PCM programming is complete, diagnose the cabin A/C issue outside of this recall.
This completes the FSA.
NO - Proceed to Step 3.
A/C
COMPRESSOR

A/C
COMPRESSOR
CLUTCH
FRONT OF
VEHICLE

24250A

FIGURE 1
3. Does your dealership have a Rotunda A/C Flush and Purge Service Unit and fittings?
YES - Proceed to A/C Flushing Procedure on Page 4.
NO - Proceed to A/C Component Replacement.

A/C Component Replacement
NOTICE: Remove and discard ALL A/C system components as described BEFORE installation of
new parts to avoid contamination and damage to the A/C system.
1. Remove and discard the components shown below. Follow the WSM procedures in Section 412-00.
a. A/C Compressor
STUD FOR
b. Condenser including the Desiccant Bag
MISSING NUT
c. A/C Compressor Inlet Line
d. A/C Compressor Outlet Line
e. Thermostatic Expansion Valve Manifold and Tube Assembly (Evaporator to Condenser)STUD FOR
MISSING NUT
f. Evaporator with Thermostatic Expansion Valve
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2024

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 3 OF 8
CUSTOMER SATISFACTION PROGRAM 24B41

NOTE: Lubricate seals and o-rings with PAG oil before installation.
2. Install the new components shown below. Follow the WSM procedures in Section 412-00. Do not
charge the A/C system at this time.
a. Evaporator (Thermostatic Expansion Valve included)
b. Thermostatic Expansion Valve Manifold and Tube Assembly (Evaporator to Condenser)
c. A/C Compressor Outlet Line
d. A/C Compressor Inlet Line
e. Condenser (Desiccant Bag / Receiver Drier Element included)
f. A/C Compressor (PAG oil included)
NOTE: DO NOT add PAG refrigerant oil during A/C system charging. The new compressor includes the
correct amount of PAG refrigerant oil for the A/C system.
3. Charge the A/C system. Follow the WSM procedures in Section 412-00.
4. Proceed to Powertrain Control Module (PCM) Programming on Page 7. Once the PCM
programming is complete, this completes the FSA.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2024

TECHNICAL INSTRUCTIONS
PAGE 4 OF 8
CUSTOMER SATISFACTION PROGRAM 24B41

A/C Flushing Procedure
IMPORTANT! This procedure was modified from the original Workshop Manual (WSM)

procedure. Follow technical instructions carefully. Each A/C component is to be

removed before installing a new component to prevent contamination.

NOTICE: Only the Rotunda A/C Flush and Purge Service Unit and Motorcraft® A/C
System Flushing Solvent (YN-23), both listed below, are approved for use on
Ford vehicles. No other flushing device or solvent is approved for flushing
heat exchangers (A/C condenser, A/C evaporator). Use of any other flusher
or solvent may cause damage to the A/C system and the service unit.
Flushing Equipment - General Equipment

Description

Rotunda Part Number

Master A/C flushing specialist package

258-90026

A/C Flush Machine with Dual Tank and Sound Silence ™ Technology

258-40001

A/C Flush Adapter Kit 1 of 3

219-00082

A/C Flush Adapter Kit 2 of 3

219-00083

A/C Flush Adapter Kit 3 of 3

219-00084

A/C Flush Adapter Kit 1, 2, 3

219-00085

Motorcraft® A/C System Flushing Solvent YN-23

-

NOTICE: Use the Refrigerant Identification Equipment before recovering any of the vehicle's
refrigerant. Failure to do so puts the shop's bulk refrigerant at risk of contamination.
If the vehicle's A/C refrigerant is contaminated, refer the customer to the service facility
that carried out the last A/C service. If the customer wishes to pay the additional cost,
use the A/C recovery equipment that is designated for recovering contaminated A/C
refrigerant. All contaminated A/C refrigerant must be disposed of as hazardous waste in
accordance with all federal, state and local regulations. For all equipment, follow the
equipment manufacturer procedures and instructions.
NOTICE: Before flushing the A/C system, remove and discard the components described below -
Internal plumbing of these devices makes it impossible to correctly remove any
residual-flushing agent. The 3.78L (1 gal) of Motorcraft® A/C System Flushing
Solvent (YN-23) and FL1-A are intended for use on one vehicle only (A/C condenser/
evaporator core).
NOTICE: Only the A/C Flush and Purge Service Unit and Motorcraft® A/C System Flushing Solvent
(YN-23) are approved for use on Ford vehicles. No other flushing device or solvent is
approved for flushing heat exchangers (A/C condenser, A/C evaporator). Use of any
other flusher or solvent may cause damage to the A/C system and the service unit.
NOTE: Prior to using the A/C Flush and Purge Service Unit for the first time, review the operating
instructions. Refer to the One Rotunda Website / 258-40001 / Literature - for more information.
NOTE: Never push shop air directly through an a/c system. Shop air is full of contaminants and must be
run through the service unit to clean and dry the air.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2024

