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Correct Style Grommet for 2012-2019 Sequoia vehicles:
• The correct grommet is made of plastic.
• The correct grommet is equipped with guide triangles, circled in images above.
• The correct grommet is larger and will fit over the retention knobs in the floor carpet.

© 2020 Toyota Motor Sales, USA

FAQ Page 1 of 3

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Incorrect

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Incorrect Style Grommet for 2012-2019 Sequoia vehicles
• The incorrect grommet is made of metal.
• The incorrect grommet is missing guide triangles.
• The incorrect grommet is too small and will not fit over the retention knobs in the floor carpet.

What if I cannot determine what floor mats are in my vehicle?
Any authorized Toyota dealer can inspect your vehicle to determine if it is equipped with the correct carpet floor mats.

Q3:
A3:

How many carpet floor mat sets are covered by this Limited Service Campaign?
There are 344 Toyota Genuine carpet floor mat sets designed for 2008-2011 model year Sequoia vehicles that were
potentially incorrectly installed in the involved 2012-2019 model year Sequoia vehicles. These floor mats may have
been installed by dealers or sold over the counter to an owner of an involved vehicle. The majority of the involved
vehicles will not be equipped with this incorrect Toyota Genuine carpet floor mat set.

Q4:
A4:

What is Toyota going to do?
All known owners of the involved vehicles will be notified by first class mail in March 2020. If an incorrect Toyota
Genuine driver’s floor mat designed for the 2008-2011 model year Sequoia is identified, any authorized Toyota dealer
will install the correct Toyota Genuine carpet floor mat set FREE OF CHARGE.

Q5:
A5:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until March 31, 2023.

Q6:
A6:

How long will the repair take?
The inspection and repair will take approximately thirty minutes. However, depending upon the dealer’s work schedule,
it may be necessary to make the vehicle available for a longer period of time.

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How many vehicle owners will be notified of this Limited Service Campaign?
To ensure notification to all potential owners of 2012-2019 model year Sequoia vehicles that may be equipped with the
incorrect Toyota Genuine carpet floor mat sets designed for 2008-2011 model year Sequoia, approximately 94,500
vehicle owners will be notified of this Limited Service Campaign.

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Q2a:
A2a:

Model Name

Model Year

Production Period

Sequoia

2012-2019

Late August 2011 - Early February 2019

© 2020 Toyota Motor Sales, USA

FAQ Page 2 of 3

Q8:
A8:

Will owners of any other Lexus/Toyota/Scion vehicles be notified?
No, this Limited Service Campaign only affects certain 2012-2019 Sequoias.

Q9:

Toyota identified incorrect carpet floor mats designed for the 2008-2011 model year Sequoia in my vehicle that are
beige or gray color, will the replacement floor mats be the same color?
Unfortunately, the gray and beige floor mats are not available for 2012-2019 model year sequoia. The only color floor
mat set equipped with the proper attachment grommet is black.

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A9:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Q11:
A11:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

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Q10:
A10:

© 2020 Toyota Motor Sales, USA

FAQ Page 3 of 3

TOYOTA

This form is not applicable for TCUV units.
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CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM

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Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available and the remedy has NOT
been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.

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Customer Signature

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Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly
check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle
Identification Number (VIN).
Campaign Code

Model

Model Year

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Customer Information

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VIN

Customer Name

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Customer Email

Customer Address

Home Phone #

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Mobile Phone #

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Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This
information will only be used for campaign communications. If you’d like to update your preferred contact information
in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.

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Dealer Information

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

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Dealer Name/Address

© 2020 Toyota Motor Sales, USA – Version 3c

TOYOTA

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2012– 2019 Model Year Sequoia
Potentially Incorrect Carpet Floor Mats
Limited Service Campaign (Remedy Notice)

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[VIN]
Dear Toyota Customer:

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At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your vehicle.

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You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.

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What is the condition?
There is a possibility that some of the involved 2012-2019 Sequoias received a Toyota Genuine carpet floor mat set that is
designed for different model year Sequoia vehicles (model years 2008-2011). If installed, the driver’s floor mat would not be
secured in the way it was designed due to differences in the attachment grommets.

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What will Toyota do?
For all involved vehicles, any authorized Toyota dealer can inspect the driver’s floor mat and if an incorrect Toyota Genuine
driver’s floor mat designed for the 2008-2011 model year Sequoia is identified in an involved vehicle, any authorized Toyota
dealer will install the correct Toyota Genuine carpet floor mat set FREE OF CHARGE.
What should you do?

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You can inspect the attachment grommets in the driver’s floor mat to determine if your vehicle has the incorrect Toyota
Genuine carpet floor mats designed for model year 2008-2011 Sequoia vehicles. The Inspection Procedure below will
walk you through this process.
If you are not comfortable doing this inspection, any authorized Toyota dealer can perform inspection FREE OF CHARGE
to you.

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Inspection Procedure:
Looking at the Toyota Genuine driver’s floor mat in your vehicle, determine which style of grommet is used on the
driver’s floor mat. Use the steps below as a reference.

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Correct

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Correct Style Grommet for 2012-2019 Sequoia vehicles:
• The correct grommet is made of plastic.
• The correct grommet is equipped with guide triangles, circled in images above.
• The correct grommet is larger and will fit over the retention knobs in the floor carpet.

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Incorrect

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Incorrect Style Grommet for 2012-2019 Sequoia vehicles
• The incorrect grommet is made of metal.
• The incorrect grommet is missing guide triangles.
• The incorrect grommet is too small and will not fit over the retention knobs in the floor carpet.

NOTE: This inspection ONLY applies to Toyota Genuine carpet floor mats.
Do you have an incorrect Toyota Genuine carpeted floor mat designed for model year 2008-2011 Sequoia vehicles?

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Yes: If your Toyota Genuine driver’s carpet floor mat has the incorrect grommet like the example above in the red box,
please contact your authorized Toyota dealer to make an appointment to have the carpet floor mats replaced. The
remedy will take approximately thirty minutes. However, depending on the dealer’s work schedule, it may be necessary
to make your vehicle available for a longer period of time. This Program will be offered until March 31, 2023, and will
only be available at an authorized Toyota dealer.

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No: If you have completed the inspection yourself and the Toyota Genuine driver’s carpet floor mat has the correct
grommet like the example above in the green box, your vehicle was not equipped with the incorrect carpet floor mats
designed for model year 2008-2011 Sequoia vehicles. In this case, please check the box on the attached insert and return
it to us. No postage is necessary. Doing so will remove your vehicle’s information from any future communication
regarding this Limited Service Campaign.

What if you have other questions?

•
•
•

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday
through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

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If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/updateinfo-toyota You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, lease assist us by forwarding this notice to the lessee.

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We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.

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Thank you for driving a Toyota
Sincerely,

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TOYOTA MOTOR SALES, U.S.A., INC.

➥

➦

Remove at perforation and insert into supplied envelope

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TOYOTA

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Please check the box that applies to your vehicle and return it in the postage paid reply envelope provided.

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Certain 2012-2019 Model Year Sequoia
Potentially Incorrect Carpet Floor Mats
John Q Sample
VIN 99999
123 Nowhere Drive
Any City, AA 00000-0000

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My Toyota Genuine driver’s carpet floor mat has the correct
grommet. Please remove my name from any other
communications for this campaign in the future.