Dan Wilyard
Chief Engineer, Recall
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

July 17, 2024

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 24B41
Certain 2024 Model Year F-150 Vehicles Equipped With A 2.7L Engine - Powertrain
Control Module (PCM) Reprogram and Air Conditioning Compressor Inspection

REF:

Update Before Sale 24U07
Dated: May 24, 2024

PROGRAM TERMS
This program will be in effect through July 31, 2025. There is no mileage limit for this program.
EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of July 31, 2025 to encourage dealers and
customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists’ names and address to contact customers with
affected vehicles. This will help minimize the number of vehicles that may have a loss of air
conditioning, which requires a more extensive repair. FSA VIN Lists are expected to be available on
July 17, 2024.
AFFECTED VEHICLES
Vehicle

Model Year

F-150
(2.7L Only)

2024

Assembly Plant

Build Dates

Dearborn

May 31, 2023 through April 10, 2024

Kansas City

June 03, 2023 through April 04, 2024

US population of affected vehicles: 27,183. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant or Over the Air (OTA).
Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be
returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and
Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
In all of the affected vehicles, due to a certain PCM calibration error, air conditioning (A/C)
compressor damage may result under high speed and high load operations.
Customers will experience a loss of A/C cooling in the vehicle in the event of a compressor failure.
There are no cluster messages or warning lights to signal this malfunction.

 Copyright 2024 Ford Motor Company

SERVICE ACTION
NOTE: If applicable, perform FSA 24U07 first before attempting this program’s repair.
It is recommended, before demonstrating or delivering any new in-stock vehicles involved in this
program, dealers are to: Follow the Technical Instructions.
• Reprogram the Powertrain Control Module (PCM) using the Ford Diagnosis and
Repair System (FDRS).
• Inspection: follow Technical Instructions to determine the correct repair with either A/C
system flushing and/or part replacement.
• Only 5% of all vehicles are expected to need replacement parts.
This service must be performed on all affected vehicles at no charge to the vehicle owner. For new
vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
Mobile Repair (for PCM reprogram and inspection) and/or Pick-up and Delivery: To assist
vehicle owners to have this repair completed, dealers should:
• Arrange for a mobile repair at the owner’s location, or
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs (rentals are
authorized – see Rental Vehicles).
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery, and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
GENERAL SERVICE TOOLS
NOTE: Review Technical Instructions for repair details.
NOTICE: Only the Rotunda A/C Flush and Purge Service Unit and Motorcraft® A/C System Flushing
Solvent (YN-23), both listed below, are approved for use on Ford vehicles. No other flushing device or
solvent is approved for flushing heat exchangers (A/C condenser, A/C evaporator). Use of any other
flusher or solvent may cause damage to the A/C system and the service unit.
For more information, contact 1-800 ROTUNDA and choose option 2 to place an order to purchase.
Description
Rotunda Part Number
Master A/C flushing specialist package
258-90026
A/C Flush Machine with Dual Tank and Sound
258-40001
Silence ™ Technology
A/C Flush Adapter Kit 1 of 3
219-00082
A/C Flush Adapter Kit 2 of 3
219-00083
A/C Flush Adapter Kit 3 of 3
219-00084
A/C Flush Adapter Kit 1, 2, 3
219-00085
Motorcraft® A/C System Flushing Solvent
YN-23

 Copyright 2024 Ford Motor Company

OVER-THE-AIR (OTA) UPDATES (FORD / LINCOLN SOFTWARE UPDATE):
• In addition to you being able to update vehicles now using FDRS, Ford is planning to deploy
an OTA software update in 2024.
• Before scheduling service for an OTA-capable vehicle, please verify through PTS that the FSA
is still open (OASIS) and that the vehicle has not already received the OTA update.
1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the
OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto
the vehicle the FSA may still show as open).
2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the
tab titled “Connected Vehicle”. In the “Over the Air Update 60-Day History”, you can
determine if an OTA update occurred on the affected module by viewing the
“Completion Status”, which should show “Campaign Successful”. The “Release Notes”
will also indicate that the campaign was successfully downloaded onto the vehicle.
(Note: the FSA may still show as open in the Outstanding Field Service Actions section
of PTS even though the OTA update was successfully downloaded onto the vehicle.
This FSA will eventually be removed from the Outstanding Field Service Actions
screen of PTS.).
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of August 5, 2024. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Dan Wilyard

 Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 4
Customer Satisfaction Program 24B41
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• Inspections and Reprograming have the following assessment level:
- Light Mobile Service
• A/C system flushing and/or part replacements vehicles have the following assessment level:
- Not a Mobile Service Repair
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on July 17, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on July 17, 2024.
Owner names and addresses will be available by August 23, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 4
Customer Satisfaction Program 24B41
STOCK VEHICLES
•
•

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Restriction: Only allowed for inspection failures and compressor replacement.
Dealers are pre-approved for up to 2 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is
at the dealership for part replacement. Prior approval for more than 2 rental days is required from the
SSSC via the SSSC Web Contact Site.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers - Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 3 of 4
Customer Satisfaction Program 24B41
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 24B41
 Customer Concern Code (CCC): C05 – A/C Does Not Work
 Condition Code (CC): 42 – Does Not Operate Properly.
 Causal Part Number: 19703, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 4 of 4
Customer Satisfaction Program 24B41
•

•

Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
 Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 24B41MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).
Provision for Locally Obtained Supplies: Includes YN-35 PAG oil (for seal/O-rings), Flush
Machine inlet filtration cartridge, and miscellaneous shop supplies. Submit on the same line as
the repair.
o NOTE: The A/C Flush Machine Cartridge kit will service 100 vehicles and includes 4
Charcoal Exhaust Filters.
o Program Code: 24B41
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $240.00 total

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 5
Customer Satisfaction Program 24B41
LABOR ALLOWANCES
Description

Labor
Operation

Labor
Time

Mobile or Dealer Visit:
PASS Cabin A/C Inspection: vents blow cold air.
Reprogram the PCM to the latest level using the FDRS
Cannot be claimed with NN

24B41B

0.4 Hours

Mobile or Dealer Visit:
FAIL Cabin A/C Inspection: vents do NOT blow cold air.
PASS Compressor Clutch Inspection: rotates free.
- Diagnose and Repair A/C issue separate from this FSA
Reprogram the PCM to the latest level using the FDRS.
Cannot be claimed with NN

24B41C

0.4 Hours

-

-

24B41D

4.8 Hours

24B41E

7.8 Hours

24B41F

7.7 Hours

24B41PP

0.5 Hours

Mobile - FAIL / FAIL – see below under Mobile
FAIL Cabin A/C Inspection: vents do NOT blow cold air.
FAIL Compressor Clutch Inspection: does NOT rotate.
**With A/C System Flush Machine ONLY**
Follow A/C Flushing Procedure (includes A/C compressor replacement)
Reprogram the PCM to the latest level using the FDRS.
Can be claimed with NN. Cannot be claimed with B or C.
FAIL Cabin A/C Inspection: vents do NOT blow cold air.
FAIL Compressor Clutch Inspection: does NOT rotate.
A/C Component Replacement (includes A/C compressor replacement)
- Center Console Vehicles ONLY
Reprogram the PCM to the latest level using the FDRS.
Can be claimed with NN. Cannot be claimed with B or C.
FAIL Cabin A/C Inspection: vents do NOT blow cold air.
FAIL Compressor Clutch Inspection: does NOT rotate.
A/C Component Replacement (includes A/C compressor replacement)
- WithOUT Center Console Vehicles ONLY
Reprogram the PCM to the latest level using the FDRS.
Can be claimed with NN. Cannot be claimed with B or C.
Vehicle Pick-Up & Delivery (PDL) Allowance:
Non-eligible Remote Experience Program Dealers Only
NOTE: Dealer-performed vehicle PDL and repairs only.
Claim once

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 5
Customer Satisfaction Program 24B41
LABOR ALLOWANCES (continued)
Description

Labor
Operation

Labor Time

Mobile Service Allowance: Non-eligible Remote Experience
Program Ford or Lincoln Dealers Only
If additional travel time is required, submit an SSSC Approval Form

24B41MM

0.5 Hours

Mobile Inspections
FAIL Cabin A/C Inspection: vents do NOT blow cold air.
FAIL Compressor Clutch Inspection: does NOT rotate.
Do NOT reprogram the PCM at this time.
Program stays OPEN for Dealer repair – Can only be claimed once

24B41NN

0.3 Hours