Volvo Car USA LLC

Quality Bulletin

Bulletin Title

Group

NO

Service Action S10266: Remote function update, Model Year 2021- 36
2023 V90CC, S90l, XC60, XC90, XC40 and C40

S10266

Issuer (Dept.)

Car Market

Issue Date

Status Date

Safety and Compliance

United States and Canada

7/10/24

7/10/24

Revisions

Page

Page 1 of 2

A.
B.
C.
D.
E.
F.
G.
H.

SERVICE ACTION S10266 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS

A.

SERVICE ACTION S10266 DESCRIPTION
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has
decided to launch Service Action S10266 on certain model year 2021- 2023 V90CC, S90l,
XC60, XC90, XC40 and C40 vehicles.
Volvo Car Investigations have identified that iCUP vehicles with a software version earlier than
V2.3 need updating to ensure the proper functioning of the mobile app’s features.
As a result, there is a possibility of losing remote functions in the Volvo Car App, such as lock/
unlock and climate control.
The corrective action is to perform a total software upgrade.
S10266 affects 413 vehicles in the U.S and 9 in Canada.

B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS SERVICE ACTION. VEHICLES IN RETAILER INVENTORY
MUST BE REPAIRED PRIOR TO SALE.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message “Service Action S10266: Remote
function update” will appear for eligible vehicles, F4=History from the main Inquiry menu
must be selected to confirm Active Service Campaign S10266 has not been completed.
Eligibility can also be confirmed in TIE.

Quality Bulletin S10266
All vehicles must be checked for any incomplete recalls, service campaigns or service
upgrades. All open Recalls, Service Campaigns or Service Actions must be completed.
C.

PARTS INFORMATION
Please refer to the Parts Bulletin.

D.

OWNER NOTIFICATION
No Owner Notification.

E.

VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventor must be repaired prior to sale.

F.

RETAILER RESPONSIBILITY
Retailers must perform this service action at next point of contact on eligible vehicles
regardless of miles or vehicle age. All work performed under this service action is free of charge
to the owner. All eligible vehicles must have this service action completed prior to customer
delivery.

G.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Quality/G0.

H.

CLAIM INSTRUCTIONS
Labor reimbursement is effective at the time of release and may change in the future.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:

S10266
02
XW
99942-2
31483292 (XC60/XC90), 31654144 (S90/V90/V90CC),
31472405 (S90l), 31676056 (XC40/C40)

Operation Number

Repair Description

99942-2

Software download acc. to QB

Qty

Labor Time

1

0.3

*Labor times provided are current at the time of release and are subject to change:
Claims will be paid at the time in effect on the repair date.

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2024-07-10