NHTSA ID Number: 10248980
Manufacturer Communication Number: ONL6AX01102024B
TSB/Document Date: 2024-01-17
Summary
Owner Notification Letter - Under certain circumstances, after coming to a stop and the idle stop feature engaging, your vehicle may not automatically restart.
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TSB/Document ID: ONL6AX01102024B
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING
MFR Component System:
MFR Component Subsystem:
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This notice applies to a vehicle registered in your name:
XXXX XXXXXXXX
January 2024
VIN: XXXXXXXXXXXXXXXXX
Product Update: 2022-2023 MDX PGM-FI Idle Stop Software Update
Dear FIRSTNAME LASTNAME:
What is the reason for this notice?
Under certain circumstances, after coming to a stop and the idle stop feature engaging, your vehicle may
not automatically restart.
What will Acura
do?
Acura
will update the PGM-FI software for free. Please call any authorized Acura
dealer and make an
appointment to have your PGM-FI software updated for FREE. Once you make an appointment for your
vehicle, be advised that the PGM-FI software update process may take approximately 15 minutes.
However, your dealer can provide you with a better estimate of the overall time for this service visit, as it
may be necessary to make your vehicle available for longer. If you are not the only driver of this vehicle,
please advise all other drivers and passengers of this important information.
Emission Warranty
In order to ensure your full protection under the emission warranty provisions it is recommended that you
have your vehicle serviced as soon as possible. Failure to do so could be determined as a lack of proper
maintenance of your vehicle.
California Owners Only:
The DMV will not renew your registration until the product update software repair has been completed.
After completing the repair procedure, your dealer will give you a Vehicle Emission Recall - Proof of
Correction certificate. Please make sure your dealer completes and gives you the certificate. Keep the
certificate for your records as proof that the repair was completed. Submit the certificate to the DMV only
if the DMV requests it.
Lessor information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current registered owner of a 2022-2023 MDX involved in this product
update If this is not the case, or the name/address information is incorrect, please fill out and return the
enclosed postage-paid Information Change Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need assistance with locating an Acura
dealer,
please call American Honda
’s Customer Support & Campaign Center at 1-888-234-2138. You
can also visit AskUs.acura.com to use our 24/7 virtual agent, or locate a dealer online at
Owners.acura.com. If you are a client in a U.S territory, please contact your local
distributor/dealer.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda
Motor Co., Inc.
NOTICE: If this is a leased vehicle, please forward this notice to the lessee.
FOR DEALER USE ONLY: REFERENCE SERVICE BULLETIN #23-001 / DEFECT 6AX / SYMPTOM UFY.
Esta notificación aplica a un vehículo registrado a su nombre:
XXXXXXXX XXXX
Enero 2024
VIN: XXXXXXXXXXXXXXXXX
Actualización de producto: Actualización del programa de PGM-FI para el modo de parada en ralentí de
la MDX 2022–2023
Estimado FIRSTNAME LASTNAME:
¿Cuál es el motivo de esta notificación?
Bajo ciertas circunstancias, después de detenerse y que la función de parada en ralentí se active, su vehículo
puede que no arranque automáticamente.
¿Qué hará Acura
?
Acura
actualizará el programa de PGM-FI de forma gratuita. Por favor llame a cualquier concesionario
autorizado Acura
y haga una cita para la actualización del programa de PGM-FI de forma GRATUITA. Una vez
que programe una cita para su vehículo, le avisamos que el proceso para actualizar el programa de PGM-FI
podría tardar aproximadamente 15 minutos. No obstante, su concesionario le puede ofrecer un mejor estimado
del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por
más tiempo. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y
pasajeros sobre esta información importante.
Garantía de emisiones
A fin de garantizar su protección completa bajo las disposiciones con respecto a la garantía de emisiones, se
recomienda que se le de servicio a su vehículo tan pronto sea posible. De no hacerlo podría determinarse
como una a falta de mantenimiento adecuado de su vehículo.
Solamente propietarios en California:
El DMV no renovará su registro hasta que la reparación del programa de esta actualización de producto haya
sido completada. Después de completar este procedimiento de reparación, su concesionario le entregará un
certificado de Prueba de Corrección – Campaña de seguridad de emisiones del vehículo (Vehicle Emissions
Recall - Proof of Correction). Por favor asegúrese que su concesionario complete y le entregue el certificado.
Mantenga el certificado para sus registros como prueba que la reparación fue completada. Envíe el certificado
para el DMV solamente si el DMV lo solicita.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros muestran que usted es el propietario actual registrado de un vehículo MDX 2022-2023 el
cual forma parte de esta actualización de producto. Si no es el caso, o si la información de nombre/dirección
está incorrecta, por favor llene y devuelva la Tarjeta de Cambio de Información anexa pre-pagada. Con esto
actualizaremos nuestros registros.
Si tiene preguntas
Si tiene alguna pregunta acerca de esta notificación o si necesita ayuda para ubicar a un concesionario Acura
,
por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda
al 1-888-234-2138.
Usted también puede ubicar un concesionario en línea en Owners.acura.com. Si usted es un cliente en un
territorio de Estados Unidos, por favor comuníquese con su distribuidor/concesionario.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American Honda
Motor Co., Inc.
AVISO: Si este es un vehículo arrendado, por favor envié esta notificación al arrendatario.
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #23-001 / DEFECTO
6AX / SÍNTOMA UFY.
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