Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

May 15, 2024
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Optional Product Improvement Program 21G01 – Supplement #4
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford CoPilot360™ Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit)
BlueCruise Module Programming

REF:

Optional Product Improvement Program 21G01 – Supplement #3
Dated May 22, 2023
TSB: 22-2404 - Unable to Update Modules with USB - Module Recovery
TSB: 23-2040 - Driver Assistance Feature Concerns and/or IPMA DTCs
TSB: 22-2121 - Pro Trailer Backup Assist™ - System Is Not Available Message

New! REASON FOR THIS SUPPLEMENT
• Program Terms: This program has been extended until December 31, 2024.
• Service Action: Updates regarding Technical Information and Pick-Up and Delivery (PDL)
• Claims Preparation and Submission:
o STST Competency 10 certification requirement for Technicians in the US market
o PDL clarifications
• Technical Information: Updates, corrections, and steps added and removed
New! PROGRAM TERMS
This program has been extended until December 31, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

F-150

2021

Mustang
Mach-E

2021

Assembly Plant

Build Dates

Dearborn

January 13, 2020 through July 22, 2021

Kansas City

May 27, 2020 through October 7, 2021

Cuautitlan

February 24, 2020 through July 7, 2021

US population of affected vehicles: 46,126. Affected vehicles are identified in OASIS.

 Copyright 2024 Ford Motor Company

REASON FOR THIS COMMUNICATION
To inform you that Ford Motor Company is notifying vehicle owners of an optional product
improvement program on the affected vehicles. This communication will help you answer customer
questions. Customers of early-launch 2021 F-150 or 2021 Mustang Mach-E with Ford Co-Pilot360™
Active 2.0 Prep Package (includes BlueCruise Prep Kit 43C/50G) will receive:
• Ford Software Updates that have the ability to deliver the BlueCruise hands-free driver assist
feature over-the-air (OTA), which began deployment to customer vehicles in the first quarter of
2022. Software updates delivered OTA could take several weeks or more before all software is
delivered, and the feature is fully functional. The updates also will include some new features
while accelerating the pace of future features and enhancements.
• Or, the option of complimentary dealer installation of the BlueCruise hands-free driver assist
feature software (Dealer software installation takes 2 to 8+ hours).
• One (1) year of complimentary BlueCruise service once the hands-free driver assist feature is
fully installed on the vehicle.
NOTE: Program 21G01 does not include those vehicles equipped with full BlueCruise functionality
produced after the dates in the Affected Vehicle table above (approximately 35,000 Job 2 and 22MY
vehicles as of January 2022).
REASON FOR THIS OPTIONAL PRODUCT IMPROVEMENT PROGRAM
The Active Drive Assist (BlueCruise) hands-free software was not yet available on early-launch
vehicles that included the Prep Kit. The Ford Co-Pilot360™ Active 2.0 Prep Package was created to
ensure early customers have access to the BlueCruise feature when software is available. F-150
(43C) / Mustang Mach-E (50G) vehicles equipped with the Ford Co-Pilot360™ Active 2.0 Prep
Package contain hardware through the Active Drive Assist (BlueCruise) Prep Kit that will enable the
activation of the full BlueCruise hands-free feature once the software is installed on the vehicle.
New! SERVICE ACTION
Upon customer request, dealers are to install the BlueCruise hands-free driver assist feature software
on all necessary modules using the latest version of the Ford Diagnosis and Repair System (FDRS).
This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTES Regarding details for Supplement #4: See Technical Instructions.
• SYNC software version/revision number update
• New corrections and clarifications
• BlueCruise subscription will be converted to a part number
• Added steps/notes including if BlueCruise hands free is still not functional at drive test
NOTES Regarding details for Supplement #3: See Technical Instructions.
• Verifying SYNC software level may save hours of time
• New Applications to run in sequence per Technical Information:
o GWM - Read the Gateway Module A (GWM) Configuration Data
o APIM - SYNC - Module [APIM] Software Update
o Multi-Module - Enable Blue Cruise Prep Kit
• Other Supplement #3 updates:
o Several steps have been removed keeping the overall labor time the same
o The order of several steps has changed
o Instrument Panel Cluster (IPC) step has new requirements
o Ten (10) ignition cycles are now required

