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ARA3 – Check Windshield and Rear Window and Replace if Necessary (Recall Campaign)

Change
Overview:

Version

Date

Change

0

04/22/2024

•

First publication

1

05/28/2024

•

Addition of scopes 34 — 58

Model Year:

As of 2020 up to 2025

Model Line:

911 (992)

Concerns:

Windshield and rear window

Cause:

On the affected vehicles, it is possible that the windshield and rear window were not manufactured in accordance with specifications and their bonding to the body is therefore
insufficient.
If this is the case, the lightweight glass pane may partially loosen in addition to water entering the vehicle
interior under certain conditions over the vehicle’s service life, which can be perceived by the customer
as wind noise. In an accident, when the front airbags are activated, we cannot guarantee that the
proportion of correct bonding is sufficient to achieve the full protective effect of the airbags.

Action:

Check the windshield and rear window and replace if necessary.
The most important steps at a glance:

Affected
Vehicles:

•

Check whether the bonding of the windshield and/or rear window have become detached

•

If the bonding is detached, the windshield and/or rear window must be replaced

•

As part of this campaign, the window panes are removedfrom the outside using the cutting
thread

Only vehicles assigned to the campaign (see also PCSS Vehicle Information).

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Installation
Position:

Installation position of windshield

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Installation position of rear window

Required parts
Information
No parts are required for checking the front and rear window pane.

Information
The forecast failure rate is only 10%. The front and/or rear window panes and the associated parts must,
therefore, only be ordered in the event of a fault.
The part numbers of the required parts and materials for the respective vehicle can be seen in the
assigned scope. For an overview of the campaign scopes, see:  Technical Information 'Warranty
processing'.

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Required tools
Information
Procurement campaign tool
In order to be able to review the front and rear windows, a standard luggage scale is required. This is to
be obtained locally.
Only one luggage scale is needed for each affected Porsche Center. Therefore, only one luggage
scalemay be ordered for each affected Porsche Center.
Please read the following information about processing the campaign:

Tools:

•

**The luggage scale must only be invoiced once for the first vehicle during warranty processing
in each Porsche Center. Only the required materials and labor time need to be invoiced in the
campaign claim for the remaining vehicles in the Porsche Center.

•

For warranty processing, the Part No. ARA30000003 designated as “Luggage scales” can be
invoiced as an additional part in the warranty claim. Max. amount $19.48.

•
•
•
•
•

Luggage scale (commercially available)
VAS 861 001A - Window removal set
Suction lifter, e.g. V.A.G 1344 - suction lifter
VAS 6935 - Pole terminal puller
Torque wrench, 6-50 Nm (4.5-37 ftlb), e.g. V.A.G 1331A - torque wrench, 6-50 Nm (4.5-37 ftlb)

Additionally required tools for vehicles with multi-function camera (M-Nr. QK1 / QK3):
•
•
•
•
•
•
•
•
•
•

VAS 6430/3 - Mirror for adjustment device
VAS 6430/1A - Adjustment device with reflector
9730 - 9730 - Socket-wrench insert
9229/1 - 9229/1 - Puller hook
VAS 6918 - Quick-clamping unit
VAS 6830 - Wheel-alignment adapter for wheels with central lock
VAS 6826 - Steering wheel balance
9546 - 9546 - Screwdriver
9560 - 9560 - Press-out tool
VAS 6927 - Tie-wrap pliers

Check windshield and rear window and replace if necessary
Work Procedure: 1

Only for vehicles with roll cage (M-No. 6A9 / 2Y9)
Remove the front seat on the passenger’s side.

 Workshop Manual '720119 Remove and install front seat'
2

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Thoroughly clean windshield and rear window using a commercially available window cleaner.

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Carry out a visual review of the windshield and rear
window.  Surface contamination – not-OK example

Information
Only dirt that cannot be removed using commercially
available window cleaner is considered relevant for the
assessment of the visual inspection.

Surface contamination – not-OK example
Assessment
( )

Action

No surface contamination can be seen
on the windshield and rear window.

Visual review OK.
Continue with Step 4.
Visial review not OK.

(✗)

Surface contamination can be seen on
the windshield and/or rear window.

Replace windshield and/or rear window
Continue with Step 7.
Scope 3 to 33 or 35 to 46

4

Remove cover.

 Workshop Manual '508719 Remove and install cover'
5

Remove air grille.

 Workshop Manual '66561927 Remove and install air grille'
CAUTION
Material damage due to tensile test on windshield and rear window
•

An improper tensile test can cause cracks in the windshield or rear window.



Do not jerk on the suction lifter. The specified tensile force must be built up slowly.



