Classification:

Reference:

AN24-001

Date:

NTB24-034

July 3, 2024

VOLUNTARY SAFETY RECALL CAMPAIGN
2018-2022 LEAF; REAR CAMERA
CAMPAIGN ID #:
APPLIED VEHICLES:

R23D7
2018-2022 LEAF (ZE1)

Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.

INTRODUCTION
Nissan is conducting this voluntary safety recall campaign on certain specific model year
2018-2022 LEAF vehicles to inspect the rear camera operation and either add support to
the rear camera harness or, if necessary, replace the rear camera. This service will be
performed at no charge to the customer for parts or labor.

IDENTIFICATION NUMBER
Nissan has assigned identification number R23D7 to this campaign. This number must
appear on all communication and documentation of any nature dealing with this campaign.

DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS)
National Service History for the campaign status on each vehicle falling within the range of
this voluntary safety recall which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) owners
and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer
inventory which are the subject of a safety recall must be corrected prior to sale.
Failure to do so can result in civil penalties by the National Highway Traffic Safety
Administration. While federal law applies only to new vehicles, Nissan strongly
encourages dealers to correct any used vehicles in their inventory before they are retailed.

Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/14

REPAIR OVERVIEW

Use Service COMM or Dealer Business
Systems (DBS) National Service History to
confirm this campaign applies.
(Campaign ID # R23D7)

Inspect the rear camera image.

The rear camera image
does NOT display
normally, is blurry,
distorted or multicolored.

The rear camera image
displays normally and
is not blurry, distorted
or multi-colored.

Secure the rear
camera wiring harness
following the SERVICE
PROCEDURE in this
campaign.

Does the rear camera
image display normally
and is not blurry,
distorted or multicolored?

Replace the rear
camera following the
SERVICE
PROCEDURE in this
campaign.

No

Yes

END

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NTB24-034

SERVICE PROCEDURE

1.

Clean the rear camera lens located on the back door using a suitable soft cloth and
glass cleaner.

2.

While depressing the brake pedal, turn the ignition ON (READY Mode).

3.

Set the electric parking brake.

4.

While depressing the brake pedal, shift the vehicle into reverse (R), and then check
that the camera image is NOT blurry, distorted, or multi-colored.

5.

Does the rear camera image display normally? (It is NOT blurry, distorted, or multicolored.)
YES: The rear camera’s image is NOT blurry, distorted, or multi-colored.
o Proceed to step 6 to secure the rear camera wiring harness.
NO: The rear camera’s image is blurry, distorted, or is multi-colored.
o Replace the rear camera. Refer to the ESM: DRIVER INFORMATION &
MULTIMEDIA > AUDIO, VISUAL & NAVIGATION SYSTEM > REAR VIEW
MONITOR SYSTEM > WITH NAVIGATION SYSTEM > REMOVAL AND
INSTALLATION > REAR CAMERA: Removal & Installation

6.

Fully open the back door.


Install fender covers to protect rear
bumper from damage.

Fender Cover

3/14

Figure 1

NTB24-034

7.

Remove the rear parcel shelf finisher.
a. Unhook the straps from the back
door side finishers.
b. Lift the rear parcel shelf finisher
and slide it out of the vehicle.
c. Store the rear parcel shelf finisher
in a safe location to prevent
damage.
Rear Parcel Shelf
Finisher

8.

Figure 2

Remove the back door upper finisher.
a. Apply protective tape (A) to the
back door side finishers to prevent
damage (Figure 3).
b. Release the back door upper
finisher fixing clips and pawls with
a suitable tool, and then remove
the back door upper finisher
(Figure 4).
Figure 3

Figure 4

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NTB24-034

9.

Remove both back door side finishers.


Release back door side finisher
clips and pawl, then remove back
door side finisher.

Figure 5

10.

Remove the rear door pull handle
(Figure 6 and Figure 7).
a. Apply protective tape (A) on the
parts to protect them from damage.

Pull Handle

b. Release back door pull handle
fixing pawls with a suitable tool (B),
then remove the back door pull
handle.
Figure 6
Suitable tool
B

Figure 7

5/14

NTB24-034

11.

Remove the back door lower finisher.
a. Apply protective tape (A) on the
parts to protect them from damage.
b. Remove the three (3) back door
lower finisher clips (Figure 9).
c. Release the back door lower
finisher clips with a suitable tool,
then remove the back door lower
finisher.
Figure 8
Back Door Lower
B Clips
Finisher

Figure 9

Back Door Lower
Finisher

Figure 10

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NTB24-034

12.