 Copyright 2024 Ford Motor Company

New! SERVICE ACTION (continued)
Pick-Up and Delivery - For Remote Experience Participating Dealers ONLY: To assist vehicle
owners to have this repair completed dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs (rentals are
authorized – see Rental Vehicles)
• Re-deliver the owner’s vehicle after repairs have been completed.
• Refer to the Rental and Claiming sections for further details.
NOTE: Prior to the customer leaving their vehicle at the dealership, please ensure the customer
has enabled FordPass Connected Services on their vehicle using their FordPass application.
BlueCruise will not work unless FordPass is enabled.
Activate FordPass Connect
1. Download FordPass from the App Store® or Google Play™
2. Log in with your Ford account or create an account if you don’t already have one
3. Press the + sign to add your vehicle to FordPass
4. Scan or type in your VIN and select “Activate Vehicle”
5. Start your vehicle and select “Yes” to enable FordPass Connected Services on the dashboard
SYNC® 4A touchscreen to complete activation
NOTE: BlueCruise works with multiple modules. The actual service action is dependent upon vehicle
status with the Ford Software Update/OTA software updates.
Testing BlueCruise to confirm function: A 0.5 Hour labor allowance is given to test drive
BlueCruise Hands-Off functionality in a Blue Zone.
• Determine the nearest hands-free Blue Zone roadway entry ramp locations near your
Dealership.
• See Blue Zone Information (attachment)- GPS Coordinates can be used with online
mapping to provide directions from dealer. Ranked per closest entry point.
• Online detail can be found at: https://www.ford.com/technology/bluecruise/
o See Blue Zone Information for more instruction.
If test drive can be completed within the allocated Labor Time of 0.5 hours, perform test
drive. NOTE: BlueCruise Test drive over 0.5 hours is optional.
• The Hands-On function can still be tested on any open highway with clearly defined lane
markings with a vehicle speed above 40 mph (64kmh).
• Some dealers may not have a Blue Zone within a reasonable distance but can still test the
Hands-On function as noted above.
OVER-THE-AIR (OTA) UPDATES (FORD SOFTWARE UPDATE):
To help customers receive their BlueCruise software updates as quickly as possible with the Ford
Software Update/OTA, please encourage customers to connect their vehicle to Wi-Fi and have them
set a schedule for their software updates in their vehicle. While many Ford Software Updates will be
delivered in one step, there will be multiple updates that help enable BlueCruise. Most BlueCruise
updates will happen in the background while customers are driving, so feature activation timing will
vary based on driving patterns. There will be several updates that require the vehicle to be parked and
turned off and include an “Update Now” option for quicker updates than pre-scheduled times that
customers may have set. For more information on Ford Software Updates/OTA Software Updates,
please visit: https://www.ford.com/support/category/sync-and-technology/software-updates/
• Before scheduling service for an OTA-capable vehicle, please verify through PTS that the
Field Service Action (FSA) is still open (OASIS) and that the vehicle has not already received
the OTA update.
•

