NHTSA ID Number: 11001142
Manufacturer Communication Number: 23B56
TSB/Document Date: 2024-06-06
Summary
Certain 2020 - 2023 Model Year Escape Vehicles - Inspect Front Door Check-Arm Reinforcement Spot Welds
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CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
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TECHNICAL INSTRUCTIONS
PAGE 12 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56
12. Remove the template from the door. Using a brush, apply Motorcraft® PM-13-A (anti-corrosion
coating) to the bare metal portion of each hole that was just drilled out. See Figure 14.
22246U
FIGURE 14
13. Using four (4) of the pop rivets included in the service kit and a rivet gun, install all four rivets into the
previously drilled out holes. See Figure 15. Figure 16 shows all four (4) rivets installed.
NOTE: Using a rivet gun with longer handles will give more leverage to install the rivets.
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FIGURE 15
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CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
TECHNICAL INSTRUCTIONS
PAGE 13 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56
22246W
FIGURE 16
14. For any of the original spot welds that have cracked or separated, use a 10 mm (25/64 in.) broach
drill bit and broach each weld as shown in Figure 17. Then, apply Motorcraft® PM-13-A (anti-corrosion
coating) to each weld that was broached.
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USE A 10 MM BROACH BIT
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22246EE
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FIGURE 17
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CPR © 2024 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
TECHNICAL INSTRUCTIONS
PAGE 14 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56
15. Using two (2) of the supplied push pins, install the check arm rivet plate into the original door push pin
locations shown in Figure 18, making sure the rivet plate marking and dimples are facing away from
the door sheet metal.
NOTE: The push pins supplied can be of any color and are all the same size.
NOTE: Make sure the part markings and dimples on the bracket are facing outward away from the
door.
ORIGINAL DOOR SEAL
PUSH PIN LOCATIONS
PART MARKINGS AND DIMPLES
ON RIVET PLATE
FACING AWAY FROM DOOR
22246X
FIGURE 18
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CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
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TECHNICAL INSTRUCTIONS
PAGE 15 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56
16. Using the rivet plate as a template, center punch the upper plate hole and drill a 5 mm (13/64 in.)
hole. Then, place a rivet in the hole but do not tighten at this time. See Figure 19. Proceed to the next
step.
DRILL OUT THE
UPPER HOLE
PLACE A RIVET
IN THE HOLE
22246Y
FIGURE 19
17. Using the rivet plate as a template, center punch the lower rivet plate hole and drill a 5 mm (13/64 in.)
hole.
18. Remove both of the rivets to prepare for the next step.
19. Using a brush, apply Motorcraft® PM-13-A (anti-corrosion coating) to the bare metal portion of both
holes that were just drilled out.
20. Place a rivet in each hole. Tighten the lower rivet while the upper rivet stays in place. See Figure 20.
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KEEP UPPER RIVET IN PLACE
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WHILE INSTALLING THE
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LOWER RIVET
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22246Z
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
FIGURE 20
TECHNICAL INSTRUCTIONS
PAGE 16 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56
21. Tighten the upper rivet. See Figure 21.
NOTE: Make sure the rivet plate stays flush against the door sheet metal as you are tightening the
rivets. No gaps can be between the rivet plate and door sheet metal.
BOTH RIVETS
INSTALLED
TIGHTEN THE
UPPER RIVET
22246AA
FIGURE 21
22. Clean any PM-13-A off that may have dripped down the inner panel.
23. Clean off the line made on the door sheet metal before removing the interior door trim panel.
24. If equipped, install the front door check arm cover. See Figure 22.
x4
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22246O
E314365
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
FIGURE 22
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TECHNICAL INSTRUCTIONS
PAGE 17 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56
25. If any of the spot welds were broached earlier in this procedure, use the supplied 25 mm (0.99 in.)
diameter black tape to cover each one as shown in Figure 23.
22246II
FIGURE 23
26. Reattach the front door weatherstrip. Make sure the weatherstrip is secured. There are extra push
pins in the service kit if any push pins feel loose or become deformed.
27. Install the front door assembly onto the vehicle. Follow the WSM procedures in Section 501-03.
28. Install the front door trim panel. Follow the WSM procedures in Section 501-05.
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CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
TECHNICAL INSTRUCTIONS
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 23B56
CERTAIN 2020-2023 MODEL YEAR ESCAPE VEHICLES — INSPECT FRONT
DOOR CHECK-ARM REINFORCEMENT SPOT WELDS
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the
repairing technician is not certified in STST Competency 10 FSA. See Electronic
Field Communication (EFC) 14251 for more details.
