NHTSA ID Number: 11006034
Manufacturer Communication Number: 24B41
TSB/Document Date: 2024-08-07
Summary
Certain 2024 Model Year F-150 Vehicles Equipped With A 2.7L Engine - Powertrain Control Module (PCM) Reprogram and Air Conditioning Compressor Inspection In all of the affected vehicles, due to a certain PCM calibration error, air conditioning (A/C) compressor damage may result under high speed and high load operations. Customers will experience a loss of A/C cooling in the vehicle in the event of a compressor failure. There are no cluster messages or warning lights to signal this malfunction.
PARTS REQUIREMENTS / ORDERING INFORMATION
See Below
Copyright 2024 Ford
Motor Company
Labor Allowances and Parts Ordering Information
Page 3 of 5
Customer Satisfaction Program 24B41
PARTS REQUIREMENTS / ORDERING INFORMATION
Restricted Ordering: To place an order for K-Coded parts submit a VIN-specific Part Order contact
via the SSSC Web Contact Site.
NOTE: Parts only required if inspections FAIL.
If inspections fail, there are 2 repair options:
Option 1: A/C flushing with part replacement (reuse condenser
and evaporator
)
Option 2: Part Only replacement
***Option 1 – If A/C Flushing Machine Available***
Claim
Quantity
Package
Order
Quantity
Number
in
Package
Description
ML3Z19703-L
1
1
1
Compressor
ML3Z19A834-B
1
1
A/C Line 1 – Thermostatic Expansion Valve
(TXV) Manifold Tube Assembly
ML3Z19972-AM
1
1
A/C line 2 - Low pressure, TXV Tube
Assembly to Compressor Inlet
ML3Z19867-AL
1
1
1
A/C line 3 - High pressure, Compressor
Outlet to Condenser![]()
HL3Z-19849-C
1
1
1
Thermostatic Expansion Valve (TXV)
FC3Z-19C836-A
1
1
1
Desiccant Bag / Accumulator Assy
DL3Z-19B596-B
1
1
1
Seal Kit - Compressor: Includes Gasket &
O-Ring, 5/8"
1
1
1
Kit 8 O-rings - 3/4", 1/2", 5/8" and 3/8"
YN-23
1
1
Sell Pack
4
D9AZ-6731-A
1
1
1
K Code Restriction
Service Part
Number
1
1
258-40020
Claim as Misc. Other
Up to $240.00 Total
Motorcraft® A/C System Flushing Solvent
1 Gallon
FL-1A Spin-On Filter for AC Flush Machine,
(1 Per Every Vehicle Repair with a Flush)
Motorcraft® R-1234yf Refrigerant
NOTE: AC Flush Machine will filter
refrigerant for re-use. Most repairs should
NOT require extra refrigerant
Motorcraft® R-1234yf Refrigerant PAG Oil
NOTE: Compressor comes oiled. Minimal
oil required for install of O-ring seals
Inlet Filtration Cartridge Filter Set for
Rotunda AC Flush Machine – (100 Repairs)
Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 4 of 5
Customer Satisfaction Program 24B41
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
NOTE: Parts only required if inspections FAIL
***Option 2 – A/C System Part Replacement***
Claim
Quantity
Package
Order
Quantity
Number
in
Package
Description
ML3Z19703-L
1
1
1
Compressor
ML3Z19A834-B
1
1
1
A/C Line 1 – TXV Manifold Tube Assembly
ML3Z19972-AM
1
1
1
A/C line 2 - Low pressure, TXV Tube
Assembly to Compressor Inlet
ML3Z19867-AL
1
1
1
A/C line 3 - High pressure, Compressor
Outlet to Condenser![]()
KL3Z-19712-B
1
1
1
Condenser
Assembly with Desiccant Bag
FL3Z-19E572-A
1
1
1
ML3Z-19860-E
or ML3Z-19860-F
1
1
1
Evaporator Core
Assembly with TXV
W714409-S439
1
1
4
Bolt – Steering Shaft Assembly M8 x 32MM
8
2
4
Screw / Washer - Seat Mounting M10 X 50
DL3Z-19B596-B
1
1
1
Seal Kit - Compressor: Includes Gasket &
O-Ring, 5/8"
1
1
1
Kit 8 O-rings - 3/4", 1/2", 5/8" and 3/8"
K Code Restriction
Service Part
Number
Claim as Misc. Other
Up to $240.00 Total
R-1234yf Refrigerant
NOTE: 5 repairs per container
Motorcraft® R-1234yf Refrigerant PAG Oil
(7 oz Container)
NOTE: Compressor comes oiled. Minimal
oil required oil for install of O-ring seals
For restricted parts: Dealers will be notified via a DOES II communication if circumstances warrant a
change in part supply strategy and when open ordering resumes.
For non-restricted parts: Order the parts through normal order processing channels. To
guarantee the shortest delivery time, an emergency order for parts must be placed.
Copyright 2024 Ford
Motor Company
Labor Allowances and Parts Ordering Information
Page 5 of 5
Customer Satisfaction Program 24B41
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford
Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
•
Copyright 2024 Ford
Motor Company
TECHNICAL INSTRUCTIONS
PAGE 1 OF 8
CUSTOMER SATISFACTION PROGRAM 24B41
CERTAIN 2024 MODEL YEAR F-150 VEHICLES EQUIPPED WITH A 2.7L ENGINE —
POWERTRAIN CONTROL MODULE (PCM) REPROGRAM AND AIR CONDITIONING
COMPRESSOR INSPECTION
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the
repairing technician is not certified in STST Competency 10 FSA. See Electronic
Field Communication (EFC) 14251 for more details.
IMPORTANT! This procedure was modified from the original Workshop Manual (WSM)
procedure. Follow technical instructions carefully. Each A/C component is to be
removed before installing a new component to prevent contamination.
NOTE: If open in OASIS, it is recommended to perform 24U07 first before attempting this program’s
repair.
1. With the Key On Engine Running, set air conditioning (A/C) to MAX A/C ON. Idle for 1 minute.
- Does the air conditioning blow cold?
YES - Proceed to Powertrain Control Module (PCM) Programming on Page 7. Once the
PCM programming is complete, this completes the FSA.
NO - Proceed to Step 2.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2024
TECHNICAL INSTRUCTIONS
PAGE 2 OF 8
CUSTOMER SATISFACTION PROGRAM 24B41
2. With the engine off, through the Right Hand (RH) wheel well, rotate the A/C compressor clutch by hand
at least one revolution each direction. See Figure 1 and video link below.
• A/C compressor clutch rotation video link:
- Does the A/C compressor clutch rotate freely?
YES - Proceed to Powertrain Control Module (PCM) Programming on Page 7. Once the
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TSB/Document ID: 24B41
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-18
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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