Keep movements of the vehicle, such as by the person helping in the passenger compartment, to a
minimum to prevent fluctuations in the tensile force.

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Information
General information on carrying out the leak test
•

Use a water/dishwashing liquid emulsion for carrying out the leak test.

•

The following fluid mixture makes an ideal water emulsion: 6 drops of commercially available
dishwashing liquid mixed in 1 litre of tap water.

•

Fill water emulsion into a suitable spray bottle.

•

The leak test involves blowing in compressed air. To do this, the compressed air must be set to
max. 8 bar at the pressure reducer for the compressed air supply.

•

A second person is needed in order to carry out the leak test.

Information
You will need a second mechanic to help you carry out this handling step.
6

Check the windshield and rear window.

Check windshield and rear window (shown for windshield)
6.1

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Install the suction lifter to position  Check windshield and rear window (shown for
windshield) -A- on the windshield. Make sure that the suction lifter is positioned as close as
possible to the adhesion of the window.

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6.2

Lift off the sealing lip of the windshield in the area at position  Check windshield and rear
window (shown for windshield) -A-.

6.3

Spray the outside of the windshield in the marked area  Check windshield and rear window
(shown for windshield) with soapy water.

6.4

Using a commercially available luggage scale, carefully build up to 20 kg of tensile force
on the suction lifter and simultaneously apply compressed air to the marked area around
position  Check windshield and rear window (shown for windshield) -A- from the inside by a
helper. Pay attention to blistering in the marked area and the movement of the windshield.
During the tensile test, simultaneously review from the inside with a plastic spatula whether
there is a gap between the washer and the bond.

6.5

Repeat action steps 5.1 to 5.4 for positions  Check windshield and rear window (shown
for windshield) -B to D-.

6.6

Repeat action steps 5.1 to 5.5 for the rear window.
Assessment

Action

No blistering can be seen on the windshield and rear window in the marked
area.

( )

There is no gap between the window
and bond in the marked area on the
windshield and rear window. (Plastic
spatula cannot be inserted)

Check OK.
Continue with Step 8.
Scope 1, 2 or 34

and
The windshield and rear window cannot
be moved by with the suction lifters.
Blistering can be seen on the windshield
and/or rear window in the marked area.
or

(✗)

Review not OK. 1
Continue with Step 7.
Scope 3 to 33 or 35 to 46

The windshield and rear window can be
moved by with the suction lifters.
or
There is a gap between the window
and bond in the marked area on the
windshield and rear window. (Plastic
spatula can be inserted)

1

Perform photo documentation before and after the work and upload the clearly identifiable
pictures to the PCCS quality line with the relevant description of the affected side, e.g. Front
windshieldlinks_VIN_Image

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Information
Please bear in mind here that contrary to the instructions in the Workshop Manual, the windows must be
removed from the outside using the cutting thread during this campaign.
In this case, preparatory and rework in the passenger compartment is avoided.
7

Replace the windshield and/or rear window.

 Workshop Manual '641219 Remove and install windscreen'
 Workshop Manual '648619 Remove and install rear window'
8

Install air grille.

 Workshop Manual '66561927 Remove and install air grille'
9

Install cover.

 Workshop Manual '508719 Remove and install cover'
10 Only for vehicles with roll cage (M-No. 6A9 / 2Y9)
Install the front seat on the passenger’s side.

 Workshop Manual '720119 Remove and install front seat'
11 Enter the campaign in the Warranty and Maintenance logbook.

Warranty processing
Information
The specified labor times were determined specifically for carrying out this campaign and include all
necessary preliminary and subsequent rework. The labor times may differ from the labor times published
in the Labor Operation List in PCSS.

Information
Procedure for retroactively wrapping windows with foil:
In the case of wrapping windows with foil, costs incurred for renewed wrapping in the campaign claim
for recall campaign ARA3 can be invoiced as an external service (sublet) after the affected windows are
replaced. Please attach a copy of the invoice to the campaign claim in “External services”.

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Procedure
for work
carried out
by third-party
providers

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Information
Procedure for work carried out by third-party providers:
When work is carried out by third-party providers, please note that the front and rear windows must be
checked and the preparations and rework must be carried out by the Porsche Centre.
The billable expenses should be calculated using the following table and the original campaign scope.
The fair value thus calculated should be submitted using an application for subsequent reimbursement
with scope 59.
Scope:

Billable labor time (plus the third-party provider’s expenses):

Scope 1

To be carried out internally

Scope 2

To be carried out internally

Scope 3

322 TU

Scope 4

322 TU

Scope 5

322 TU

Scope 6

468 TU

Scope 7

121 TU

Scope 8

121 TU

Scope 9

184 TU

Scope 10

184 TU

Scope 11

296 TU

Scope 12