WC3

127.72 KHz

2AEIM-WC3

20098-WC3

127.72 KHz
13.56
2400-2483.5

*The in-cabin radar is restricted to factory installation.
The devices listed above comply with Part 15 of the FCC rules and Industry Canada's license-exempt RSS Standard(s) and EU
Directive 2014/53/EU.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by Tesla could void your authority to operate the equipment.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur
de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.

Radiation Exposure Statement
The products comply with the FCC/IC RF Exposure for Low Power Consumer Wireless Power Transfer. RF exposure limits are
set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The farthest RF
exposure demonstrated by compliance was at 20cm and farther from the user's body; set the device to low output power if
such function is available.

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Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour unenvironnement non contrôlé.
Déclaration d'exposition aux radiations

Le produit est conforme à l'exposition RF IC pour le transfert de puissance sans fil de consommateurs de faible puissance. La
limite d'exposition RF fixée pour un environnement non contrôlé est sans danger pour le fonctionnement prévu tel que décrit
dans ce manuel. L'exposition RF supplémentaire que la conformité a été démontrée à 20cm et plus de séparation du corps de
l'utilisateur ou de mettre l'appareil à la puissance de sortie inférieure si une telle fonction est disponible.

Radio Frequency Information
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician to help.
CAUTION: This equipment and its antennas must not be co-located or operated with another antenna or transmitter.

Canada
CAN ICES-3 (B)/NMB-3(B)
Leprésent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareilne doit pas produire de brouillage, et (2) l'utilisateurde
l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre
lefonctionnement.
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour unenvironnement non contrôlé.
Déclaration d'exposition aux radiations:
Le produit est conforme à l'exposition RF IC pour le transfert de puissance sans fil de consommateurs de faible puissance. La
limite d'exposition RF fixée pour un environnement non contrôlé est sans danger pour le fonctionnement prévu tel que décrit
dans ce manuel. L'exposition RF supplémentaire que la conformité a été démontrée à 20cm et plus de séparation du corps de
l'utilisateur ou de mettre l'appareil à la puissance de sortie inférieure si une telle fonction est disponible.
Mexico
IFT-008-SCFI-2015 / NOM-208-SCFI-2016
La operación de este equipo está sujeta a las siguientes dos condiciones:
1. Es posible que este equipo o dispositivo no cause interferencia perjudicial.
2. Este equipo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

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Troubleshooting Alerts
(APP_w207)
Autosteer temporarily unavailable
Autosteer is currently unavailable. This could be a temporary condition due to external conditions that include:
• Missing or faded lane markers
• Narrow or winding roads
• Poor visibility due to rain, snow, fog, or other weather conditions
• Extremely hot or cold temperatures
• Bright light due to other vehicle headlights, direct sunlight, or other light sources
If the alert is caused by a temporary factor like these, no action or service is typically needed. Continue to your destination.
The alert will clear and Autosteer will be available once the condition is no longer present.
Please note that the minimum speed to initiate Autosteer when there is no vehicle detected ahead of you and while driving on
a road with visible lane markings is 18 mph (30 km/h), unless certain vehicle and environmental conditions are met. If a vehicle
is detected ahead of you:
• You can initiate Autosteer at any speed under 90 mph (150 km/h).
• You can even initiate Autosteer when stationary, provided the other vehicle is at least 5 feet (150 cm) in front of you.
This alert will be present if you have temporarily exceeded 90 mph (150 km/h) with Autosteer active, and Autosteer will not be
available for the rest of your current drive.
NOTE: If this alert becomes active while you are driving in Germany, Autosteer should again be available once your vehicle is
traveling below 90 mph (150 km/h).
If Autosteer is not available by the time you reach your destination, and remains unavailable during your next planned drive, the
problem might be one of these issues:
• Damage or obstruction caused by mud, ice, snow, or other environmental factors
• Obstruction caused by an object mounted on the vehicle, like a bike rack
• Obstructions caused by adding paint or adhesive products like wraps, stickers, or rubber coatings to your vehicle
• A damaged or misaligned bumper
The solution might be as simple as washing your vehicle. If you do not find any obvious obstructions or you find damage to the
vehicle, schedule service at your convenience. Your vehicle is OK to drive in the meantime.
For more information, see Autosteer on page 310.
(APP_w218)
Autosteer speed limit exceeded
Take control of
steering wheelsteering yoke
Autosteer is unavailable because your vehicle has exceeded the maximum speed limit for this driver assistance feature.
Autosteer is only available at speeds up to 90 mph (150 km/h).
Take immediate control of the steering wheelsteering yoke and maintain control until you reach your destination. Your vehicle
is OK to drive.
In most cases, Autosteer will not be available for the rest of your current drive. To reset it, you will need to bring the vehicle to
a complete stop and shift into Park. When you shift into Drive to travel to your next destination, Autosteer should again be
available.
Please note that the minimum speed to initiate Autosteer when there is no vehicle detected ahead of you and while driving on
a road with visible lane markings is 18 mph (30 km/h), unless certain vehicle and environmental conditions are met.

