• Turn the vehicle OFF.
• Wait ten (10) minutes.
• Turn the vehicle to KOER.

11. Leave the USB drive inserted into the vehicle, until the vehicles center display screen states
programming successful.
NOTE: It may take up to 5 minutes before center display screen displays a "Programing
Successful" pop up. After 5 minutes if “Successful” pop up is not shown on center display

screen, remove the USB and select YES on the FDRS “Was the USB Update Successful”

prompt (FDRS verifies if the module software update was successfully installed on the

module).
NOTE: See Steps 6-11 while performing steps 13-23.

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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

MODULE PROGRAMMING SEQUENCE
IMPORTANT NOTE: Modules need to be programmed in EXACTLY the order as listed below (some
are repeated) unless there is no update available. Module updates will vary per
vehicle based on Ford Software / over-the-air (OTA) updates previously completed.
Some modules may already be at the latest level.
12. Check SYNC Software Version and Product Revision numbers using the SYNC Display; OTA updates
may have taken place. Go to SYNC and selecting General, then Settings, then About SYNC. See
Figure 4.
NOTE: The following is intended to save time if software is already up to a specific version/revision
number.
• If the SYNC 4 Software Version is:

• Below / less than 21146_Product Revison: 145, proceed to Step 13.
• 21146_Product Revision: 145, proceed to Step 16.

• 21174_Product Revision: 168, proceed to Step 16.

• 22087_Product Revision: 415, proceed to Step 19.

• 22177_Product Revision: 473, proceed to Step 21.

• Above / higher than 22177_Product Revison: 473, proceed to Step 21.
NOTE: Mach-E shown, F-150 similar..

21649N

FIGURE 4
13. Select GWM - Gateway Module (GWM) – software update.
• See Steps 6-11.
• Run application.
• If no more software updates are available, run Programmable Module Installation (PMI),
then move to the next module in the sequence.
• Select NO for pop-up question: is original module installed?

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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

NOTE: If FSA 22B08 is open for this vehicle, perform that field action before proceeding.
14. Select TCU - Telematics Control Unit (TCU) - software update.
• See Steps 6-11.
• Run application.
• If error message is shown on center display screen or there is no activity after 10 minutes:

• See TSB 22-2404 - Module Recovery.

• Retry TCU software update with same USB drive.
• If no more software updates are available, move to the next module in the sequence.
15. Select APIM - Accessory Protocol Interface Module (APIM/SYNC) - software update.
• See Steps 6-11.
• Run application.
• Follow General Service Bulletin (GSB) 21-7088 - SYNC Programming, USB flash drive method.
• If error message is shown on center display screen or there is no activity after 10 minutes:

• See TSB 22-2404 - Module Recovery.

• Retry APIM software update with same USB drive.
• If no more software updates are available, move to the next module in the sequence.
NOTE: Several modules require updates to be made in phases. Follow all steps exactly as written.
16. Select GWM - Read the Gateway Module A (GWM) Configuration Data application.
• Run application.
17. Select GWM - Gateway Module (GWM) - software update.
• See Steps 6-11.
• Run application.
• If no more software updates are available, move to the next module in the sequence.
18. Select APIM - Accessory Protocol Interface Module (APIM)/TCU - Telematics Control Unit
(TCU) - software update.
• See Steps 6-11.
• Run application.
• If no update is available, move to the next module in the sequence.
19. Select GWM - Gateway Module (GWM) - software update.
• See Steps 6-11.
• Run application.
• If no update is available, move to the next module in the sequence.
20. Select APIM - SYNC - Module [APIM] Software Update.
• See Steps 6-11.
• Run application.
• If no update is available, move to the next module in the sequence.

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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

21. Mach-E vehicles ONLY - Not required for F-150:
• Select Toolbox tab.
• From the list on the LH side of the screen, select the PCM.
• From the list on the RH side of the screen, select PCM - Powertrain Control Module (PCM)
Software Update.