NOTE: If you do not have the special tools referenced in the Workshop Manual (WSM) to perform
the FSA repair, please contact 1-800 ROTUNDA and choose option 3 to place an order.
NOTE: This procedure assumes that the front door check arm welds have separated from the door
inner and photos have been sent to the Special Service Support Center (SSSC) with
approval to replace the front door assembly.
NOTE: Left-hand side shown, right-hand side similar.
1. Paint the jambs and the interior side of the new front door assembly.
2. Depower the Supplemental Restraint System (SRS). Follow the Workshop Manual (WSM) procedures
in Section 501-20B.
3. Remove the exterior front door handle reinforcement. Follow the WSM procedures in Section 501-14.
4. Remove the front door upper moulding. Follow the WSM procedures in Section 501-08.
5. Remove the front door glass top run. Follow the WSM procedures in Section 501-11.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
TECHNICAL INSTRUCTIONS
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 23B56
6. Remove the front door mounted weatherstrip. See Figure 1.
NOTE: Transfer any clips back into the weatherstrip that may have stayed attached in the door.
FRONT DOOR
MOUNTED
WEATHERSTRIP
22246F
FIGURE 1
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CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
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TECHNICAL INSTRUCTIONS
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 23B56
7. Remove the front door check arm. Follow the WSM procedures in Section 501-03.
NOTE: In the next Step, pay close attention to the orientation of the wiring harness and retaining clips
for installation purposes.
8. Remove the main door wiring harness from the door assembly.
- Release the wiring harness retaining clips from the interior of the door. See Figure 2.
- Disconnect the three (3) door to body electrical connectors. See Figure 3.
- Remove the front door wiring harness.
22246H
FIGURE 2
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FIGURE 3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
22246G
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TECHNICAL INSTRUCTIONS
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 23B56
9. Remove the front door assembly and position on a work bench. Follow the WSM procedures in
Section 501-03.
10. Remove the upper and lower front door mounted hinges. See Figure 4.
22246I
FIGURE 4
11. Remove the front door moulding. Follow the WSM procedures in Section 501-08.
12. Remove the rear door moulding. Follow the WSM procedures in Section 501-08.
13. Remove the front fender moulding. Follow the WSM procedures in Section 501-08.
14. Once the new door assembly has completely dried, install both front door hinges. See Figure 4.
• Torque to: 35 ft lbs (47 Nm).
15. Install the new front door assembly to the vehicle. Follow the WSM procedures in Section 501-03.
16. Install the door wiring harness and attach all clips in their original locations. Reverse Step 8 and see
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the corresponding Figures.
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17. Install the front door latch and reinforcement only at this time. Reverse removal Steps 4-7, in the
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WSM procedures in Section 501-14 - Front Door Latch.
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18. Install the front door glass top run. Follow the WSM procedures in Section 501-11.
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19. Install the screw for the exterior front door handle reinforcement. Follow WSM procedures in
Section 501-14.
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20. Install the door lock cylinder. Follow WSM procedures in Section 501-14.
21. Install the front door weatherstrip.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
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TECHNICAL INSTRUCTIONS
PAGE 5 OF 5
CUSTOMER SATISFACTION PROGRAM 23B56
22. Install the front door check arm. Follow the WSM procedures in Section 501-03.
23. Install the front door upper moulding. Follow the WSM procedures in Section 501-08.
24. Install the front door window glass. Follow the WSM procedures in Section 501-11.
25. Perform a front door alignment. Follow the WSM procedures in Section 501-03.
26. Paint the new front door outer skin and blend-in the front fender and rear door.
27. Once all painted areas are completely dry, continue with the installation of the exterior front door
handle reinforcement. Follow the WSM procedures in Section 501-14.
NOTE: Transfer any access hole covers to the new door as the components are installed.
28. Install the front fender moulding. Follow the WSM procedures in Section 501-08.
29. Install the rear door moulding. Follow the WSM procedures in Section 501-08.
30. Install the front door moulding. Follow the WSM procedures in Section 501-08.
31. Repower the Supplemental Restraint System (SRS). Follow the WSM procedures in Section 501-20B.
32. Perform the power door window initialization. Follow the WSM procedures in Section 501-11.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
Mobile Service Repair Assessment
Page 1
Customer Satisfaction Program 23B56
Certain 2020 - 2023 Model Year Escape Vehicles
Inspect Front Door Check-Arm Reinforcement Spot Welds
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
© Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Page 2
Customer Satisfaction Program 23B56
Certain 2020 - 2023 Model Year Escape Vehicles
Inspect Front Door Check-Arm Reinforcement Spot Welds
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
© Copyright 2024 Ford Motor Company
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TSB/Document ID: 23B56
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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