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If a vehicle is detected ahead of you:
• You can initiate Autosteer at any speed under 90 mph (150 km/h).
• You can even initiate Autosteer when stationary, provided the other vehicle is at least 5 feet (150 cm) in front of you.
NOTE: If this alert becomes active while you are driving in Germany, Autosteer should again be available once your vehicle is
traveling below 90 mph (150 km/h).
If Autosteer is not available during your next drive, and remains unavailable throughout subsequent drives, schedule service at
your convenience. Your vehicle is OK to drive in the meantime.
For more information, see Autosteer on page 310.
(APP_w221)
Cruise control unavailable
Reduced front radar visibility
Traffic-Aware Cruise Control and Autosteer are unavailable because the radar located in the front bumper area of your vehicle
has no or low visibility. Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable as long as the radar lacks adequate visibility. This could be
a temporary obstruction caused by factors like snow, ice, dirt, or mud. If the alert is caused by a temporary factor like these, no
action might be needed: the condition might clear during your drive.
If the alert persists throughout your drive, examine the front bumper before your next planned drive and attempt to clear any
obstruction.
• See the About Autopilot on page 286 sections “How It Works” and “Cleaning Cameras and Sensors” for more on the radar
location and care needed if clearing dirt / debris from that area of the vehicle.
• See Cleaning on page 446 for general cleaning tips and cautions.
Once the radar regains adequate visibility, the alert will clear and both Traffic-Aware Cruise Control and Autosteer should
again be available.
If this alert persists throughout subsequent drives but no obstruction is visible on the front bumper where the radar is located,
schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
(APP_w222)
Cruise control unavailable
Reduced front camera visibility
Traffic-Aware Cruise Control and Autosteer are unavailable because one or more of the front cameras in your vehicle is
blocked or blinded by external conditions. Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable while a front camera lacks adequate visibility. Cameras can
be blocked or blinded due to many factors that include:
• Dirt or debris on the camera surface
• Environmental conditions like rain, fog, snow, or dew
• Bright sunlight or glare from another light source
• Condensation (water droplets or mist) on the camera surface
This is often a temporary issue that will clear up when condensation evaporates or a particular environmental condition is no
longer present.
If the alert does not clear by the end of your drive, inspect and clean the front camera area at the top center of the windshield
before your next planned drive. Check the camera surface for condensation, dirt, or other debris and attempt to clear any
obstruction. See the About Autopilot on page 286 sections “How It Works” and “Cleaning Cameras and Sensors” for more on
front camera location and tips for careful cleaning.

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Although condensation on the inside of the front camera enclosure cannot be wiped clean, you can usually clear it quicker by
following these steps:
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.
2. Turn on the front windshield defroster.
Once all front cameras regain adequate visibility, the alert will clear and both Traffic-Aware Cruise Control and Autosteer
should again be available.
If this alert persists throughout subsequent drives but no front camera obstruction is visible, schedule service at your earliest
convenience. Your vehicle is OK to drive in the meantime.
(APP_w224)
Cruise control unavailable
Continue driving to allow cameras to calibrate
Traffic-Aware Cruise Control and Autosteer are unavailable because the cameras on your vehicle are not fully calibrated.
Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable until camera calibration is complete.
Your vehicle must maneuver with great precision when features like Traffic-Aware Cruise Control and Autosteer are active.
Before these features can be used for the first time, the cameras must complete an initial self-calibration. Occasionally, one or
more cameras can become uncalibrated.
For your convenience, a calibration progress indicator is displayed on the touchscreen. Calibration typically completes after
your vehicle has driven 20-25 miles (32-40 km), but the distance varies depending on road and environmental conditions. For
example, driving on a straight road with highly visible lane markings helps the cameras calibrate quicker.
See Drive to Calibrate Cameras on page 291 for more information.
When calibration is complete, Traffic-Aware Cruise Control and Autosteer should be available.
If the alert persists and camera calibration has not completed after your vehicle has driven 100 miles (160 km) or more, or
Traffic-Aware Cruise Control and Autosteer remain unavailable despite successful camera calibration, schedule service at
your earliest convenience. Your vehicle is OK to drive in the meantime.
(APP_w304)
Camera blocked or blinded
Clean camera or wait for it to regain visibility
One or more of the vehicle cameras is blocked or blinded due to external conditions. When the cameras cannot provide
accurate visual information, some or all Autopilot features may be temporarily unavailable.
Cameras can be blocked or blinded due to many factors, including:
• Dirt or debris on the camera surface
• Environmental conditions like rain, fog, snow, or dew
• Bright sunlight or glare from another light source
• Condensation (water droplets or mist) on the camera surface
Continue to your destination. Your vehicle is OK to drive.
This is often a temporary issue that will be resolved when condensation evaporates or a particular environmental condition is
no longer present.
If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or other
debris.
For camera locations, see About Autopilot on page 286.

