CAMPAIGN
BULLETIN

SAFETY RECALL

Rear View Camera Inspection
Voluntary Recall Campaign
Reference: R23D7
Date: July 4, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their
inventory covered by this notification until the campaign’s remedy action is performed.):
REVISION 2
Please discard earlier versions of this bulletin.
The announcement from May 20, 2024 has been revised to include the following:
• The remedy and parts are now available, please refer to NTB24-034 to remedy any vehicle
affected by this campaign
 Parts for this campaign are on restriction and can be ordered via DBS. The parts
restriction will be removed and dealers can order, as needed, via normal ordering process
beginning July 19, 2024.
 Part number 24271-ZW40A (Protector Harness Kit) will be automatically shipped to
dealers beginning July 1, 2024.
 The Protector Harness Kit will repair seven (7) vehicles.
• The “Service Parts Return” section in this dealer announcement has updated part numbers
 Nissan is requesting dealers to check their parts inventories for any of the part numbers
listed in the table below under the “Service Parts Return” section, and if found, return
these parts immediately using the instructions provided in this dealer announcement.

If any of these parts are found in inventory, do not sell this part or install this
part on any vehicle.
Affected
Models/Years:
MY2018-2022 LEAF (ZE1)

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

57,914

NA

February 7, 2024

YES

***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has
notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety
Recall Campaign on certain MY2018-2022 LEAF vehicles identified in Service Comm and DBS National
Service History.
Over time, the rear view camera harness within the affected vehicles could become damaged from
harness movement and vibration during vehicle or manual hatch operation. If the rear view camera
harness becomes damaged, the backup camera display image could become blurry, distorted, multicolored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the

CAMPAIGN ID: R23D7 | REVISION 2

rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a
crash.
Nissan dealers will inspect the function of the rear view camera. If the rear view camera image does not
display properly, the dealer will replace the rear view camera and harness assembly. If the rear view
camera image displays properly, the dealer will secure the camera harness to prevent movement.
***** What Dealers Should Do****
1.

Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service
history – Open Campaign I.D. R23D7

2.

Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this
recall campaign until after the vehicle has been remedied.

3.

Dealers should use NTB24-034 to remedy any vehicles subject to this campaign.

4.

Once remedied, dealers should submit the claim, using the claims coding provided, and release
the vehicle.

***** Release Schedule *****
•

Parts are on restriction and can be ordered via DBS. The parts restriction will be
removed on all parts and dealers can order, as needed, via normal ordering
process beginning July 19, 2024. Refer to NTB24-034 to determine the parts
required to complete this remedy.
 Part number 24271-ZW40A (Protector Harness Kit) will be automatically
shipped to dealers beginning July 1, 2024.
 The Protector Harness Kit will repair seven (7) vehicles.

Repair

•

NTB24-034

Owner
Notification

Nissan mailed interim notification letters to owners of affected vehicles in March 2024,
via U.S. Mail. Nissan will begin mailing invitation to repair notification letters to owners
of affected vehicles in July 2024, via U.S. Mail.

Parts

*****Service Parts Return*****
The camera assembly part numbers listed in the table below are obsolete and may have been shipped to
dealer service inventory. Nissan is requesting dealers to check their parts inventories for all of the part
numbers listed in the table below. If a listed part is found in your parts inventory, do not sell this part,
or install this part on any vehicle.
 These returns will not affect the dealer’s obsolescence accrual.
Nissan North America is requesting Dealers to return the listed parts no later than July 19, 2024 using
the following instructions:
1.

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Create an I-Code RFC, an invoice# is not necessary

CAMPAIGN ID: R23D7 | REVISION 2

2.

Be sure to use these specific comments: “PLEASE ACCEPT THIS RETURN AS PART OF THE NNA
REQUIRED PART RETURN ACTION”.

3.