Remove the back door lock assembly.
a. Disconnect the back door lock wiring harness connector from the back door lock
assembly.
b. Remove the two (2) 13 mm back door lock assembly retaining bolts.

Wiring harness
connector

Back door lock
assembly
Figure 11

Back door lock assembly
retaining bolts (2)

Figure 12

7/14

NTB24-034

Foam Protector Installation

13.

Cut two (2) strips of adhesive backed
foam protector (PN: 24271-ZW40A) to
the sizes listed below.


Cut one strip to 20 X 40 mm.



Cut one strip to 30 X 80 mm.

20 X 40 mm
strip
30 X 80 mm
strip

IMPORTANT:




Do NOT use the portion of the
adhesive backed foam protector
that does NOT have adhesive
applied (Figure 14).
Each part ordered is sufficient to
perform seven (7) repairs.

Figure 13

No adhesive in
this area.
Do NOT use.

Figure 14

8/14

NTB24-034

14.

Look into the back door lock assembly hole to locate the rear camera’s wiring
harness.


Use of a light source will help with locating the rear camera’s wiring harness.

Figure 15

Rear camera’s
wiring harness

9/14

NTB24-034

15.

Apply the 20 X 40 mm strip of adhesive backed foam protector to the back door
opening.
a. Peel back the adhesive backing to reveal the foam protector adhesive.
b. Apply the foam protector to secure the rear camera’s wiring harness to the back
door opening where shown in Figure 16.

20 X 40 mm strip of
adhesive backed foam
protector

Back door opening
Figure 16
16.

Move the camera’s wiring harness downward against the inner back door panel and
then secure the rear camera’s wiring harness to the back door using the 30 X 80 mm
strip of adhesive backed foam protector.
a. Peel back the adhesive backing to reveal the foam protector adhesive.
b. Apply the foam protector to secure the rear camera’s wiring harness to the back
door where shown in Figure 17.

30 X 80 mm strip of
adhesive backed foam
protector

Figure 17
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NTB24-034

Reassembly And Quality Check

17.

Reinstall the back door lock assembly.
HINT: When installing the back door lock assembly bolts, line them up with the
witness marks on the back door shown in Figure 19.


Torque bolts to: 13.5 N•m (1.4 kg-m, 10 ft lb)

Back door
lock assembly

Back door lock assembly
retaining bolts (2)

Figure 18

Witness marks

Figure 19

11/14

NTB24-034



Connect the back door lock wiring harness connector.
IMPORTANT: After installation of the back door assembly, verify the back door
open/close and lock/unlock operations.

Wiring harness
connector

Back door lock
assembly
Figure 20

18.

Reinstall the back door finishers in the
reverse order of removal.

Figure 21
19.

Check the rear camera operation by repeating steps 1-4 on page 3.


If the rear camera’s image displays normally, continue to CLAIMS INFORMATION
on the last page.



If the rear camera image does not display normally, replace the rear camera.
o Refer to the ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO,
VISUAL & NAVIGATION SYSTEM > REAR VIEW MONITOR SYSTEM >
WITH NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > REAR
CAMERA: Removal & Installation

12/14

NTB24-034

20.

Reinstall the rear parcel shelf finisher.


Install the back of the rear parcel
shelf on the finisher pins.



Hook the straps to the back door
side finishers (Figure 23 and
Figure 24).
Rear parcel
shelf finisher
Figure 22

Figure 24

Figure 23

21.

Remove fender cover and close the back door.

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NTB24-034

PARTS INFORMATION

(1)
(2)
(3)
(4)

DESCRIPTION

PART NUMBER

QUANTITY

CAMERA ASSY-BACK

28442-***** (1)

1 (2)

PROTECTOR-HARNESS

24271-ZW40A

(3) (4)

Use the VIN of the vehicle being worked on and the EPC to obtain the correct part
number.
Only replace the rear camera assembly if the camera image does not display
normally.
Each piece ordered is sufficient to perform seven (7) repairs if the rear camera is not
replaced.
Do not claim this part number, see EXPENSE CODE below.

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID

R23D7

DESCRIPTION
Inspect Rear Camera Operation and Add
Harness Protector
(OK Condition)
Inspect Rear Camera Operation and
Replace Rear Camera

OP CODE

FRT

R23D70

0.4

R23D71

0.8

EXPENSE CODE
EXPENSE CODE

DESCRIPTION

041

Supplies

(1)

MAX AMOUNT
$0.29
(1)

The MAX AMOUNT is for repair of one (1) vehicle that did not require rear camera
replacement.

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
July 3, 2024

NTB24-034

DESCRIPTION
Original bulletin published

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NTB24-034