Additional time may be required to allow the engine to cool before
performing this repair. In addition, your vehicle will require further diagnosis
to determine what parts need to be ordered.
 Copyright 2024 Ford Motor Company

What should you do?

You do not need to return to your dealer for this repair unless you have a
Malfunction Indicator Lamp (MIL) illuminated and/or a knocking noise from
the engine. Please keep this letter as a reminder of the one-time repair offer
for your engine long block assembly. If the long block requires replacement,
and your vehicle is within the indicated time/mileage limitations, contact your
dealer to schedule a service appointment for Customer Satisfaction
Program 23N06. Your dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

Do you need a rental
vehicle?

Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tax) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines
and limitations.

Have you previously
paid for this repair?

If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for services related to
engine long block replacement. To submit for review and verify eligibility for
reimbursement, give your paid original receipt to your dealer before
September 31, 2024. To avoid delays, do not send receipts to Ford Motor
Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.

 Copyright 2024 Ford Motor Company

Can we assist you
further? (continued)

FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division

 Copyright 2024 Ford Motor Company

Lincoln
PO Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 23N06
Mr. John Sample
123 Main Street
Anywhere, USA 12345

July 2024

12345678901234567
At Lincoln, we are committed not only to building high-quality, dependable products but also to
building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this notice?

Although your vehicle’s engine is likely functioning fine, we are pleased to
let you know that, for your piece of mind, Lincoln is providing a one-time
replacement (if needed) free of charge (parts and labor) of the engine long
block assembly for 10 years or 100,000 miles from the warranty start date of
the vehicle, whichever occurs first.

What is the effect?

This one-time repair of the engine long block assembly is available for a
total of 10 years or 100,000 miles from the warranty start date, whichever
occurs first. Your vehicle may receive an illuminated Malfunction Indicator
Lamp (MIL) with diagnostic trouble codes P1061 and/or P032F and/or a
knocking noise from the engine. Your vehicle's engine long block assembly
may require replacement due to internal component failure from a
manufacturing defect. If your vehicle has already exceeded either time or
mileage limits listed above, this one-time repair offer will last through July
31, 2025. Coverage is automatically transferred to subsequent owners.

What will Lincoln and
your retailer do?

Your retailer will inspect your vehicle for diagnostic trouble codes P1061
and/or P032F and/or a knocking noise from the engine. If these conditions
are present and diagnostics lead to engine long block assembly
replacement and your vehicle is within the indicated time/mileage
limitations, Lincoln has authorized your retailer to replace the engine long
block assembly free of charge (parts and labor). This is a one-time repair
program.

How long will it take?

If the component mentioned above requires replacement, the time needed
for this repair is less than three days. However, due to service scheduling
requirements, your retailer may need your vehicle for a longer period of
time. Additional time may be required to allow the engine to cool before
performing this repair. In addition, your vehicle will require further diagnosis
to determine what parts need to be ordered.

 Copyright 2024 Lincoln – A Ford Motor Company Brand

What should you do?

You do not need to return to your retailer for this repair unless you have a
Malfunction Indicator Lamp (MIL) illuminated and/or a knocking noise from
the engine. Please keep this letter as a reminder of the one-time repair offer
for your engine long block assembly. If the long block requires replacement,
and your vehicle is within the indicated time/mileage limitations, contact
your retailer to schedule a service appointment for Customer Satisfaction
Program 23N06. Your retailer will replace the part at no charge.
If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition,
there are other features such as controlling certain functions on your vehicle
(lock or unlock doors, remote start) if it is equipped to allow control.

Do you need a rental
vehicle?

Your retailer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tolls) while your
vehicle is at the retailer for repairs. Please see your retailer for guidelines
and limitations.

Have you previously
paid for this repair?

If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for services related to
engine long block replacement. To submit for review and verify eligibility for
reimbursement, give your paid original receipt to your retailer before
December 31, 2024. To avoid delays, do not send receipts to Lincoln.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records indicate you are the current
owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
lincoln.com/support.

 Copyright 2024 Lincoln – A Ford Motor Company Brand

Can we assist you
further? (continued)

FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
Lincoln

 Copyright 2024 Lincoln – A Ford Motor Company Brand

TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 23N06

CERTAIN 2021-2022 MODEL YEAR CORSAIR, 2020-2022 MODEL YEAR
ESCAPE AND 2022-2023 MODEL YEAR MAVERICK VEHICLES EQUIPPED
WITH 2.5L HEV/PHEV ENGINE — LONG BLOCK REPLACEMENT
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the
repairing technician is not certified in STST Competency 10 FSA. See Electronic

Field Communication (EFC) 14251 for more details.
NOTE: If you do not have the special tools referenced in the Workshop Manual (WSM) to perform the
FSA repair, please contact 1-800 ROTUNDA and choose option 3 to place an order.
1. Using the Ford Diagnostic and Repair System (FDRS) check for Diagnostic Trouble Codes (DTCs).
Are DTCs P1061 and/or P032F present?
Yes - Follow the PC/ED diagnostics for DTCs P1061 and/or P032F. Then, proceed to Step 2.
No - This FSA does not apply.
2. Did diagnostics lead to engine replacement?
Yes - Replace the 2.5L Duratec Hybrid long block engine assembly. Follow the Workshop Manual

(WSM) procedures in Section 303-01. Upon installation, replace the Cylinder Head

Temperature (CHT) sensor, before installing the engine appearance cover. Follow the WSM
procedures in Section 303-14.
No - This FSA does not apply.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2024

Mobile Service Repair Assessment
Page 1 of 2

Customer Satisfaction Program 23N06
Certain 2021-2022 Model Year Corsair, 2020-2022 Model Year Escape and 2022-2023 Model
Year Maverick Vehicles Equipped With 2.5L HEV/PHEV Engine
Long Block Replacement
Mobile Service Repair Assessment

Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 Copyright 2024 Ford Motor Company

Mobile Service Repair Assessment
Page 2 of 2

Customer Satisfaction Program 23N06
Certain 2021-2022 Model Year Corsair, 2020-2022 Model Year Escape and 2022-2023 Model
Year Maverick Vehicles Equipped With 2.5L HEV/PHEV Engine
Long Block Replacement
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•

– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

 Copyright 2024 Ford Motor Company