the high voltage battery (Battery) and/or powertrain. This is completely normal and does not indicate a problem
with your vehicle or the air conditioning (A/C) system.
In addition to cooling the vehicle interior, the A/C system also cools the Battery. The A/C system’s priority is to cool
the Battery to make sure it stays within an optimal temperature range that supports longevity and best performance.
In high temperature environments, it is normal for your vehicle to focus more for brief periods on cooling the Battery.
When this happens, it is most often because the vehicle is supercharging in hot weather.
What to do:
No action is required. Your vehicle is OK to drive.
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The alert should clear in a short time, and cabin air conditioning performance should return to normal. In some cases,
the alert and vehicle behavior will continue until supercharging is complete.
If the alert persists over multiple drives and is accompanied by other alerts that indicate potential issues with the
A/C system, contact Tesla Service at your convenience to schedule an A/C system inspection.
THC_w0100
Battery heating unavailable - Charge rate reduced
Charging may be unavailable in cold temperatures
What this alert means:
A condition affecting the performance of your vehicle's high voltage battery heater has been detected.
Without adequate heating of the high voltage battery, charging speed (charge rate) may be reduced. Your vehicle
may also be unable to charge in cold ambient temperatures (cold weather) while high voltage battery heating
remains unavailable.
What to do:
Your vehicle is OK to drive. Your vehicle is also OK to charge and connect to a charging station. However, your
vehicle may be unable to charge, or may charge more slowly than expected, in cold ambient temperatures.
If possible, try charging your vehicle in a closed environment like a garage, where warmer ambient temperatures
may make high voltage battery heating unnecessary.
If driving in cold ambient temperatures, it is recommended that you do NOT rely on charging stations along your
route to reach your destination, as the high voltage battery may be too cold to charge.
• If you need to charge, try to charge your vehicle immediately after a drive. The high voltage battery may still be
warm from the previous drive.
• Leaving your vehicle parked in cold ambient temperatures after a drive will cause the high voltage battery to
cool, and charging may become unavailable.
Similarly, it is recommended that you do not rely on regenerative braking to charge the high voltage battery while
driving in cold ambient temperatures, as regenerative braking may be unavailable if the battery temperature is too
low. For more information, see Regenerative Braking on page 108.
This alert may be present due to many conditions. It may be caused by a temporary condition that requires no action
to resolve.
However, if this alert persists over multiple drives, or is accompanied by other alerts indicating potential issues with
your vehicle's heating and/or air conditioning system, it is recommended that you schedule service at your earliest
reasonable opportunity.
For more information on charging, see Charging Instructions on page 219.
For more information on the high voltage battery, see High Voltage Battery Information on page 217.
UMC_w001
Unable to charge with Mobile Connector
Inadequate outlet grounding - Try another outlet
What this alert means:
The Mobile Connector has detected that the electrical outlet has insufficient grounding, likely caused by an
inadequate or missing ground connection.
This does not indicate an issue with your Mobile Connector or vehicle, but instead points to an issue with the wall
outlet / electrical installation the Mobile Connector is connected to.
What to do:

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Have the electrical installation inspected by an electrician. Your electrician should make sure there is proper
grounding at your circuit breaker or power distribution box, and also make sure that appropriate connections are
made to the outlet, before you attempt to plug in the Mobile Connector again.
If you need to charge in the meantime, try charging using a different outlet, at another location, or with another type
of charging station.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_w002
Unable to charge - Mobile Connector GFCI tripped
Unplug charge handle from charge port and retry
What this alert means:
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there is a problem. It has
interrupted charging to protect your vehicle and the charging equipment.
This could happen for many reasons. The problem could be in the charge cable, the charge handle, the charge port,
or even an onboard vehicle component.
What to do:
Inspect the charge port and the charge handle for pooled water or unusual levels of moisture. If you find excessive
moisture, wait and let both the inside area of the charge port and the exposed portion of the charge handle dry
sufficiently before trying again.
Inspect the charge equipment for damage.
• If the cable is in any way damaged or deteriorated, do not use it. Try different charging equipment instead.
• If the cable is in good condition, try charging again with the same Mobile Connector.
If the issue persists and prevents charging, try charging with different charging equipment.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_w004
Unable to charge with Mobile Connector
Voltage too high / Try a different wall outlet
What this alert means:
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
• Detects the wall outlet voltage is too high, or
• Detects an unexpected increase in supply voltage from the wall outlet.
What to do:
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Try charging the vehicle with a different wall outlet. If the vehicle starts to charge, the issue was likely with the
original wall outlet. Contact an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_w005
Unable to charge with Mobile Connector
Voltage too low / Try a different wall outlet
What this alert means:
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
• Does not detect enough supply voltage from the wall outlet, or
• Detects an unexpected drop in supply voltage from the wall outlet.
What to do:
Try charging the vehicle with a different wall outlet. If the vehicle starts to charge, the issue was likely with the
original wall outlet. Contact an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_w007
Mobile Connector control box temperature high
Let Mobile Connector cool to resume charging
What this alert means:
Charging has been interrupted because the Mobile Connector has detected a high temperature inside its control box
housing.
What to do:
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem
persists in normal ambient temperatures (under 100°F or 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.

