Main Battery”
This sequence will evaluate the battery condition based on long-term data measured by the vehicle’s
on-board battery diagnostics. If a deeper analysis of the battery is needed, or if the battery is
suspected to be faulty, VIDA will guide the technician through the testing procedure, and provide a
warranty authorization code should the battery need to be replaced.
Page 2 of 5
2024-06-26
Technical Journal 36845.1.7
For the Improved 12V battery test please refer to TJ 36961 & VIDA instructions.
Main Battery Testing: for NON SPA/CMA vehicles + Support Battery Testing
The handheld battery tester (9513212/9513030/BT3300) should be used for testing main batteries
on all non SPA/CMA vehicles and for testing support batteries on ALL vehicles. *See Service
Journal 26611 “Battery Testing” for more information.
Before testing 12V battery, you MUST read out the vehicle with VIDA to ensure that there are no
current issues causing battery drain.
Please follow normal CSC-based fault-tracing to determine if battery testing is needed.
Note: The hand held battery tester must be set to test the appropriate type of battery: If the Volvo
label on top of the battery indicates “AGM”, then the “AGM Flat-Plate” setting should be selected.
All others should use the “Regular Liquid” setting.
The tester should also be set to the “EN” (European Normal) rating scale as indicated on the Volvo
label.
The handheld tester must ALWAYS be connected directly to the battery terminals for testing.
Connecting the negative clamp to a grounding point is not acceptable.
Warranty claim info:
Effective immediately, if there is not VIDA readout/code prior to testing, charging, and
or replacing a battery, claims will NOT be accepted under Warranty. Additionally, codes
generated using the handheld tester will NO longer be accepted on SPA/CMA vehicles.
For SPA/CMA vehicles, no warranty claim will be accepted without a test code provided by
VIDA battery test.
Battery tests and replacements will be covered under New Car Warranty (01) when the vehicle
is still under Warranty, there is a demonstrable, warrantable defect, and the results of the above
testing determine that replacement is necessary.
The battery code retrieved must be provided in the repair text (refer to 206.010 - Claim Preparation
- Condition Repair Text).
The serial number of the old and new batteries are required to be included in the repair text for 12V
Main Batteries ONLY. See the attachments for reference/location of the serial numbers. If there is a
serial number in both locations, use the number that is on the top of the battery.
The authorization code from the battery test must also be printed and attached to the hard copy of
the repair order.
2024-06-26
Page 3 of 5
Technical Journal 36845.1.7
VST Operation Number
VST Operation Number
Description
31102-3
Battery Replace (Main)
36060
Calibration with VIDA
31122-2
Battery Condition Check
VEHICLE REPORT:
If you experience issues charging, testing, or maintaining the battery utilizing the standards outlined
in this Technical Journal and associated resources, please submit a “Support Needed” vehicle report.
Attach VIDA diagnosis logs for analysis.
To view TJ attachment continue to next page. This TJ has one attachment.
Page 4 of 5
2024-06-26
Technical Journal 36845.1.7
2024-06-26
Page 5 of 5
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TSB/Document ID: 36845
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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