 Copyright 2024 Ford Motor Company

OVER-THE-AIR (OTA) UPDATES (FORD SOFTWARE UPDATE): (continued)
• Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the OASIS
results page on PTS. (Note: If the OTA update was recently downloaded onto the vehicle the
FSA may still show as open)
• If the FSA is still open in the Outstanding Field Service Actions section, proceed to the tab
titled “Connected Vehicle”. In the “Over The Air Update 60 Day History”, you can determine if
an OTA update occurred on the affected module by viewing the “Completion Status”, which
should show “Campaign Successful”. The “Release Notes” will also indicate that the campaign
was successfully downloaded onto the vehicle. (Note: the FSA may still show as open in the
Outstanding Field Service Actions section of PTS even though the OTA update was
successfully downloaded onto the vehicle. This FSA will eventually be removed from the
Outstanding Field Service Actions screen of PTS.)
FORD BLUECRUISE FEATURE DESCRIPTION
BlueCruise hands-free highway driving allows drivers to operate their vehicle hands-free while a
driver-facing camera monitors that their eyes remain on the road. This technology is available on
certain sections of prequalified, divided highways referred to as “Hands-Free Blue Zones.” This
feature grants an additional level of comfort during long drives and is designed to reduce stress while
driving with the driver’s eyes on the road.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of May 23, 2022. Revised owner letters for non-updated vehicles
were mailed the week of June 5, 2023.
Owners will be given the option of installing the software update themselves, or they can have their
dealer perform the service for them. Customers will be encouraged to ensure their vehicle is
configured to receive updates via OTA.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Blue Zone Information
• Ford Software Updates / OTA Help Guide – F-150
• Ford Software Updates / OTA Help Guide – Mach-E
• Mobile Service Repair Assessment
• Vehicle Pick-Up & Delivery Record
• Owner Notification Letter – Updated (2023)
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 3
Optional Product Improvement Program 21G01 – Supplement #4
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Not Mobile Service Capable due to labor time.
OASIS ACTIVATION
OASIS was activated on March 31, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Owners will be encouraged to ensure their vehicle is configured to receive updates via OTA or
they can have their dealer perform the service for them.
• Upon customer request, correct other affected vehicles identified in OASIS which are brought
to your dealership.
• Dealers are to prioritize software installation in customer vehicles over software installation in
new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded /salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
• Ford Motor Company had offered a refund for owner-paid software installations covered by
this program if the software was installed before the date of the Updated Owner Notification
Letter. This refund offer expired November 30, 2023.
• Refunds will only be provided for the cost associated with programming BlueCruise hands-free
driver assist feature software.
RENTAL VEHICLES
Dealers are pre-approved for up to 1 day for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day the vehicle is at
the dealership for the upgrade. Prior approval for more than 1 rental day is required from the SSSC
via the SSSC Web Contact Site.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 3
Optional Product Improvement Program 21G01 – Supplement #4
New! PICK-UP AND DELIVERY - Participating Dealers
Dealers participating in the Remote Experience Program only:
• Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery (PDL) Offset
section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
• Legacy Program – funding only available for Remote Experience eligible dealers.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 The FSA number (21G01) is the sub code
 Customer Concern Code (CCC): A29 – Adaptive Cruise Speed Control
 Condition Code (CC): 42 – Does Not Operate Properly
 Causal Part Number: 14G647 - ADAS ECU; Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 3 of 3
Optional Product Improvement Program 21G01 – Supplement #4
New! CLAIMS PREPARATION AND SUBMISSION (continued)
• Refunds: Submit refunds on a separate repair line.
- Program Code: 21G01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Legacy Program – funding only available for Remote Experience eligible
dealers.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 1
Optional Product Improvement Program 21G01 – Supplement #4
LABOR ALLOWANCES
Description
Reprogram up to eight (8) vehicle modules to enable
BlueCruise with FDRS per Technical Information.
NOTE: Vehicle program time (majority is hands off) will vary
from actual labor time. If actual Technician time is above
stated labor time, please provide documentation to SSSC
(e.g. - list of modules reprogramed and number of times to
reprogram each module or clock times etc.).
If APIM or TCU module fails to update, and TSB 22-2404 is
utilized.
If IPC module fails to update over USB, follow FDRS
prompts and flash via DLC. Reprogram time takes
approximately 5 hours. No tech interaction is needed once
programming has started.
Allowance to test drive BlueCruise in a Hands-Free Blue
Zone - prequalified, divided highway – refer to Attachment IV
– Blue Zone Information.

Labor Operation

Labor Time

MT21G01B

Up To
8 Hours

MT21G01C

Up To
1 Hour

MT21G01D

Up To
3 Hours

21G01E

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this software installation.

 Copyright 2024 Ford Motor Company

Mobile Service Repair Assessment
Page 1 of 2
Optional Product Improvement Program 21G01
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.

