UPDATE Technical Bulletin
May 02, 2013
24Z5 UPDATE – Jetta Hybrid Software (FED_EMS)
NOTE:
• Verify the open Campaign/Actions screen in ElsaWeb to determine if the VIN applies to this UPDATE.
• Perform this UPDATE on all applicable vehicles within FILL IN APPLICABLE WARRANTY (i.e. Dealer
Inventory, NVLW or Federal Emissions Warranty)
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments): UPDATE 24Z5 Jetta Hybrid
Software (FED_EMS)

Model(s)

Year

Engine Code

Trans. Code

Jetta Hybrid

2013

CNLA

7spd DSG / 0CG (DQ200)

REVISION HISTORY
Revision

Date

Purpose

1

May 02, 2013

Original publication

Condition
Updated software is available to optimize Hybrid system operation.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 24Z5 code in ElsaWeb, Campaign/Action
Information screen on the day of repair.

•

If the vehicle is sold it must be within the Federal Emissions Warranty

•

Procedure must be performed within the allotted time frame stated in this UPDATE.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Page 1 of 8
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Technical Background
No customer complaint is associated with this software update. Software update is being released to
update the ECM and the Electric Drive to the most current levels. This software optimizes Hybrid
system operation.

Production Solution
Updated software installed in production.

Service
NOTE:
• ElsaWeb is the only valid inquiry/verification source. Check ElsaWeb on the day this vehicle UPDATE
will be performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an
ElsaWeb printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in ElsaWeb,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• ElsaWeb may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
Update Programming Procedure
Tip:
To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance
2014603 “Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.

Note:
Prior to launching VAS-PC application and starting control module update process, confirm tester screen
saver and power settings in accordance with ServiceNet=> Workshop Equipment=> VAS Tester=>
Service Information=> 2012=> Circular # VVT-12-02. Failure to do so may result in the tester entering
power save mode during data transfer, and subsequent control module failure.
When using a VAS 6150/5051B or VAS 5052A tester in conjunction with a VAS 5054A wireless
transmitter head for a flash procedure, please connect a USB cable between the transmitter head
and the tester. Failure to do so may lead to errors during the flash procedure.
VAS tools must only be used with their power adapters plugged in. Under no circumstances
should they be used on battery power alone during the programming procedure.

Page 2 of 8
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

Note: Battery MUST have a minimum no load charge between 12.5V and 14.5V
(failure to maintain voltage during update process can lead to control
module failure).
VAS 5051B must be connected to vehicle and 110V AC power supply at all
times during update programming.
VAS 5052 must be connected to vehicle and battery voltage requirements
maintained.
Any appliances with high electro-magnetic interference sources (e.g. mobile
phones, Bluetooth) switched OFF.

Update the Engine Control Module using the SVM Unit code as listed in the table below:
New
New
Model
Module
Old Software
Old
Software Part
Software
Part No.
Software
Version
No.
Version
(or higher)

SVM
Action
Code

3943
3975
4400
4689
ECM
(AW_01)

04E906023

4231

04E906023

5631

4920
5037

Jetta
Hybrid

384C

5094
5267
0520
Electric
Drive
(AW_51)

1510
5C0907080C

1520

5C0907080E

0535

0532
0500

The procedure can be found in GFF under Functions/ Component Selection, Software Version
Management, Adapting Software.

WARNING:
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that
personal injury may result if contact is made with spinning fan blades. Keep hands and all objects
away from Radiator Fan(s) during Update Process!
Page 3 of 8
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

•

Follow the SVM Adapting Software Test
Plan though completion.

⇐ If the system delivers the message as
shown , select Cancel
until the message goes away.

⇐ If the system delivers the message as
shown , select Cancel
until the message goes away.

⇐ Select Done and continue test
plan for the Calibration of the 3-phase
drive.

Page 4 of 8
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

⇐ Follow the Calibration for the 3-phase
drive test plan until “End of test!”
appears.
•

Exit Guided Fault Finding and send the
information back to the on-line server
when prompted.

Tip:
The SVM Process must be completed in its
entirety so the database receives the update
confirmation response. A warranty claim may
not be reimbursed if there is no confirmation
response to support the claim.

WORK COMPLETE

Warranty
Claim Entry
Procedure

Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in ElsaWeb on the day of repair. To
help ensure prompt and proper payment, attach the screen print to the repair order.

Claim Help

U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”

Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.

Page 5 of 8
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
SAGA Code 24Z5 Claim Entry Procedure
Check ElsaWeb to confirm that this UPDATE code is open on the day of repair.
Service No.: 24Z5
Damage Code: 0099
Parts Manufacturer/Vendor Code: 3ME
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions:
Criteria I.D. 01
Check - updated software present. No further work required.
Repair operation:
0183 00 99
20 TU
-- OR -Check – software update needed. Perform software update for ECM and/or Power Electronics via
SVM.
Repair operation:
2470 26 99
60 TU
There is NO reimbursement for wash or loaner vehicle!
If vehicle is not eligible for repair under this UPDATE (i.e.: totaled status) OR if customer refused
repairs.
Fax the Repair Order to VWoA at (248) 754-5093 and provide VIN, applicable Service Number, Customer
Information, Dealer Number and Date

Page 6 of 8
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

Required Parts and Tools
Tool Description

Tool No:

Midtronics Battery
Tester/Charger

InCharge 940 (INC-940)

VAS Diagnostic Tool

VAS 5051B, VAS 5052A, VAS 6150/X & VAS 6160/-VPC with:
-

VAS-PC Base V19.01.01 and current version Brand disc

-

ODIS Service V1.1.3 or higher

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 7 of 8
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE 24Z5
Dear Volkswagen Customer,
Today we performed UPDATE code 24Z5 on your vehicle. This UPDATE ensures that the
latest production level software is available in your vehicle. This UPDATE was performed for
you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!