14352 Service Bulletin/Repair Instructions

Bulletin No.: 14352

Date: June 2014
Recall Bulletin
F/CMVSS NONCOMPLIANCE RECALL

SUBJECT:
Passenger Airbag Partial Deployment
MODELS:
2015 Cadillac Escalade, Escalade ESV

Previously Involved in Recalls 14220 or 14249
All vehicles involved in noncompliance recalls 14220 and 14249 have been transferred to this

recall. All vehicles in this recall require an inspection of the IP assembly in the vehicle. Vehicles

involved in this recall were previously repaired under noncompliance recall 14220 or 14249.

These vehicles may have been repaired with suspect parts. To ensure a suspect part was not

installed in the vehicle, these vehicles are to be re-inspected to ensure that a correct part

was used during the repair.

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item

of motor vehicle equipment (including a tire) covered by this notification under a sale or lease

until the defect or noncompliance is remedied.

All involved vehicles that are in dealer inventory must be held and not delivered to customers,

dealer traded, or used for demonstration purposes until the repair contained in this bulletin has

been performed on the vehicle.

CONDITION

General Motors has decided that certain 2015 model year Cadillac Escalade and Escalade ESV

vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 208 for occupant

crash protection. The passenger airbag module is attached to a chute adhered to the backside

of the instrument panel with an infrared weld that was not sufficiently heated. This results in a

partial deployment which increases risk of injury in a crash.

CORRECTION

Dealers are to inspect the instrument panel assembly and, if necessary, replace it.
Copyright 2014 General Motors. All Rights Reserved.
Page 2
June 2014
Bulletin No.: 14352
VEHICLES INVOLVED

All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle

History screen in GM Global Warranty Management system. Dealership service personnel

should always check this site to confirm vehicle involvement prior to beginning any required

inspections and/or repairs. It is important to routinely use this tool to verify eligibility because

not all similar vehicles may be involved regardless of description or option content.

For dealers with involved vehicles, a listing with involved vehicles containing the complete

vehicle identification number, customer name, and address information has been prepared and

will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have

a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle

Registration Records. The use of such motor vehicle registration data for any purpose other

than follow-up necessary to complete this recall is a violation of law in several

states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.

PART INFORMATION

Parts, if required, to complete this recall are to be obtained from General Motors Customer Care

and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.

Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency

situation, parts should be ordered on a CSO = Customer Special Order.

Part Number

23471519

23471520
Description

Panel, IP Upper Trim (Black) RH (RPO 4AA)

Panel, IP Upper Trim (Cocoa) RH (RPO 4ER)
11611805
Clip, W/S Upr G/Mldg
Quantity/Vehicle

1 (if req'd)

1 (if req'd)

1 (if panel

replaced)
SERVICE PROCEDURE

Note: The purpose of the inspection procedure below is to determine if the right instrument

upper trim panel must be replaced. Carefully read and follow the inspection procedure.

Use the following steps to remove the required interior trim, record the number from the tag on

the right hand instrument trim panel and determine if the panel needs to be replaced.
Page 3
June 2014
Bulletin No.: 14352
1. Remove the instrument panel extension. Refer to Instrument Panel Extension Replacement

(Cadillac) in SI.
3909687
2. Locate the white paper tag on the instrument panel upper trim panel (there are two labels, it

is the label toward the center of the vehicle).

3. Using a digital camera or the camera function on a cell phone, take a clear picture of the

label.
3909688
4. Compare the last 9 numbers on the label to the Suspect Label Number Table below. The

label will appear upside down in the photograph, rotate as required.


If the number does NOT appear on the list, no further action is required. Reinstall the

instrument panel extension.

