NHTSA ID Number: 11005739
Manufacturer Communication Number: 2024.26.3_SX_0724.pdf
TSB/Document Date: 2024-08-06
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner’s manual content for the vehicle converted to PDF format, and given the distribution method and NHTSA’s submission format requirements, it is the best available representative copy of owner’s manual content. However, a customer who accesses the owner’s manual via their vehicle’s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
To regain normal charge operation, try the following steps.
If the Wall Connector is plugged into a wall outlet, make sure:
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• The plug is fully inserted into the receptacle / outlet
• The plug / outlet area is not blocked or covered by anything
• There is no heat source nearby
If the issue persists or the Wall Connector is hard-wired, contact an electrician to inspect the building wiring connection to the
Wall Connector. They should make sure that all wires are properly connected and torqued according to the installation guide
for the Wall Connector.
(CC_a013)
Unable to charge - Charge handle too hot
Check charge handle or charge port for debris
What this alert means:
Over temperature protection (latchoff).
What to do:
Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is not covered by anything, and
there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100°F or 38°C) , service is
required.
(CC_a014)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
(CC_a015)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
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What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
(CC_a016)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
(CC_a017)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
(CC_a018)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
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1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
(CC_a019)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
(CC_a020)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
(CC_a021)
Unable to charge - No primary Wall Connector
Check that primary unit is powered and available
What this alert means:
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Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1. Only one of the Wall Connectors is set as primary.
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).
(CC_a022)
Unable to charge - More than 1 primary unit
Ensure only 1 Wall Connector is set as primary
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1. Only one of the Wall Connectors is set as primary.
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).
(CC_a023)
Unable to charge - Too many Wall Connectors
Ensure no more than 3 units paired with primary
What this alert means:
Load sharing (circuit breaker sharing) network: More than three Wall Connectors are paired with the same primary unit.
What to do:
Consult your electrician to have one or more paired Wall Connectors moved to a different circuit and disconnected (unpaired)
from this load sharing (circuit breaker sharing) network.
(CC_a024)
Unable to charge - Low Wall Connector current
Primary unit current setting must be increased
What this alert means:
Incorrect rotary switch setting.
What to do:
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They should first
make sure there is no power to the Wall Connector. The correlation between switch setting and current should be printed on
the inside of the Wall Connector. Your electrician should also refer to the Set the Operating Current section in the Wall
Connector Installation Manual.
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the rotary
switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector to receive at
least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least 3 * 6A =
18A or greater.
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(CC_a025)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
(CC_a026)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
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(CC_a027)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
(CC_a028)
Unable to charge - Incorrect switch setting
Wall Connector rotary switch must be adjusted
What this alert means:
Incorrect rotary switch setting.
What to do:
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They should first
make sure there is no power to the Wall Connector. The correlation between switch setting and current should be printed on
the inside of the Wall Connector. Your electrician should also refer to the Set the Operating Current section in the Wall
Connector Installation Manual.
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the rotary
switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector to receive at
least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least 3 * 6A =
18A or greater.
(CC_a029)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
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Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
(CC_a030)
Unable to charge - Primary / paired unit mismatch
Wall Connector current ratings must match
What this alert means:
Load sharing (circuit breaker sharing) network: The paired Wall Connectors have different maximum current capabilities.
What to do:
Only Wall Connectors with the same maximum current capabilities can be paired in a load sharing (circuit breaker sharing)
network. Have your electrician inspect the type labels on the Wall Connectors and make sure the current capabilities match. It
is further recommended that your electrician only pair Wall Connectors with the same part number, as an easy way to make
sure paired units are compatible.
(CC_a041)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too
warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be
caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
To regain normal charge speed, contact an electrician to inspect the building wiring connection to the Wall Connector. They
should make sure that all wires are properly connected and torqued according to the installation guide for the Wall Connector.
(CC_a043)
Wall Connector configuration must be completed
Refer to Installation Guide to enable charging
What this alert means:
Wall Connector configuration is incomplete.
What to do:
The Wall Connector needs to be commissioned to appropriately configure the circuit breaker size and protective earth
connection type.
For more information, refer to Commissioning Procedure in the Wall Connector Installation Manual. If the issue persists,
contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure the power
output and grounding connections are properly configured according to the installation guide for the Wall Connector.
(CP_a004)
Charging equipment not recognized
Try again or try different equipment
The charge port is unable to detect whether a charge cable is inserted or the type of charge cable connected.
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If this alert appears while a charge cable is connected, it should be determined whether the issue is caused by the charging
equipment or the vehicle. Try charging the vehicle using different external charging equipment (charge cable, charging
station, charging stall, etc.).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If this alert appears while a charge cable is not connected or if the issue is suspected to be with the vehicle, inspect the charge
port inlet and the charge cable connector for any obstructions (use a flashlight as necessary). Debris, moisture, and/or foreign
objects present in the charge port inlet or the charge cable connector can prevent the charge port from properly detecting
charge cables.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to dry. Afterward, try re-inserting
the cable into the charge port. Charging should now be possible.
