Customer Satisfaction Program 23B56
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?

On your vehicle, the front door check-arm reinforcement welds can crack
and may eventually pull away from the door structure.

What is the effect?

This may result in a rattling noise and significantly increased door
opening/closing efforts. It may also interfere with door glass operation and
ability of the check arm to hold the door in the open position.

What will Ford and
your dealer do?

In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to inspect the front door check-arm reinforcement bracket welds.
Your vehicle will receive either a reinforcement kit or a full door replacement.
This service must be performed on all affected vehicles at no charge (parts
and labor) to the vehicle owner under the terms of this program.
This Customer Satisfaction Program will be in effect until May 31, 2027
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

If door replacement is not required, the time needed for this repair is less
than one-half day. However, due to service scheduling requirements, your
dealer may need your vehicle for a longer period of time. In addition, your
vehicle will require an inspection to determine if parts need to be ordered.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 23B56. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
© Copyright 2024 Ford Motor Company

What should you do?
(continued)

vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

Do you need a rental
vehicle?

If your dealer determines that door replacement is required and needs your
vehicle overnight, your dealer is authorized to provide a rental vehicle for
your personal transportation at no charge (except for fuel, insurance, and
tax) while your vehicle is at the dealership for repairs. Please see your
dealer for guidelines and limitations.

Have you previously
paid for this repair?

If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts were used.
If the previously paid repair was performed before the date of this letter, you
may be eligible for a refund. Refunds will only be provided for services
related to front door replacement due to broken check-arm reinforcement
welds. To verify eligibility and expedite reimbursement, give your paid
original receipt to your dealer within 6 months of the date on this letter. To
avoid delays, do not send receipts to Ford Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

© Copyright 2024 Ford Motor Company

Thank you for your attention to this important matter.
Ford Customer Service Division

© Copyright 2024 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

CERTAIN 2020-2023 MODEL YEAR ESCAPE VEHICLES — INSPECT FRONT
DOOR CHECK-ARM REINFORCEMENT SPOT WELDS
SERVICE INSPECTION PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the
repairing technician is not certified in STST Competency 10 FSA. See Electronic

Field Communication (EFC) 14251 for more details.
NOTE: This inspection procedure must be performed on both front doors.
1. Check OASIS warranty history. Has this vehicle had a front door replacement after 18-Nov-2023?
Yes - This is the latest part number door and requires no further action or installation of a
reinforcement kit. Continue to Step 2.
No - Continue on to Step 2.
NOTE: This inspection procedure must be performed on both front doors, unless a front door(s) was
replaced after 18-Nov-2023.
2. On both sides, open the front door and detach the two (2) closest push pins from the front door
mounted weatherstrip as shown in Figure 1.
NOTE: Left Hand (LH) side shown, Right Hand side similar.

FRONT DOOR CHECK
ARM COVER

22246K

FIGURE 1

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

TECHNICAL INSTRUCTIONS
PAGE 2 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

3. During the following inspection you will need to determine if the front door check arm bracket spot
welds are cracked or separated from the door inner on both front doors. Locate the 3 spot welds under
the door mounted weatherstrip as shown in Figure 2.
NOTE: Front door and front door mounted weatherstrip removed for clarity.

FRONT DOOR CHECK
ARM SPOT WELD LOCATIONS

22246BB

FIGURE 2
4. Inspect the spot welds on each door. Figures 3 and 4 show examples of the various damaged spot
welds.

• Upon inspection of the door check arm spot welds on each door, pick the appropriate repair
based on the inspection. One (1) of the two (2) repairs must be performed on each front door.
Replacement of the Front Door Assembly is Required if:
- Any weld has a crack more than 10 mm (0.39 inches) in length. See the Front Door
Replacement Procedure attachment.

AND/OR
- Three (3) or more spot welds have completely separated from the door inner. See the Front
Door Replacement Procedure attachment.
STUD FOR
MISSING NUT
Installation of the Service Kit - Rivet Plate Installation is Required if:

STUD FOR
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- Two (2) or less spot welds have completely separated from the door inner and each crack is
less than 10 mm (0.39 inches) in length. If welds are cracked but not separated from the
STUD FOR
door inner, it is acceptable to have two (2) or more cracked welds and proceed with the
MISSING NUT
rivet plate installation. See the Service Repair Procedure on Page 4.