If the number IS on the list, proceed to the Replacement Procedure below.
Page 4
June 2014
Bulletin No.: 14352
Suspect Label Number Table

H77168489

H77168490

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H77168494

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H77168496

H77168497

H77168498

H77168500

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H77168502

H77168503

H77168504

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H77168507

H77168509

H77168510

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H77168514

H77168515

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H77168517

H77168518

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H77168528

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H77168536

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H77168546

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H77168548

H77168549

H77168550

H77168551

H77168552

H77168553

H77168554

H77168555

H77168556

H77168557

H77168560

H77168561

H77168562

H77168563

H77168564

H77168565

H77168566

H77168567

H77168569

H77168571

H77168573

H77168574

H77168576

H77168577

H77168578

H77168579

H77168581

H77168583

H77168584

H77168585

H77168587

H77168591

H77168633

H77168634

H77168635

H77168636

H77168637

H77168638

H77178036

H77178074
H77178075

H77178077

H77178078

H77178080

H77178081

H77178083

H77178084

H77178085

H77178086

H77178088

H77178089

H77178091

H77181687

H77181691

H77181692

H77181693

H77181694

H77181696

H77207746

H77207747

H77207749

H77207750

H77207751

H77207752

H77207753

H77207754

H77207755

H77207756

H77207757

H77207759

H77207763

H77207764

H77207766

H77207769

H77207770

H77240145

H77240146

H77240147

H77240148

H77240149

H77240150

H77240151

H77240152

H77240153

H77240154

H77240155
H77240156

H77240157

H77240158

H77240159

H77240162

H77240164

H77240165

H77240166

H77240167

H77240168

H77240169

H77240170

H77240171

H77240172

H77240173

H77240174

H77240175

H77240177

H77240178

H77240179

H77240182

H77240183

H77240184

H77240185

H77240186

H77240187

H77240188

H77240189

H77240190

H77240191

H77240192

H77240196

H77240197

H77240198

H77240199

H77240200

H77240202

H77240203

H77240204

H77240205

H77240206

H77240207

H77240208

H77240211

H77240212

H77240213
H77240214

H77240215

H77240219

H77240220

H77240221

H77240223

H77240224

H77240226

H77240227

H77240228

H77240229

H77240232

H77240233

H77240234

H77240235

H77240236

H77240237

H77240286

H77240287

H77240288

H77240289

H77240290

H77240291

H77240292

H77240293

H77240294

H77240295

H77240297

H77240298

H77240299

H77240300

H77240301

H77240302

H77240303

H77240304

H77240305

H77240306

H77240307

H77240308

H77240310

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H77240312

H77240314

H77240315

H77240317

H77271635
H77271636

H77271637

H77271638

H77271639

H77271640

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H77271642

H77271643

H77271644

H77271645

H77271646

H77271648

H77271649

H77271650

H77271651

H77271652

H77271653

H77271654

H77271655

H77271656

H77271657

H77271658

H77271659

H77271660

H77271661

H77271662

H77271663

H77271664

H77271665

H77271667

H77271668

H77271669

H77271670

H77271671

H77271672

H77271673

H77271674

H77271675

H77271676

H77271677

H77271678

H77271679

H77271680

H77271681

H77271683

H77284597
H77284598

H77284601

H77284602

H77284603

H77284604

H77284605

H77284606

H77284608

H77284610

H77284611

H77284612

H77284614

H77284616

H77284618

H77284619

H77284620

H77284621

H77284622

H77284624

H77284625

H77284626

H77284628

H77284630

H77284631

H77284632

H77284634

H77284635

H77284636

H77284639

H77284644

H77284646

H77284647

H77284648

H77284650

H77284651

H77284653

H77284655

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H77284660

H77284661

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H77284664

H77284665
Page 5

H77284667

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H77284676

H77304747

H77304748

H77304749

H77304753

H77304756

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H77304759

H77304761

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H77304767

H77304768

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H77304770

H77304771

H77304772

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H77304775

H77304776

H77304777

H77304778

H77304779

H77304780

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H77304794
June 2014

H77304798

H77304799

H77304800

H77304802

H77304803

12 3 4 5 6

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