•
•
•
•

– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 Copyright 2024 Ford Motor Company

Mobile Service Repair Assessment
Page 2 of 2
Optional Product Improvement Program 21G01
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

 Copyright 2024 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 14
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

CERTAIN 2021 MODEL YEAR F-150 AND MUSTANG MACH-E VEHICLES
WITH FORD CO-PILOT360™ ACTIVE 2.0 PREP PACKAGE (INCLUDES FORD
BLUECRUISE PREP KIT) - BLUECRUISE MODULE PROGRAMING
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the
repairing technician is not certified in STST Competency 10 FSA. See Electronic

Field Communication (EFC) 14251 for more details.
IMPORTANT: ERROR PREVENTION - Follow all steps exactly as written for successful
programing. It is suggested to print this instruction in COLOR.

SERVICE PROCEDURE
Module Programming
1. From the vehicle settings menu disable the 30 minute max idle option.
• For F-150 vehicles, from the center display screen press the vehicle Settings button and turn
OFF the 30 min Max Idle setting. See Figure 1.

21694E

FIGURE 1

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

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TECHNICAL INSTRUCTIONS
PAGE 2 OF 14
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

• For Mach-E vehicles, from the center display screen press the vehicle icon in the upper left
corner > select the Vehicle setting tab > and turn OFF the Vehicle Power Down Timer.
See Figure 2.

21694F

FIGURE 2
2. Check the vehicle’s State Of Charge Parameter Identification Data (PID) by performing the following:
• Launch the Ford Diagnostic and Repair System (FDRS) and navigate to toolbox tab > datalogger
> BCM and select BATT_SOC PID.
• Confirm that the BATT_SOC PID reads over 50%. If the PID is less than 50%, fully recharge the
vehicle's 12-volt battery using the appropriate Rotunda battery tester and charger.
• Remove the charger from the vehicle and using FDRS, navigate to toolbox tab > BCM > Reset
Battery.
• Monitor Sensor Learned Values application. Perform the Battery Monitoring System (BMS) reset.
• Connect the Rotunda battery tester and charger and set it to maintain 12.6 to 13.6 volts. Monitor
the voltage real time using the indicator at the bottom right corner of FDRS to confirm that it is
within this range.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.
STUD FOR
MISSING NUT
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
STUD FOR
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
MISSING
NUT
vehicle.
STUD
FOR
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make
sure

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NUT
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
PLACE COPY HERE
NOTE: VCM 3 is recommended for improved data download time.

PLACE COPY HERE

3. Log into Ford Diagnostic and Repair System (FDRS). Confirm FDRS is updated to the latest version.
PLACE COPY HERE

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

TECHNICAL INSTRUCTIONS
PAGE 3 OF 14
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

NOTE: A 32GB or larger USB flash drive is required for APIM, TCU, Cluster, and GWM software
updates. Make sure the USB flash drive being used is formatted correctly. To see the available
drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on
the USB flash drive and select Properties. If File System under the General tab is not exFAT,
the drive must be formatted.
• To format the USB flash drive:

• Right click on the USB flash drive

• Select Format, select exFAT for the File System

• Select Default Allocation Size for the Allocation Unit Size.

• De-selecting Quick Format is not necessary and will result in a lengthier operation.
See Figure 3.

21694D

FIGURE 3
4. Start a new FDRS session.
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
5. Select Toolbox tab.

STUD FOR
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STUD FOR
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STUD FOR
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PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

PLACE COPY HERE
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TECHNICAL INSTRUCTIONS
PAGE 4 OF 14
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

IMPORTANT!: STEPS 6 THROUGH 11 WILL BE USED MULTIPLE TIMES DURING
STEPS 13 THROUGH 23.
6. Select Software Updates tab to see updates available.
7. Select the module from the Module Programming Sequence section below starting at Step 13.
8. When prompted by the FDRS, connect the USB flash drive to the personal computer (PC).
9. When prompted by the FDRS, safely remove/eject the USB flash drive from the PC, turn the
vehicle to Key On Engine Running (KOER), and connect the USB to the media hub to install
the software update. The update starts automatically and may take 10 minutes or longer to
complete.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive software

update.
10. For APIM, TCU, IPC, and GWM USB software updates when center display screen prompts
to restart the vehicle: