Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 25, 2024

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 23N06
Certain 2021-2022 Model Year Corsair, 2020-2022 Model Year Escape and 20222023 Model Year Maverick Vehicles Equipped With 2.5L HEV/PHEV Engine
Long Block Replacement

REF :

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 23S27
Dated April 25, 2024

PROGRAM TERMS
For vehicles that are outside of normal powertrain warranty, this program provides a one-time
replacement (if needed) free of charge (parts and labor) of the engine long block assembly for 10
years or 100,000 miles from the warranty start date of the vehicle, whichever occurs first.
If a vehicle has already exceeded either the time or mileage limits, this no-cost repair will last through
July 31, 2025.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Corsair

2021-2022

Escape

2020-2022

Maverick

2022-2023

Louisville
Hermosillo

Build Dates
October 24, 2019 through December 14, 2022
January 09, 2019 through December 15, 2022
February 3, 2021 through May 18, 2023

US population of affected vehicles: 124,902. Affected vehicles are identified in OASIS.
REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR
In some of the affected vehicles, after safety recall 23S27 has been performed, the Malfunction
Indicator Light (MIL) may illuminate and store Diagnostic Trouble Codes (DTCs) P1061 and/or P032F.
This could be due to a faulty connecting rod bearing that was detected by the Powertrain Control
Module (PCM).
SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to follow Workshop Manual (WSM)
diagnostics for the DTCs P1061 and/or P032F. If these DTCs are present and diagnostics lead to
engine replacement, dealers are to replace the long block assembly. This service must be performed
at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage
Guidelines for New Vehicles.

 Copyright 2024 Ford Motor Company

ESSENTIAL SPECIAL SERVICE TOOLS
If you do not have the special tools needed, please contact 1-800 ROTUNDA and choose option 3 to
place an order to purchase.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed letters the week of July 8, 2024. Dealers should diagnose
and if directed, repair any affected vehicles that experience DTCs P1061 and/or P032F, whether or
not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Repair Service Assessment
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 2
Customer Satisfaction Program 23N06
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on June 25, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
BRANDED / SALVAGED TITLE VEHICLES
Title branded and salvaged vehicles are eligible for this program. Vehicles with canceled powertrain
warranties are not eligible for this program.
OWNER REFUNDS
Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair
was performed before the date of the Owner Notification Letter. This refund offer expires December
31, 2024.
RENTAL VEHICLES
Dealers are pre-approved for up to 3 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is
at the dealership for part replacement. Prior approval for more than 3 rental day(s) is required from
the SSSC via the SSSC Web Contact Site.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• This FSA does not apply to vehicles within new vehicle bumper-to-bumper warranty coverage.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 2
Customer Satisfaction Program 23N06
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Note: All repairs for this program should be claimed using the claim entry direction below
ONLY if the vehicle is NO LONGER under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 23N06 if the vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23N06
 Customer Concern Code (CCC): N09 - unusual engine noise
 Condition Code (CC): D4 - flaw in material
 Causal Part Number: 6303, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
• Parts Handling Allowance: A parts handling allowance is being provided, unless otherwise
notified by the Company or as provided by state law, in addition to the dealer cost of the long
block assembly. To claim the allowance, enter $600 as HANDLG in the Misc. Expense area of
the claim form.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 23N06
LABOR ALLOWANCES
Description
Replace the long-block engine assembly. Includes time to
transfer all related parts to the new long-block assembly and
replace the Cylinder Head Temperature (CHT) sensor.

Labor Operation

Labor Time

MT23N06B

M-Time up to
18.3 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Base Service
Part Number

Claim
Quantity

Order
Quantity

Number in
Package

Description

-6006-

1

1

1

2.5L Long-block Assembly

Cylinder Head Temperature (CHT)
Sensor
Follow Workshop Manual (WSM) instructions for one-time-use parts that require replacement when
replacing the long-block. Order your parts through normal order processing channels. To guarantee
the shortest delivery time, an emergency order for parts must be placed.
-6G004-

1

1

1

DEALER PRICE
For the latest prices, refer to DOES II.
HANDLING ALLOWANCE
An allowance of $600 per repair is being provided unless otherwise notified by the Company or as
provided by state law, in addition to the dealer cost of the long block assembly.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 23N06
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee the task has been delegated to. If the task
is to be delegated to a non-management employee, the employee needs to be someone other than
the technician who completed the repair and needs to understand the importance of completing this
task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
•

 Copyright 2024 Ford Motor Company

Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 23N06

July 2024

Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this notice?

Although your vehicle’s engine is likely functioning fine, we are pleased to
let you know that, for your piece of mind, Ford Motor Company is providing
a one-time replacement (if needed) free of charge (parts and labor) of the
engine long block assembly for 10 years or 100,000 miles from the warranty
start date of the vehicle, whichever occurs first.

What is the effect?

This one-time repair of the engine long block assembly is available for a
total of 10 years or 100,000 miles from the warranty start date, whichever
occurs first. Your vehicle may receive an illuminated Malfunction Indicator
Lamp (MIL) with diagnostic trouble codes P1061 and/or P032F and/or a
knocking noise from the engine. Your vehicle's engine long block assembly
may require replacement due to internal component failure from a
manufacturing defect. If your vehicle has already exceeded either time or
mileage limits listed above, this one-time repair offer will last through July
30, 2025. Coverage is automatically transferred to subsequent owners.

What will Ford and
your dealer do?

Your dealer will inspect your vehicle for diagnostic trouble codes P1061
and/or P032F and/or a knocking noise from the engine. If these conditions
are present and diagnostics lead to engine long block assembly
replacement and your vehicle is within the indicated time/mileage
limitations, Ford Motor Company has authorized your dealer to replace the
engine long block assembly free of charge (parts and labor). This is a onetime repair program.

How long will it take?

If the component mentioned above requires replacement, the time needed
for this repair is less than three days. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.