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UMC_w008
Unable to charge - Wall plug temperature high
Wall outlet and wiring inspection recommended
What this alert means:
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so
charging has stopped to protect the outlet.
This does not indicate an issue with your Mobile Connector or vehicle, but instead points to an issue with the wall
outlet / electrical installation the Mobile Connector is connected to.
A warm outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or
an outlet that is beginning to wear out.
What to do:
Make sure your adapter is fully plugged into the outlet. If charging speed does not return to normal, contact an
electrician to inspect the outlet and building wiring connections to the outlet and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector
for greater convenience and highest charging speed.
UMC_w009
Cannot charge - Charge handle temperature high
Check charge handle or charge port for debris
What this alert means:
Charging has been interrupted because the Mobile Connector has detected a high temperature in the charge handle
that connects to your vehicle's charge port.
What to do:
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
Inspect the charge port inlet and the Mobile Connector handle for any obstructions or moisture. Make sure any
obstruction in the charge port or Mobile Connector handle has been removed and any moisture has been allowed to
dry, then try re-inserting the Mobile Connector handle into the charge port.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat
source nearby.
If the alert persists in normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging
attempts, this may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you
schedule service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_w010
Mobile Connector to adapter connection hot
Let cool - Plug adapter fully into Mobile Connector
What this alert means:
Charging has been interrupted because the Mobile Connector has detected a high temperature at the connection
between the wall plug adapter and the control box.
What to do:

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Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby.
After unplugging from the power source (wall outlet), inspect the wall plug adapter connection and the Mobile
Connector control box connection for any obstructions or moisture. Make sure any obstruction has been removed
and any moisture has been allowed to dry, then try re-inserting the wall plug adapter into the Mobile Connector and
then connecting to the power source (wall outlet).
Once the Mobile Connector control box temperature has decreased and any obstruction has been removed, the alert
should clear and charging should possible.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_w011
Charging equipment communication error
Try again or try different equipment
What this alert means:
Your vehicle is unable to charge because it cannot communicate effectively with the Mobile Connector. The Mobile
Connector cannot confirm via proximity detection that the charge handle is fully connected to your vehicle.
What to do:
First, confirm the lack of effective communication is caused by the Mobile Connector rather than an issue with your
vehicle. This is usually the case.
To confirm this, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the Mobile Connector.
• If the vehicle still does not charge, the issue may be with the vehicle.
Inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight as necessary).
Make sure any obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the
Mobile Connector handle into the charge port.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
For more information on charging, see Charging Instructions on page 219.
UMC_w012
Charging equipment communication error
Try again or try different equipment
What this alert means:
Your vehicle is unable to charge because it cannot communicate effectively with the Mobile Connector. The Mobile
Connector detects that it cannot generate or maintain a valid control pilot signal.
What to do:
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First, confirm the lack of effective communication is caused by the Mobile Connector rather than an issue with your
vehicle. This is usually the case.
To confirm this, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the Mobile Connector.
• If the vehicle still does not charge, the issue may be with the vehicle.
Inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight as necessary).
Make sure any obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the
Mobile Connector handle into the charge port.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
For more information on charging, see Charging Instructions on page 219.
UMC_w013
Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
What this alert means:
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot
monitor the wall plug adapter temperature, charge current is automatically reduced to 8A.
What to do:
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket
until it snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully
connected to your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.
If needed, obtain another wall plug adapter or Mobile Connector.
In the meantime, you can continue to charge with the same equipment. The charge rate will be reduced, as charge
current will be limited to 8A while this condition persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.

