CAMPAIGN
BULLETIN

SAFETY RECALL

Windshield Inspection
Voluntary Recall Campaign
Reference: PMA38
Date: July 2, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their
inventory covered by this notification until the campaign’s remedy action is performed.):
Affected
Models/Years:

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

1,608

723

July 2, 2024

YES

MY2024 Sentra
***** Campaign Summary *****

Nissan is committed to the safety and security of our customers and their passengers. Nissan has
notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a recall for specific
model year 2024 Nissan Sentra vehicles.
Due to a supplier production issue that has since been corrected, air bubbles may be present in the
lower driver’s side windshield area.
In affected vehicles, delamination of the windshield glass may occur which could result in air bubbles.
When air bubbles are present in the windshield, the air bubbles may cover a portion of the lower driver’s
side windshield area. This condition does not comply with Part 565 VIN visibility requirements and FMVSS
205 “Glazing Material” ANSI testing standards.
Dealers will inspect the windshield for air bubbles, and if detected, replace the windshield.
***** What Dealers Should Do****
1.

Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service
history – Open Campaign I.D. PMA38

2.

Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this
recall campaign until after the vehicle has been remedied.

3.

If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should
inform the customer about the recall and communicate that the remedy and parts are available.

4.

Once repaired, dealers should submit the claim using the claims coding provided, and release
the vehicle.

CAMPAIGN ID: PMA38 | Original Document

***** Release Schedule *****
Parts

Please refer to NTB24-033 for the parts required to complete the remedy for this
campaign. Parts are available and can be ordered via normal process.

Repair

•

Owner
Notification

Nissan will notify the owners of potentially affected vehicles beginning August 2024.

NTB24-033

***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the
appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this
voluntary recall campaign, which for any reason enters the service department. This includes vehicles
purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle
inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with
that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):

Page 2 of 4

Q.

Is this a recall?

A.

Yes.

Q.

Is this a Stop Sale?

A.

Yes.

Q.

What is the reason for the recall?

A.

Due to a supplier production issue that has since been corrected, air bubbles may be present in
the lower driver’s side windshield area.

Q.

What is the possible effect of the condition?

A.

In affected vehicles, delamination of the windshield glass may occur which could result in air
bubbles. When air bubbles are present in the windshield, the air bubbles may cover a portion of
the lower driver’s side windshield area. This condition does not comply with Part 565 VIN visibility
requirements and FMVSS 205 “Glazing Material” ANSI testing standards.

CAMPAIGN ID: PMA38 | Original Document

Q.

What will be the corrective action for this voluntary recall campaign?

A.

Dealers will inspect the windshield for air bubbles, and if detected, replace the windshield.

Q.

How long will the corrective action take?

A.

This service, which is conducted at no charge to you for parts and labor, could take up to three
(3.0) hours to complete. However, your Nissan dealer may require your vehicle for a longer period
of time based upon their work schedule.

Q.

When will vehicle owners be notified?

A.

Nissan will begin sending notifications to affected owners beginning August 2024, via U.S. Mail.

Q.

Is my vehicle safe to drive?

A.

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from
Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles
remedied as soon as possible.

Q.

Is there anything owners can do to mitigate this condition?

A.

No.

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE
502

DESCRIPTION

AMOUNT

Rental Expense

$156 (Max)

Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional
expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for
detailed information regarding application of rental reimbursement.

Page 3 of 4

Q.

Are parts readily available?

A.

Yes.

CAMPAIGN ID: PMA38 | Original Document

Q.

Is there any charge for this service?

A.

No. The remedy will be performed for the customer free of charge.

Q.

Will I have to take my vehicle back to the selling dealer to have the service performed?

A.

No, any authorized Nissan dealer is able to perform the recall campaign.

Q.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A.

The remedy will fully correct this condition. As the condition will be corrected, there is no basis
for repurchasing or replacing your vehicle.

Q.

What model year vehicles are involved?

A.

Certain model year 2024 Nissan Sentra vehicles manufactured from May 16, 2024 to May 24, 2024.

Q.

Are you experiencing this condition on any other Nissan (or INFINITI) models?

A.

No.

Revision History:
Date
July 2, 2024

Page 4 of 4

Announcement
Original Document

Purpose
New campaign announcement

CAMPAIGN ID: PMA38 | Original Document