• This will be a coordinated update of multiple modules
• Click RUN. Follow all on-screen instructions carefully.
• If no more software updates are available, move to the next module in the sequence.
22. Select IPC from the Toolbox menu:
Is the Instrument Panel Cluster (IPC) - software update application available?
• YES - Proceed to Step A.
• NO - Proceed to Step 23.
Step A: See Steps 6-11. Run application. Proceed to step B.
Step B: Did the IPC application complete successfully?
• YES - Proceed to Step 23.
• NO - If IPC module fails to update over USB, FDRS will ask "Did the update install
successfully?”, select NO. Proceed to step C.
Step C: Follow FDRS prompts and select: Try CAN programming process.
• This takes approximately 5 hours using VCM3 (program time is significantly longer with VCM2).
• No tech interaction is needed once programming has started.
• Once programing has completed, proceed to Step 23.
23. Select IPMA – Image Processing Module A (IPMA) - software update.
• See Steps 6-11.
• Run application
• This will be a coordinated update of four modules.
• Select OK if conditions are met to continue to next module including; Camera Module Rear
(CMR),then Cruise Control Module (CCM) module, and then the Power Steering Control Module
(PSCM).
• Preform TSB's 22-2121 and 23-2040 if they apply.
• If no more software updates are available, move to the next module in the sequence.
24. Select APIM - Enable BlueCruise Prep Kit.
• Download and run Application.
• Did Applicaiton PASS?

• NO - proceed to step 25, and then return to this step once additional module updates
are completed.

• YES - proceed to step 27.
NOTE: This Application must PASS for BlueCruise to be successful.

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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

25. Check for updates and run the application(s) if available on the following modules (even if there were
updates- previously done.)
• (ABS) Anti-Lock Brake System
• (APIM) Accessory Protocol Interface Module
• (BCM) Body Control Module
• (BECM) Battery Energy Control Module (if equipped)
• (CCM) Cruise Control Module
• [CMR] Driver Status Monitor Camera Module
• (GWM) Gateway Module A
• (IPC) Instrument Panel Cluster
• (IPMA) Image Processing Module A
• (PCM) Powertrain Control Module
• (PSCM) Power Steering Control Module
• (SCCM) Steering Column Control Module
• (SOBDM) Secondary On-Board Diagnostic Control Module A (if equipped)
• (SOBDMC) Secondary On-Board Diagnostic Control Module C (if equipped)
• (TCU) Telematics Control Unit
26. Return to Step 25, and continue to re-check all modules in the list above until no further updates are
available (this step may need to be done multiple times).
27. Park outside for at least 15 minutes for a cell tower signal.
NOTE: This may take longer for weak tower signals.
28. Perform ten (10) ignition cycles (off/on) to update the BlueCruise map subscription expiration date
(now shown as a part number).

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TECHNICAL INSTRUCTIONS
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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

29. Confirm BlueCruise Map Version shows a part number instead of a date:
Go to SYNC and select General, then Settings, then About SYNC.
• Part numbers will vary by subscription.
• See Figure 5A below for Mach-E, F-150 similar.
• If there is a map expiration still showing a date, the GWM BlueCruise maps have not been fully
updated, return to Step 27. See Figure 5B.

21694AA

FIGURE 5A
CORRECT
VERSION

INCORRECT
VERSION

****

***

21694AC

FIGURE 5B

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30. Mach-E vehicles ONLY - Not required for F-150:
STUD FOR
• Select Toolbox tab in FDRS.
MISSING NUT
• Select APIM – Reset the SYNC module [APIM] / Download and Run.
• Select APIM – Reset the SYNC module [APIM] / Run.
STUD FOR

• This is two (2) hardware resets for SYNC (otherwise hands-free option will not
be NUT
MISSING
visible).
PLACE COPY HERE
31. F-150 vehicles ONLY - Not required for Mach-E:
• Select Toolbox tab in FDRS.
• Select APIM – Reset the SYNC module [APIM] / Download and Run.