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UMC_w014
Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
What this alert means:
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot
identify the type of wall outlet the wall plug adapter is connected to, charge current is automatically reduced to 8A.
What to do:
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket
until it snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully
connected to your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.
If needed, obtain another wall plug adapter or Mobile Connector. In the meantime, you can continue to charge with
the same equipment. The charge rate will be reduced, as charge current will be limited to 8A while this condition
persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_w015
Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
What this alert means:
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot
identify the type of wall outlet the wall plug adapter is connected to, charge current is automatically reduced to 8A.
What to do:
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket
until it snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully
connected to your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.

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If needed, obtain another wall plug adapter or Mobile Connector. In the meantime, you can continue to charge with
the same equipment. The charge rate will be reduced, as charge current will be limited to 8A while this condition
persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_w016
Mobile Connector control box temperature high
Maximum charge rate reduced
What this alert means:
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature
inside its control box housing.
What to do:
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem
persists in normal ambient temperatures (under 100°F or 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_w017
Charge rate reduced - Wall plug temperature high
Wall outlet and wiring inspection recommended
What this alert means:
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so
charging has been slowed to protect the outlet.
This is not typically an issue with your vehicle or your Mobile Connector, but rather an issue with the outlet. A warm
outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an
outlet that is beginning to wear out.
What to do:
Make sure your adapter is fully plugged into the outlet. If charging speed does not return to normal, contact an
electrician to inspect the outlet and building wiring connections to the outlet and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector
for greater convenience and highest charging speed.
UMC_w018
Charge rate reduced - Handle temperature high
Check charge handle or charge port for debris
What this alert means:
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature in
the charge handle that connects to your vehicle's charge port.
What to do:
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
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Inspect the charge port inlet and the Mobile Connector handle for any obstructions or moisture. Make sure any
obstruction in the charge port or Mobile Connector handle has been removed and any moisture has been allowed to
dry, then try re-inserting the Mobile Connector handle into the charge port.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat
source nearby.
If the alert persists in normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging
attempts, this may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you
schedule service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_w019
Mobile Connector to adapter connection hot
Maximum charge rate reduced
What this alert means:
Charge current has been reduced because the Mobile Connector has detected a high temperature at the connection
between the wall plug adapter and the control box.
What to do:
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
After unplugging from the power source (wall outlet), inspect the wall plug adapter connection and the Mobile
Connector control box connection for any obstructions or moisture.
It is recommended that any debris / foreign objects be removed. Make sure any obstruction has been removed and
any moisture has been allowed to dry, then try re-inserting the wall plug adapter into the Mobile Connector and then
connecting to the power source (wall outlet).
Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby. If the alert
persists in normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging attempts, this
may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you schedule
service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 200 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.

Consumer Information

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About this Owner Information
Document Applicability
For the latest and greatest information that is customized to your vehicle, view the Owner’s Manual on your vehicle’s
touchscreen by touching Controls > Service > Owner's Manual. The information is specific to your vehicle depending
on the features you purchased, vehicle configuration, market region and software version. In contrast, owner
information that is provided by Tesla elsewhere is updated as necessary and may not contain information unique to
your vehicle.
Information about new features is displayed on the touchscreen after a software update, and can be viewed at any
time by touching Controls > Software > Release Notes. If the content in the Owner's Manual on how to use your
vehicle conflicts with information in the Release Notes, the Release Notes take precedence.
Illustrations
The illustrations provided in this document are for demonstration purposes only. Depending on vehicle options,
software version and market region, the information displayed on the touchscreen in your vehicle may appear
slightly different.
Feature Availability
Some features are available only on some vehicle configurations and/or only in specific market regions. Options or
features mentioned in the Owner's Manual does not guarantee they are available on your specific vehicle. See
Feature Availability Statement on page 335 for more information.
Errors or Inaccuracies
All specifications and descriptions are known to be accurate at time of publishing. However, because continuous
improvement is a goal at Tesla, we reserve the right to make product modifications at any time. To communicate any
inaccuracies or omissions, or to provide general feedback or suggestions regarding the quality of the Owner's
Manual, send an email to [email protected].
Location of Components
Owner information may specify the location of a component as being on the left or right side of the vehicle. As
shown, left (1) and right (2) represent the side of the vehicle when sitting inside.