TECHNICAL INSTRUCTIONS
PAGE 5 OF 8
CUSTOMER SATISFACTION PROGRAM 24B41

NOTE: Ford Motor Company has approved a procedure to provide technicians with a non-CFC method
of flushing contaminated A/C system heat exchangers. The procedure allows the specific
components to be cleaned and flushed. The types of contamination flushed include particle
matter that results from A/C compressor or desiccant failure and gummy residue that can
form when refrigerant oil is overheated during A/C compressor seizure. The flushing process is
a 2-step procedure that involves using an A/C Flush and Purge Service Unit to:

• Back-flush the A/C system: Circulate the flushing solvent through the heat exchanger
A/C condenser, A/C evaporator in the reverse direction of normal refrigerant flow.

• Remove the flushing solvent from the heat exchanger A/C condenser, A/C
evaporator. In this step of the procedure the pressurized air 621-862 kPa
(90-125 psi), that is connected to the service unit is used to push and evaporate
any remaining flush solvent from the heat exchanger A/C condenser, A/C
evaporator.

NOTE: DO NOT flush through the condenser integrated desiccant bag / receiver drier element (if
equipped), TXV (if equipped) or hard A/C lines. Internal plumbing and material make-up of these
components make it impossible to correctly remove foreign material or residual flushing solvent.
1. Remove and discard the components shown below. Follow the WSM procedures in Section 412-00.
a. A/C Compressor
b. Desiccant Bag
c. A/C Compressor Inlet Line
d. A/C Compressor Outlet Line
e. Thermostatic Expansion Valve Manifold and Tube Assembly (Evaporator to Condenser)
f. Thermostatic Expansion Valve

2. Flush the A/C Condenser for a minimum of 15 minutes.
3. Flush the A/C Evaporator for a minimum of 15 minutes.
NOTICE: Failure to successfully remove all residual solvent within the component can result in
system damage when reconnected and operated.
4. Apply pressurized air 621-862 kPa (90-125 psi) to the service unit, purge each component for a
minimum of 30 minutes.
• The 30-minute purge time is required to force and evaporate all residual solvent from the A/C
system component.
• Dispose of the used flush solvent and filter in accordance with local, state and federal regulations.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2024

TECHNICAL INSTRUCTIONS
PAGE 6 OF 8
CUSTOMER SATISFACTION PROGRAM 24B41

NOTE: Lubricate seals and o-rings with PAG oil before installation.
5. Install the new components shown below. Follow the WSM procedures in Section 412-00. Do not
charge the A/C system at this time.
a. Thermostatic Expansion Valve
b. Thermostatic Expansion Valve Manifold and Tube Assembly (Evaporator to Condenser)
c. A/C Compressor Outlet Line
d. A/C Compressor Inlet Line
e. Desiccant Bag
f. A/C Compressor (PAG oil included)
NOTE: DO NOT add PAG refrigerant oil during A/C system charging. The new compressor includes the
correct amount of PAG refrigerant oil for the A/C system.
6. Charge the A/C system. Follow the WSM procedures in Section 412-00.
7. Proceed to Powertrain Control Module (PCM) Programming on Page 7. Once the PCM
programming is complete, this completes the FSA.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2024

TECHNICAL INSTRUCTIONS
PAGE 7 OF 8
CUSTOMER SATISFACTION PROGRAM 24B41

Powertrain Control Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12 Volt (V) battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the PCM.
6. From the list on the RH side of the screen, select PCM - Powertrain Control Module (BCM) Software
Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the RH side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
11. Disconnect the battery charger from the 12V battery once the programming has completed.
NOTE: Advise the customer this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle's computer to learn the transmission's unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2024

TECHNICAL INSTRUCTIONS
PAGE 8 OF 8
CUSTOMER SATISFACTION PROGRAM 24B41

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2024

Mobile Service Repair Assessment
Page 1 of 2
Customer Satisfaction Program 24B41
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 Copyright 2024 Ford Motor Company

Mobile Service Repair Assessment
Page 2 of 2
Customer Satisfaction Program 24B41
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

 Copyright 2024 Ford Motor Company

Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Customer Satisfaction Program 24B41

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair

☐ Pick-up and/or delivery service

As outlined below for the 24B41 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date