• This is a hardware reset for SYNC (otherwise hands-free option will not bePLACE
visible).
COPY HERE
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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures.
NOTE: There are both Hands-ON and Hands-FREE driving assist modes. Both functions are enabled by
turning on “Lane Centering Assist with Hands-Free.”
32. "Turn ON": Adaptive Cruise Control, Lane Centering with Hands-Free, and Activation Prompts.
See Figure 6.
• Touch Settings on vehicle's center display screen
• Tap Driver Assistance.
• Select Cruise Control.
• Press Lane Centering with Hands-Free - Only available if programing successful.
• Touch Activation Prompts.
NOTE: If BlueCruise indicators (Lane Centering Assist with Hands-Free as shown in Fig.6) is still
unavailable:
- Return to step 25.
F-150

MACH-E

21694G

FIGURE 6

33. Once programming has been completed, remove and disconnect the FDRS scan tool or diagnostic
components. Then disconnect the battery charger from the 12V battery.
34. A vehicle test drive is recommended to confirm the BlueCruise installation is complete.
.

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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

35. Determine the nearest hands-free Blue Zone roadway entry ramp locations near your Dealership.

• See attachment IV - which now includes a route finding map link as an option.

• GPS Coordinates can be used with online mapping to provide directions from dealer.
Ranked per closest entry point.

• Some dealers may not have a Blue Zone within a reasonable distance but can still test
the Hands-On function.

• The Hands-On function can still be tested on any open highway with clearly
defined lane markings with a vehicle speed above 40 mph (64kmh).
• If test drive can be completed within the allocated Labor Time of 0.5 Hours, perform test drive.
NOTE: If “Intelligent Cruise Control” is shown under the Cruise Control menu – The BlueCruise
programing is NOT complete. Return to Step 12. See Figure 7.
NOTE: F-150 shown, Mach-E similar.

NOT COMPLETE

21694H

FIGURE 7

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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

36. Use the steering wheel button to turn ON Lane Keep Assist. See Figure 8.
MACH-E

F-150

21694J

FIGURE 8
37.To verify “Hands-ON” or "Hands-OFF" drive assist, press the cruise control steering wheel button to
activate when the following conditions are satisfied. See Figure 9.
• Settings from previous steps are verified.
• All vehicle cameras are clean.
• Drive above 40 mph (64.37 kph).
• Drive on a road surface with well-marked lane lines.
• The same conditions are needed for Hands-OFF drive assist.
F-150

MACH-E

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21694K

FIGURE 9

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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

38.Optional verification if performing Hands-OFF BlueCruise test drive when the following conditions are
satisfied. See Figure 10.
• All previous parameters and settings are met.
• Driving in confirmed Blue Zone.
• Activate cruise control from the steering wheel button.
• A blue IPC screen and “Hands-Free” icon present indicates full BlueCruise functionality.
NOTE: If BlueCruise Hands-Free is still not operational after the drive test - start over at step 13 to update
all modules in order exactly as written.
NOTE: F-150 shown, Mach-E similar.

21694M

FIGURE 10
NOTE: For customers with FordPass, confirm "BlueCruise is coming soon" notification is NOT active.
If still active - BlueCruise is NOT operational. Return to step 13.
39. From the vehicle settings menu, enable the 30 minute max idle option. See Figures 1 and 2.

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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S4

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to confirm programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps.
• Connect FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic
software.
• Inspect VCM/VCMM and cables for any damage. Make sure scan tool connections are not
interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps,
HVAC system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key-on-engine-off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

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Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Optional Product Improvement Program 21G01

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Pick-Up and/or delivery service
As outlined below for the 21G01 Field Service Action program.