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Copyrights and Trademarks
© 2012-2023 Tesla, Inc. All information in this document and all vehicle software is subject to copyright and other
intellectual property rights of Tesla, Inc. and its licensors. This material may not be modified, reproduced or copied,
in whole or in part, without the prior written permission of Tesla, Inc. and its licensors. Additional information is
available upon request. Tesla uses software created by the Open Source community. Please visit Tesla’s Open Source
software website at http://www.tesla.com/opensource. HD Radio is a registered trademark of iBiquity Digital
Corporation. The following are trademarks or registered trademarks of Tesla, Inc. in the United States and other
countries:

All other trademarks contained in this document are the property of their respective owners and their use herein
does not imply sponsorship or endorsement of their products or services. The unauthorized use of any trademark
displayed in this document or on the vehicle is strictly prohibited.

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Feature Availability Statement
Your Tesla is constantly changing, with new features being added and improved upon with every software update.
However, depending on the firmware release operating on your vehicle, your vehicle may not be equipped with all
features or may not operate exactly as described in this Owner’s Manual. The features on your vehicle vary
depending on market region, vehicle configuration, options purchased, software updates, and more.
Referencing options or features mentioned in this Owner’s Manual does not guarantee they are available on your
specific vehicle. The best way to ensure you are getting the latest and greatest features is update your vehicle’s
software as soon as you receive the notification to do so. You can also set your preferences to Controls > Software >
Software Preferences > Advanced. See Software Updates on page 230 for more information. For the features
available on your vehicle, always comply with local laws and limits to ensure the safety of you, your passengers, and
those around you.