• Try charging with multiple, different types of charging equipment.
• Make sure any charge port inlet obstruction has been removed.
(CP_a010)
Charging equipment communication error
Try again or try different equipment
Your vehicle is unable to charge because it cannot communicate effectively with the external charging equipment. It cannot
sense a valid control pilot signal coming from the charging equipment.
First, confirm the lack of effective communication is caused by the external charging equipment rather than an issue with your
vehicle. This is usually the case.
Try charging the vehicle using different external charging equipment (including charge cable, charging station, or charging
stall).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If the issue is suspected to be with the vehicle, inspect the charge port inlet and the charge cable connector for any
obstructions (use a flashlight as necessary). Debris, moisture, and/or foreign objects present in the charge port inlet or the
charge cable connector can prevent the charge port from properly communicating with the charging equipment.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to dry. Afterward, try re-inserting
the cable into the charge port. Charging should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate an issue
with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with multiple, different types of charging equipment.
• Make sure any charge port inlet obstruction has been removed.
(CP_a043)
Charge port door sensor fault
Charge port may not operate as expected
One of the charge port door sensors is not functioning normally. When this occurs, the charge port may be unable to
accurately sense the charge port door position and the charge port may not operate as expected.
• The charge port latch may intermittently remain engaged when the charge port door is opened.
• The charge port light may illuminate only intermittently when the charge port door is opened.
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If you encounter these or similar behaviors while the alert is present, try closing the charge port door and then opening it again
to restore normal function.
For more information, see Opening the Charge Port on page 417.
(CP_a046)
Charging equipment communication lost
Check power source and charging equipment
Charging stopped because communication between the vehicle and the external charging equipment was interrupted.
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other indicators on
the equipment.
If the equipment is not powered, try to restore the external charging equipment’s power source.
• If attempting to charge at a public station and power is unable to be restored, contact the station operator.
• If attempting to charge at a private station (for example: charging at home) and power is unable to be restored, contact an
electrician.
If the equipment is powered, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
• Make sure the external charging equipment is powered.
• Try charging with multiple, different types of charging equipment.
(CP_a051)
Charge port may not open when pressed
Use another method to open the charge port
One of the charge port door sensors is not communicating properly. This may cause the charge port to not recognize the
request to open when the charge port door is pressed.
You can still use all other usual methods to open the charge port door:
• Request that the charge port door open using your vehicle touchscreen.
• Request that the charge port door open using your Tesla Mobile App.
• With your vehicle unlocked, press the charge handle button on any Tesla charge cable, including a Wall Connector, Mobile
Connector, or Supercharger.
• Hold and press the trunk button on your key fob.
For more information, see Opening the Charge Port on page 417.
(CP_a053)
Unable to charge - Charge station not powered
Check power source or try a different station
Charging cannot begin because the charging equipment is not ready. A charge handle is detected, but the charging station is
not communicating with the vehicle. This issue could occur because:
• The charging station is not powered.
• The control pilot signal between the charging station and the vehicle is interrupted.
Try charging the vehicle with different charging equipment or at a different charging station.
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If the vehicle starts to charge, the issue was likely with the equipment.
If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no status lights are visible, check
the power source and contact an electrician to inspect the building wiring connection to the wall outlet or the Wall Connector
to confirm that all wires are properly connected and torqued.
If using other external charging equipment, consult the product's owner's manual to learn how to confirm that the station is
powered. Contact an electrician to inspect the building wiring and charging equipment as necessary.
If the vehicle still does not charge, the issue may be with the vehicle.
• Try charging with different charge equipment / at different stations.
(CP_a054)
Charge port latch not engaged
Fully insert charge cable or check for obstruction
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC charging (for
example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast Charging / Supercharging
will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert appears
when attempting to DC Fast Charge / Supercharge.
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully inserted
before. The latch may not have engaged during previous attempts because the cable was not fully inserted. AC charging
should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for
any obstructions (use a flashlight as needed). Debris and/or foreign objects in the charge port inlet or the charge cable
connector can prevent you from fully inserting the charge cable. If the cable is not fully inserted, the charge port latch will not
engage.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the cable into the charge port
inlet. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
• Make sure the charge cable is fully inserted during charging.
• Make sure any charge port inlet obstruction has been removed.
(CP_a055)
Charging equipment communication lost
Check power source and charging equipment
Charging stopped because communication between the vehicle and the external charging equipment was interrupted.
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other indicators on
the equipment.