☐ Pick-Up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

Page 1 of 2
Optional Product Improvement Program 21G01
BlueCruise Module Programing
FORD SOFTWARE UPDATES - F-150 SYNC 4
How to Activate FordPass Connect
1. Download FordPass from the App Store® or Google Play™
2. Log in with your Ford account or create an account if you don’t already
have one
3. Press Add My Vehicle
4. Scan or type in your VIN
5. Select Next - Your vehicle should appear on the Home screen.
STEP ONE - GET CONNECTED - Connect your vehicle to Wi-Fi. Choose a network you want to
automatically connect with (whenever you’re in range).
How do I connect to Wi-Fi with SYNC® 4?
Press Settings on your vehicle's SYNC screen.
Select Connectivity.
Press Manage Wi-Fi Networks.
Toggle System Wi-Fi to ON.
Press View Available Networks.
• Your system will display available networks. You can also search for hidden
networks by selecting Add a Network.
6. Select an available Wi-Fi network
7. Enter the network password if prompted.
1.
2.
3.
4.
5.

When you are connected, a Wi-Fi Connectivity icon will show in the top right corner of your SYNC
screen.
After you add a network, your vehicle will automatically connect to it when in range.

 Copyright 2024 Ford Motor Company

Page 2 of 2
Optional Product Improvement Program 21G01
BlueCruise Module Programing
STEP TWO - SET A SCHEDULE - Certain updates require your vehicle to be parked with the ignition
off. You can plan ahead by scheduling these updates to happen overnight or whenever it’s convenient.
Note: Once the install starts, your vehicle cannot be driven for up to a few hours. If certain
preconditions aren’t met, such as the vehicle being turned off, the install process will not initiate and will
retry at your next scheduled day and time.
Scheduling Updates from your SYNC® Screen
1. Press Settings
2. Press System Updates
a. Depending on your vehicle, this could be on the second or third pages of Settings
3. Toggle Automatic Updates to ON
a. If no schedule has been set, select the day(s) and time that work best for you.
b. Your set schedule will be recurring, so every time a non-drivable update becomes
available, it will be installed at your selected day(s) and time unless changed. You’ll be
notified when an update is scheduled to install, with an option to change the schedule.
c. If a schedule has already been set, you can come back at any time to change it.
4. Press Save if available
STEP THREE - DOWNLOAD AND INSTALL - Wi-Fi connected + schedule set = ready for updates.
In-Vehicle Ford Software Update Icons - Inform you about your update once clicked:
There is an update available.
Appears only if Automatic Updates
are turned off.

A previously scheduled update
is about to occur.

An update is available but
needs to be scheduled.

An update is available but
needs your permission to proceed.
An update has completed and is
ready for your review.

An update has failed to
complete.

For More Information:
Ford.com/support
Support > Sync And Technology > Software Updates

 Copyright 2024 Ford Motor Company

Page 1 of 2
Optional Product Improvement Program 21G01
BlueCruise Module Programing
FORD SOFTWARE UPDATES - Mustang Mach-E - SYNC 4A
How to Activate FordPass Connect
1. Download FordPass from the App Store® or Google Play™
2. Log in with your Ford account or create an account if you don’t already
have one
3. Press Add My Vehicle
4. Scan or type in your VIN
5. Select Next - Your vehicle should appear on the Home screen.
STEP ONE - GET CONNECTED - Connect your vehicle to Wi-Fi. Choose a network you want
to automatically connect with (whenever you’re in range).
How do I connect to Wi-Fi with SYNC® 4A?
Tap the Home icon on the SYNC screen.
Press Settings.
Select Connectivity.
Press Manage Wi-Fi Networks.
Toggle System Wi-Fi to ON.
Press View Available Networks. Your system will display available networks. You can
also search for hidden networks by selecting Add a Network.
7. Select an available Wi-Fi network.
8. Enter the network password if prompted.
1.
2.
3.
4.
5.
6.

When you are connected, a Wi-Fi Connectivity icon will show in the top right corner of your
SYNC screen. After you add a network, your vehicle will automatically connect to it when in
range.