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Disclaimers
Event Data Recorder (EDR)
Model S is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or
near crash-like situations, data such as an airbag deployment or hitting a road obstacle, to better understand how
the vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems
for a short period of time, typically 30 seconds or less. The EDR in Model S is designed to record data such as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were buckled/fastened;
• How far (if at all) the driver was pressing the accelerator and/or brake pedal; and,
• How fast the vehicle was traveling.
The data can help provide a better understanding of the circumstances in which crashes and injuries occur.
NOTE: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the
EDR under normal driving conditions and no personal data (for example, name, gender, age, and crash location) is
recorded. However, other parties, such as law enforcement, could combine the EDR data with person identifying
data they routinely acquire during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In
addition to the vehicle manufacturer, other parties, such as law enforcement, that have this special equipment, can
read the information if they have access to the vehicle or the EDR. Tesla may also access the EDR remotely in some
crash circumstances.
Vehicle Telematics
Model S is equipped with electronic modules that monitor and record data from various vehicle systems, including
the motor, Autopilot components, Battery, braking and electrical systems. The electronic modules record information
about various driving and vehicle conditions, including braking, acceleration, trip and other related information
regarding your vehicle. These modules also record information about the vehicle’s features such as charging events
and status, the enabling/disabling of various systems, diagnostic trouble codes, VIN, speed, direction and location.
The data is stored by the vehicle and may be accessed, used and stored by Tesla service technicians during vehicle
servicing or periodically transmitted to Tesla wirelessly through the vehicle’s telematics system. This data may be
used by Tesla for various purposes, including, but not limited to: providing you with Tesla telematics services;
troubleshooting; evaluation of your vehicle’s quality, functionality and performance; analysis and research by Tesla
and its partners for the improvement and design of our vehicles and systems; to defend Tesla; and as otherwise may
be required by law. In servicing your vehicle, Tesla can potentially resolve issues remotely simply by reviewing your
vehicle’s data log.
Tesla’s telematics system wirelessly transmits vehicle information to Tesla on a periodic basis. The data is used as
previously described and helps ensure the proper maintenance of your vehicle. Additional Model S features may use
your vehicle’s telematics system and the information provided, including features such as charging reminders,
software updates, and remote access to, and control of, various systems of your vehicle.
Tesla does not disclose the data recorded in your vehicle to any third party except when:
• An agreement or consent from the vehicle’s owner (or the leasing company for a leased vehicle) is obtained.
• Officially requested by the police or other authorities.
• Used as a defense for Tesla.
• Ordered by a court of law.
• Used for research purposes without disclosing details of the vehicle owner or identification information.
• Disclosed to a Tesla affiliated company, including their successors or assigns, or our information systems and data
management providers.
For additional information regarding how Tesla processes data collected from your vehicle, please review Tesla's
Privacy Notice at http://www.tesla.com/about/legal.
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Data Sharing
For quality assurance and to support the continuous improvement of advanced features such as Autopilot, your
Model S may collect analytics, road segment, diagnostic, and vehicle usage data and send to Tesla for analysis. This
analysis helps Tesla improve products and services by learning from the experience of billions of miles that Tesla
vehicles have driven. Although Tesla shares this data with partners that contribute similar data, the collected
information does not identify you personally and can be sent to Tesla only with your explicit consent. In order to
protect your privacy, personal information is either not logged at all, is subject to privacy preserving techniques, or is
removed from any reports before being sent to Tesla. You have control over what data you share by touching
Controls > Software > Data Sharing.
For additional information regarding how Tesla processes data collected from your vehicle, please review Tesla's
Privacy Notice at http://www.tesla.com/about/legal.
NOTE: Although Model S uses GPS in connection with driving and operation, as discussed in this owner's manual,
Tesla does not record or store vehicle-specific GPS information, except the location where a crash occurred.
Consequently, Tesla is unable to provide historical information about a vehicle's location (for example, Tesla is unable
to tell you where Model S was parked/traveling at a particular date/time).
Quality Control
You might notice a few miles/km on the odometer when you take delivery of your Model S. This is a result of a
comprehensive testing process that ensures the quality of your Model S.
The testing process includes extensive inspections during and after production. The final inspection takes place at
Tesla and includes a road test conducted by a technician.
California Proposition 65
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor vehicle can expose
you to chemicals including phthalates and lead, which are known to the State of California to cause cancer and
birth defects or other reproductive harm. To minimize exposure, wear gloves or wash your hands frequently
when servicing your vehicle. For more information go to: www.P65Warnings.ca.gov/passenger-vehicle.
WARNING: Certain components of this vehicle such as airbag modules and seat belt pre-tensioners may
contain Perchlorate Material. Special handling may be required for service or vehicle end of life disposal. See
www.dtsc.ca.gov/hazardouswaste/perchlorate.
WARNING: Battery posts, terminals, and related accessories contain lead and lead compounds. Wash hands
after handling.

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Owners Manual
Reporting Safety Defects
Contacting Tesla
For detailed information about your Model S, go to http://www.tesla.com and log on to your Tesla account or sign
up to get an account.
If you have any questions or concerns about your Model S, in the United States, Canada or Puerto Rico, call
1-877-79TESLA (1-877‑798-3752) and in Mexico, call 1-800-228-8145.
NOTE: You can also use voice commands to provide feedback to Tesla. Say "Report", "Feedback", or "Bug report"
followed by brief comments. Model S takes a snapshot of its systems, including your current location, vehicle
diagnostic data, and screen captures of the touchscreen and instrument panel. Tesla periodically reviews these notes
and uses them to continue improving Model S.
Reporting Safety Defects - US
If you believe that Model S has a defect which could cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Tesla.
If NHTSA receives similar complaints, it may open an investigation. If it finds that a safety defect exists in a group of
vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual
problems between you, your dealer, or Tesla.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to
www.safercar.gov; or write to: Administrator, National Highway Traffic Safety, 1200 New Jersey Avenue SE.,
Washington, DC 20590. You can also obtain other information about motor vehicle safety from www.safercar.gov.
Reporting Safety Defects - Canada
If you believe that your Model S has a defect which could cause a crash or could cause injury or death, you should
immediately inform Transport Canada, in addition to notifying Tesla. To contact Transport Canada, call their toll-free
number: 1-800-333-0510.

Certification Conformity
Key and Passive Unlocking System
FCC Certification

Model Number