If the equipment is not powered, try to restore the external charging equipment’s power source.
• If attempting to charge at a public station and power is unable to be restored, contact the station operator.
• If attempting to charge at a private station (for example: charging at home) and power is unable to be restored, contact an
electrician.
If the equipment is powered, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
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• Make sure the external charging equipment is powered.
• Try charging with multiple, different types of charging equipment.
(CP_a056)
Charging stopped - Charge cable disconnected
Close charge port - Press brake pedal and retry
Charging has stopped because your vehicle has detected that the connection between the charge port and charge cable has
been unexpectedly interrupted.
Before disconnecting a charge cable, make sure you first stop charging.
With some external charging equipment, charging may be stopped by pressing the button on the charge handle.
You can also stop charging from your vehicle touchscreen, your Tesla Mobile App, or the charging station.
For more information, see Stopping Charging on page 423.
(CP_a057)
Charging equipment reports error
Check equipment for error code or message
Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle from
charging.
Inspect the external charging equipment and look for status lights, displays, or other status indicators on the equipment.
Consult the equipment owner’s manual for further troubleshooting instructions.
Try charging the vehicle with different charging equipment or at a different charging station.
• If the vehicle starts to charge, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
• Try charging with different charge equipment / at different stations.
(CP_a058)
Unable to AC charge - Unplug and retry
Or try DC Fast Charging / Supercharging
Your vehicle is unable to AC charge because it has detected one of the following conditions and has tried to charge too many
times without success:
• The charge port is unable to detect whether a charge cable is inserted or detect the type of charge cable connected.
• Your vehicle is unable to sense a valid pilot control signal coming from the charging station, so it cannot communicate
effectively with the external charging equipment.
• Communication between your vehicle and the external charging equipment has been interrupted.
• The external charging equipment has reported an error that prevents your vehicle from charging.
When this alert is present, there will always be at least one other alert present that identifies a more specific condition.
For more information and troubleshooting suggestions, it is recommended that you check in your vehicle touchscreen for
other recent alerts that involve charging.
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(CP_a066)
Charging equipment not ready
See equipment instructions to start charging
Charging cannot begin because the charging station is communicating to your vehicle that either the external charging
equipment is not ready or charging is not authorized. The control pilot signal that communicates between the charging station
and your vehicle indicates that your vehicle is not allowed to start charging. This could occur because:
• The charging station is actively delaying charging. For example, this can happen because the station has a scheduled
charging feature activated.
• The charging station requires further activation before the charge session can begin. Some additional authentication may
be needed before the station will start charging your vehicle.
◦ For example: a charging card, a mobile app, or a credit card may be required.
Check the charging station for any instructions that explain the steps necessary to enable charging. For example, look for a
touchscreen terminal, LED status indicators, printed instructions, or a payment interface that might provide guidance. If you
cannot enable charging on the current charging station, try charging the vehicle with different charging equipment or at a
different charging station.
• If the vehicle starts to charge, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate an issue
with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with different charge equipment / at different stations.
(CP_a078)
Cable blocked - Charge port latch may be frozen
Try using Defrost Car button in Mobile App
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the charge
cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
Press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 - 45 minutes. This should
help thaw any ice on the charge port latch so the charge cable can be removed.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings in your
vehicle's touchscreen will not be as effective.
If the charge cable still cannot be removed, try the manual release cable in your vehicle’s trunk.
1. Make sure your vehicle is not actively charging.
◦ In your vehicle touchscreen, access the charging screen.
◦ If necessary, press Stop Charging.
2. Open the rear trunk.
3. Pull the charge port release cable downwards to unlatch the charge cable.
◦ Note: The release cable is located on the left hand side of the rear trunk. It may be recessed within a small opening of
the trunk interior trim.
4. Pull the charge cable from the charge port.
For more information on using the manual release cable, see Manually Releasing Charge Cable on page 426.
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(CP_a079)
Charge rate reduced - Charge port may be frozen
Try using Defrost Car button in Mobile App
The charge port latch is unable to secure the charge cable in the charge port inlet, and cold ambient temperature is detected.
If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to
16A and DC Fast Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging, and it will be solid amber if this alert appears
when attempting to DC Fast Charge / Supercharge.
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully inserted
before. The latch may not have engaged during previous attempts because the cable was not fully inserted. AC charging
should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for
any obstructions (use a flashlight as needed). Debris and/or foreign objects in the charge port inlet or the charge cable
connector can prevent you from fully inserting the charge cable. If the cable is not fully inserted, the charge port latch will not
engage.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the cable into the charge port
inlet. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
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TSB/Document ID: 2024.26.3_SX_0724.pdf
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-31
MFR Internal Campaign ID/Software Version: 2024.26.3
Communication Type: Over The Air
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
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