NHTSA ID Number: 11006507
Manufacturer Communication Number: 24-NA-132
TSB/Document Date: 2024-08-16
Summary
Warranty Administration - Claim Submission for Field Actions using Vehicle Wide Programming.
Bulletin No.: 24-NA-132
Service Bulletin
Date: July, 2024
WARRANTY ADMINISTRATION
Subject:
Brand:
Warranty Administration – Claim Submission for Vehicle Wide
Programming
Model:
Model Year:
from
VIN:
to
LYRIQ
2023
2024
XT4
2024
2024
Blazer EV
2024
2024
Colorado
2023
2023
Silverado EV
2024
2024
Canyon
2023
2023
2024
2024
2022
2024
Sierra EV
2024
2024
Involved Region or Country
to
—
—
All
All
North America
Important: Service agents must comply with all
International
, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict
between the procedures set forth in this bulletin
and the laws that apply to your dealership, you
must follow those applicable laws.
Important: For complete technical instructions for
Vehicle Wide Programming, please refer to Service
Bulletin 24-NA-113.
The following information introduces new Warranty
Claim Codes associated with Vehicle Wide
Programming events and provides instruction on how
to submit all associated labor for the programming
performed.
Copyright 2024 General Motors. All Rights Reserved.
from
Engine:
Vehicle Wide Programming Warranty Claim
Codes
The first three digits of the Warranty Claim Code will
identify if the required Vehicle Wide Programming event
was successful:
First Three Digits of
Code
Result
VPY
Successful programming event
VPB
Blocked programming event – The
module(s) are up to date; no additional programming needed
VPP
Partial programming event successful - As all modules did not
update successfully in this case,
subsequent programming will be
required.
Note: This programming result will
not close a field action on its own.
It must have a follow up programming event of Successful (VPY) or
Blocked (VPB) programming signifying all modules associated with
the field action have been programmed successfully.
Page 2
July, 2024
Claim Submission and Documentation
Requirements
Bulletin No.: 24-NA-132
of an hour, and submit the total in the Base
Labour Time field.
• Retain the Programming Receipt(s) with the
physical copy of the job card (or scan and retain
them for dealers on electronic RO systems).
Important: If GM Authorization is required on the
claim, attach all copies of programming receipts to the
transaction to help expedite Warranty Support Center
(WSC) claim review.
• Submit claim using Labor Operation 2819505, or
for Field Actions, use the Labor Operation listed in
the Field Action Bulletin.
• Using the Programming Receipt, enter the total
time listed on the receipt in the Base Labour Time
field on the claim. Round up to the nearest tenth of
an hour when appropriate.
• Submit the Vehicle Wide Programming setup
time in the Additional Time field.
• Enter the Warranty Claim Code listed on the
Programming Receipt in the SPS Warranty Claim
Code field. Example of this field from Global
Warranty Management:
• Submit the Vehicle Wide Programming setup
time in the Additional Time field.
• Only enter one of the Warranty Claim Codes in the
SPS Warranty Claim Code field. It does not
matter which Warranty Claim Code you select to
enter; Global Warranty Management will identify
the other Vehicle Wide Programming events
completed and will also validate the total time to be
paid.
Vehicle Wide Programming and individual module
programming events:
• Field Actions that instruct you to program
individual modules separately from Vehicle
Wide Programming: Submit the published time
provided in the Field Action Bulletin in the
Additional Time field with the setup time.
• Field Actions where a programming failure
occurs during vehicle wide programming and
the Field Action Bulletin does not list a
separate published time for programming the
individual module: Program the module individually and submit the actual time to perform the
programming in Other Labor Hours.
• Warranty (Non-Field Action) Claims: If an
individual module update fails when performing
Vehicle Wide Programming, program the module
individually and submit as a separate claim line
using the SPS Programming Labor Op (28xxxxx)
and published time that corresponds to that
module.
Submitting labor when a Blocked Programming
Event status (VPB) is given: A Warranty Claim Code
beginning with VPB indicates that all the Vehicle Wide
Programming modules already have the necessary
software level.
• Submit .1 in the Base Labour Time field.
• Submit .2 for setup time in the Additional Time
field.
6694563
Multiple Vehicle Wide Programming Events: If more
than one Vehicle Wide Programming event is needed
to be performed due to receiving a partial programming
(VPP) status:
• Add the “Total Time” from each Programming
Receipt together, then round up the nearest tenth
Bulletin No.: 24-NA-132
July, 2024
Page 3
Field Action Claim Submissions (for regular warranty claims, see chart lower in this bulletin)
Field Action Vehicle Wide
Programming Scenarios
Example
Labor OperWarranty
ation
Claim Codes
1 event: Field Action requiring only Vehicle Wide Programming update. One Pro- VPYxxxxxxx gramming Receipt given with Completed
a status Completed (Warranty Claim code starts with
VPY)
1 event: Field Action requiring a Vehicle Wide Programming update. One Program- VPBxxxxxxx ming Receipt given with a
Blocked
status Blocked (Warranty
Claim code starts with VPB)
1 event: Field Action requiring only Vehicle Wide Programming update. Programming receipts given are for
partial programming event
AND a Completed programming event
VPPxxxxxxx Partial
VPYxxxxxxx Completed
VPPxxxxxxx 1 event: Field Action requirPartial
ing a Vehicle Wide ProgramVPPxxxxxxx
ming update that encounters
Partial
module failures during programming that required pro- 0SYxxxxxxx BCM
gramming using SPS2
VPBxxxxxxx
Example: BCM
Blocked
(See field
action bulletin)
Module(s)
Programmed
Labor Time
Base Labour
Time - Submit actual
Programming
Time rounded
Vehicle Wide up to nearest
Programming
.10
Additional
Time - Submit setup
time
Base Labour
Time - Submit .1
Notes
Time for Vehicle Wide Programming event is provided on Programming Receipt.
See Field Action for allowed for
setup time.
Blocked Status indicates that all
modules are already at Verified
Software Level. Blocked Status
pays .1
(See field
action bulletin)
Vehicle Wide
Programming
(See field
action bulletin)
Base Labour
Time for Vehicle Wide ProgramTime - Subming event is provided on Promit actual
gramming Receipt. Add the total
Programming time listed on each Programming
Time, rounReceipt to determine the total proVehicle Wide
ded up
gramming time to enter in the Base
Programming to nearest .10
Labour Time field
Additional
Time – Submit .2
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TSB/Document ID: 24-NA-132
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-31
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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