OR
PLACE COPY HERE
- All welds are intact. See the Service Repair Procedure on Page 4.
PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 3 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

EXAMPLE WHEN DOOR REPLACEMENT IS NECESSARY

THIS SPOT WELD CRACK
EXCEEDS 10MM IN LENGTH

EXAMPLE OF ALL 3
SPOT WELDS SEPARATED
FROM DOOR INNER
REINFORCEMENT

22246CC

FIGURE 3
EXAMPLE WHEN DOOR REPLACEMENT IS NOT NECESSARY

STUD FOR
1 SPOT WELD FULLY
MISSING NUT
SEPARATED FROM DOOR INNER
REINFORCEMENT STUD FOR
MISSING NUT

2 CRACKED SPOT WELDS

STUD FOR
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PLACE COPY HERE
22246DD
PLACE
COPY HERE

FIGURE 4
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 4 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

SERVICE REPAIR PROCEDURE
NOTE: This procedure can be performed on the right-hand and/or left-hand side front door(s).
Left front door shown right front door similar.
1. Using a non-permanent marking tool, such as a wax pen, chalk, pencil etc, draw a line on the door
sheet metal, marking the edge of the door panel for later reference. See Figure 5.

DRAW LINE ON
SHEET METAL

22246L

FIGURE 5
2. Remove the front door trim panel. Follow the Workshop Manual (WSM) procedures in Section 501-05.
3. Using a door lift, remove the front door assembly. Follow the WSM procedures in Section 501-03.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 5 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

4. Carefully release the door mounted weatherstrip retainers from the seal and position the weatherstrip
to the side as shown in Figure 6.

22246M

FIGURE 6
5. Remove and discard the two (2) retainers closest to the door check arm cover as shown in Figure 7.

REMOVE AND DISCARD

STUD FOR
MISSING NUT
STUD FOR
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STUD22246N
FOR
MISSING NUT

FIGURE 7
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 6 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

6. If equipped, remove the front door check arm cover. See Figure 8.

x4

22246O
E314365

FIGURE 8

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

TECHNICAL INSTRUCTIONS
PAGE 7 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

7. Refer to the separate template attachments, print and cut-out the dotted line portions on the paper
template as shown in Figure 9.
NOTE: Printing Directions: Print on 8.5" x 11" paper in portrait orientation, Custom Scale at 100%.

a. Cut out the door check arm opening.
b. Cut out the larger perforated circle.
c. Cut out upper larger perforated square.
d. Cut out lower smaller perforated square.
e. Cut out both perforated circles.
f . Cut out the upper and lower corner pieces.

NOTE: The Figure below only shows the areas in which to cut-out of the template. Do not print
this Figure, refer to the separate template attachments.

b

c
f

d

a

e

f

22246P

FIGURE 9

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

STUD FOR
MISSING NUT

TECHNICAL INSTRUCTIONS
PAGE 8 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

8. Install the template over the door check strap. Use the contours drawn on the template and the three
(3) circles that were cut out to align the template in place, then tape the template down. See Figure 10.
NOTE: Make sure the template does not move while taping it to the sheet metal before continuing to the
next Step.

22246Q

FIGURE 10

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 9 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

9. On the two curved lines, pointed to in Figure 11, inspect by slightly lifting the template to check for any
welds or weld separation lines near the curved line. Make a mark on the curved line where it is at least
10 mm (0.39 inch) away from a spot weld or a weld separation line. See Figure 11.
SPOT WELD

MAKE A MARK ON THE CURVED LINE
AND 10 MM (0.39 IN.) FROM A SPOT WELD
OR WELD SEPARATION LINE

22246R

FIGURE 11

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 10 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

10. Using a 5 mm (13/64 in.) drill bit, center punch and drill out the previously mark locations.
See Figure 12.
NOTE: Using a sharp, spring loaded center punch will help prevent the drill bit from slipping from the
designated hole location.
DRILLED HOLES ON THE CURVED LINE
AND 10 MM (0.39 IN.) FROM A WELD
OR SEPARATION LINE

22246S

FIGURE 12

STUD FOR
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STUD FOR
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STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 11 OF 17
CUSTOMER SATISFACTION PROGRAM 23B56

11. Find the line inside each square, from Figure 5, that was drawn on the sheet metal before removing
the door panel. Make a mark on the door latch side of the line, making sure it is at least
10 mm (0.39 inch) away from a spot weld or a weld separation lines. Using a 5mm drill bit, center
punch and drill out both marked locations as shown in Figure 13.

TOWARDS
DOOR LATCH
22246T

FIGURE 13