Upon RFC acceptance notification, send parts back to your facing PDC

If you have any questions, please email: NNAUSPartsOperations@nissan-usa.com
Part Number

Description

28442-5SA1A

Camera Assembly – Back View

28442-5SA0D

Camera Assembly – Back View

28442-5SA0A

Camera Assembly – Back View

Applied Model
2018-2022 LEAF (ZE1)

***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the
appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this
voluntary recall campaign, which for any reason enters the service department. This includes vehicles
purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle
inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that
VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.

Is this a recall?

A.

Yes.

Q.

Is this a Stop Sale?

A.

Yes.

Q.

What is the reason for the recall?

A.

Over time, the rear view camera harness within the affected vehicles could become damaged
from harness movement and vibration during vehicle or manual hatch operation.

Q.

What is the possible effect of the condition?

A.

If the rear view camera harness becomes damaged, the backup camera display image could
become blurry, distorted, multi-colored or blank screen. If this condition occurs, it may not comply
with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be

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CAMPAIGN ID: R23D7 | REVISION 2

reduced, potentially increasing the risk of a crash.

Q.

What will be the corrective action for this voluntary recall campaign?

A.

Nissan dealers will inspect the function of the rear view camera If the rear view camera image does
not display properly, the dealer will replace the rear view camera and harness assembly. If the rear
view camera image displays properly, the dealer will secure the camera harness to prevent
movement.

Q.

How long will the corrective action take?

A.

This service, which is conducted at no charge to you for parts and labor, could take up to one (1.0)
hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time
based upon their work schedule.

Q.

When will vehicle owners be notified?

A.

Nissan mailed interim notification letters to owners of affected vehicles in March 2024, via U.S. Mail.
Nissan will begin mailing invitation to repair notification letters to owners of affected vehicles in
July 2024, via U.S. Mail instructing them to bring their vehicle to an authorized Nissan dealer to
have the remedy work completed at no cost to the owner.

Q.

Is my vehicle safe to drive?

A.

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan,
which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied
as soon as possible.

Q.

Is there anything owners can do to mitigate this condition?

A.

No.

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. Rental is available upon customer request while parts are on order.

Page 4 of 6

EXPENSE CODE

DESCRIPTION

AMOUNT

502

Rental Expense

$156 (Max)

CAMPAIGN ID: R23D7 | REVISION 2

Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed
information regarding application of rental reimbursement including policy modifications
outlined in WBP20-018.

Q.

Are parts readily available?

A.

Yes. Parts for this campaign are on restriction and can be ordered via DBS. The parts restriction will
be removed and dealers can order, as needed, via normal ordering process beginning July 19,
2024. Part number 24271-ZW40A (Protector Harness Kit) will be automatically shipped to dealers
beginning July 1, 2024. The Protector Harness Kit will repair seven (7) vehicles.

Q.

Is there any charge for this service?

A.

No, the remedy will be performed for the customer free of charge.

Q.

Will I have to take my vehicle back to the selling dealer to have the service performed?

A.

No, any authorized Nissan dealer is able to perform the recall campaign.

Q.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A.

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for
repurchasing or replacing your vehicle.

Q.

What model year vehicles are involved?

A.

Certain model year 2018-2022 Nissan LEAF vehicles manufactured from September 29, 2017 to April
21, 2022 at the Smyrna plant.

Q.

Are you experiencing this condition on any other Nissan (or INFINITI) models?

A.

Yes, certain model year 2020-2021 Nissan Sentra vehicles manufactured from November 25, 2019
to March 12, 2021 and certain model year 2019-2021 Nissan Altima Platinum Trim level vehicles
manufactured from May 25, 2018 to March 8, 2021 were recalled for a similar condition (see R23C3).

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CAMPAIGN ID: R23D7 | REVISION 2

Revision History:
Date

Announcement

Purpose

February 7, 2024

Original Document

New campaign announcement

May 20, 2024

REVISION 1

Inventory parts return request added

July 4, 2024

REVISION 2

Remedy and parts available

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CAMPAIGN ID: R23D7 | REVISION 2