NHTSA ID Number: 10248979
Manufacturer Communication Number: ONL6AX01102024A
TSB/Document Date: 2024-01-17
Summary
Owner Notification Letter - Under certain circumstances, after coming to a stop and the idle stop feature engaging, your vehicle may not automatically restart.
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TSB/Document ID: ONL6AX01102024A
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING
MFR Component System:
MFR Component Subsystem:
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This notice applies to a vehicle registered in your name:
XXXX XXXXXXXX
VIN: XXXXXXXXXXXXXXXXX
January 2024
Product Update: 2018–2023 Odyssey PGM-FI Idle Stop Software Update
Dear FIRSTNAME LASTNAME:
What is the reason for this notice?
Under certain circumstances, after coming to a stop and the idle stop feature engaging, your vehicle may
not automatically restart.
What will Honda
do?
Honda
will update the PGM-FI software for free. Please call any authorized Honda
dealer and make an
appointment to have your vehicle repaired for FREE. Once you make an appointment for your vehicle, be
advised that the PGM-FI software update process may take approximately 15 minutes. However, your
dealer can provide you with a better estimate of the overall time for this service visit, as it may be
necessary to make your vehicle available for longer. If you are not the only driver of this vehicle, please
advise all other drivers and passengers of this important information.
Emission Warranty
In order to ensure your full protection under the emission warranty provisions it is recommended that you
have your vehicle serviced as soon as possible. Failure to do so could be determined as a lack of proper
maintenance of your vehicle.
California Owners Only:
The DMV will not renew your registration until this Product Update software update has been completed.
After completing the repair procedure, your dealer will give you a Vehicle Emission Recall - Proof of
Correction certificate. Please make sure your dealer completes and gives you the certificate. Keep the
certificate for your records as proof that the repair was completed. Submit the certificate to the DMV only
if the DMV requests it.
Lessor information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current registered owner of a 2018-23 Odyssey involved in this product
update. If this is not the case, or the name/address information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda
dealer,
please call American Honda
’s Customer Support & Campaign Center at 1-888-234-2138. You
can also visit AskDave.honda.com to use our 24/7 virtual agent, or locate a dealer online at
Hondacars.com. If you are a customer in a U.S. territory, please contact your local
distributor/dealer.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda
Motor Co., Inc.
NOTICE: If this is a leased vehicle, please forward this notice to the lessee.
FOR DEALER USE ONLY: REFERENCE SERVICE BULLETIN #23-008 / DEFECT 6AX / SYMPTOM KFZ.
Esta notificación aplica a un vehículo registrado a su nombre:
XXXXXXXX XXXX
VIN: XXXXXXXXXXXXXXXXX
Enero 2024
Actualización de producto: Actualización del programa de PGM-FI para el modo de parada en ralentí de
la Odyssey 2018–2023
Estimado FIRSTNAME LASTNAME:
¿Cuál es el motivo de esta notificación?
Bajo ciertas circunstancias, después de detenerse y que la función de parada en ralentí se active, su vehículo
puede que no arranque automáticamente.
¿Qué hará Honda
?
Honda
actualizará el programa de PGM-FI de forma gratuita. Por favor llame a cualquier concesionario
autorizado Honda
y haga una cita para la reparación de su vehículo de forma GRATUITA. Una vez que
programe una cita para su vehículo, le avisamos que el proceso para actualizar el programa de PGM-FI
podría tardar aproximadamente 15 minutos. No obstante, su concesionario le puede ofrecer un mejor estimado
del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por
más tiempo. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y
pasajeros sobre esta información importante.
Garantía de emisiones
A fin de garantizar su protección completa bajo las disposiciones con respecto a la garantía de emisiones se
recomienda que se le de servicio a su vehículo tan pronto sea posible. De no hacerlo podría determinarse
como una a falta de mantenimiento adecuado de su vehículo.
Solamente propietarios en California:
El DMV no renovará su registro hasta que la actualización del programa de esta Actualización de producto
haya sido completada. Después de completar este procedimiento de reparación, su concesionario le entregará
un certificado de Prueba de Corrección – Campaña de seguridad de emisiones del vehículo (Vehicle
Emissions Recall - Proof of Correction). Por favor asegúrese que su concesionario complete y le entregue el
certificado. Mantenga el certificado para sus registros como prueba que la reparación fue completada. Envíe el
certificado para el DMV solamente si el DMV lo solicita.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros muestran que usted es el propietario actual registrado de un vehículo Odyssey 2018-2023
el cual forma parte de esta actualización de producto. Si no es el caso, o si la información de nombre/dirección
no está correcta, por favor llene y devuelva la tarjeta de cambio de Información anexa pre-pagada. Con esto
actualizaremos nuestros registros.
Si tiene preguntas
Si tiene alguna pregunta acerca de esta notificación o si necesita ayuda para ubicar a un concesionario Honda
,
por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda
al 1-888-234-2138.
Usted también puede ubicar un concesionario en línea en Hondacars.com. Si usted es un cliente en un territorio
de Estados Unidos, por favor comuníquese con su distribuidor/concesionario.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American Honda
Motor Co., Inc.
AVISO: Si este es un vehículo arrendado, por favor envié esta notificación al arrendatario.
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #23-008 / DEFECTO
6AX / SÍNTOMA KFZ.
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