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Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see Cleaning
Cameras and Sensors on page 292.
If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera enclosures for
condensation.
Although condensation inside the camera enclosures cannot be wiped clean, you can usually clear it faster by following these
steps:
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.
2. Turn on the front windshield defroster.
3. Direct the air vents toward the door pillar cameras.
For more information on clearing condensation from camera enclosures, see Cleaning Cameras and Sensors on page 292.
If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and following
recommended steps to clear condensation, schedule service at your next convenient opportunity. Your vehicle is OK to drive
in the meantime.
(CC_a001)
Unable to charge - Insufficient grounding
Proper wiring or outlet grounding must be verified
What this alert means:
No ground connection detected in the Wall Connector.
What to do:
Have the Wall Connector inspected by an electrician to make sure it is properly grounded. Your electrician should ensure there
is proper grounding at your circuit breaker or power distribution box and also ensure that appropriate connections are made to
the Wall Connector.
(CC_a002)
Unable to charge - Insufficient grounding
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn OFF the
circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the
Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
(CC_a003)
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn OFF the
circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the
Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.

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(CC_a004)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
(CC_a005)
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn OFF the
circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the
Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
(CC_a006)
Unable to charge - Wall Connector overcurrent
Disconnect and retry or use different equipment
What this alert means:
Over current protection.
What to do:
Reduce the vehicle's charge current setting. If the issue persists, service is required.
(CC_a007)
Unable to charge - Input voltage too high
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
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Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
(CC_a008)
Unable to charge - Input voltage too low
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
(CC_a009)
Unable to charge - Input wired incorrectly
Input wiring to Wall Connector must be corrected
What this alert means:
Input miswired: possibly Line and Neutral are swapped.
What to do:
The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.
(CC_a010)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
(CC_a011)
Unable to charge - Wall Connector too hot
Let Wall Connector cool and try again
What this alert means:
Over temperature protection (latchoff).
What to do:
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Make sure the Wall Connector is not covered by anything and that there is no heat source nearby. If the problem persists in
normal ambient temperatures (under 100°F or 38°C) , service is required.
(CC_a012)
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too
warm, so charging has stopped to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be
caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
To regain normal charge operation, try the following steps.
If the Wall Connector is plugged into a wall outlet, make sure:
• The plug is fully inserted into the receptacle / outlet
• The plug / outlet area is not blocked or covered by anything
• There is no heat source nearby
If the issue persists or the Wall Connector is hard-wired, contact an electrician to inspect the building wiring connection to the
Wall Connector. They should make sure that all wires are properly connected and torqued according to the installation guide
for the Wall Connector.
(CC_a013)
Unable to charge - Charge handle too hot
Check charge handle or charge port for debris
What this alert means:
Over temperature protection (latchoff).
What to do:
Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is not covered by anything, and
there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100°F or 38°C) , service is
required.
(CC_a014)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.

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3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
(CC_a015)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
(CC_a016)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
(CC_a017)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.

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(CC_a018)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
(CC_a019)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
(CC_a020)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.

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4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
(CC_a021)
Unable to charge - No primary Wall Connector
Check that primary unit is powered and available
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1. Only one of the Wall Connectors is set as primary.
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).
(CC_a022)
Unable to charge - More than 1 primary unit
Ensure only 1 Wall Connector is set as primary
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1. Only one of the Wall Connectors is set as primary.
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).
(CC_a023)
Unable to charge - Too many Wall Connectors
Ensure no more than 3 units paired with primary
What this alert means:
Load sharing (circuit breaker sharing) network: More than three Wall Connectors are paired with the same primary unit.
What to do:
Consult your electrician to have one or more paired Wall Connectors moved to a different circuit and disconnected (unpaired)
from this load sharing (circuit breaker sharing) network.
(CC_a024)
Unable to charge - Low Wall Connector current
Primary unit current setting must be increased
What this alert means:
Incorrect rotary switch setting.
What to do:
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They should first
make sure there is no power to the Wall Connector. The correlation between switch setting and current should be printed on
the inside of the Wall Connector. Your electrician should also refer to the Set the Operating Current section in the Wall
Connector Installation Manual.

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If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the rotary
switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector to receive at
least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least 3 * 6A =
18A or greater.
(CC_a025)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
(CC_a026)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
Owner's Manual

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Owners Manual
5. If the issue persists, the Wall Connector requires service.