NHTSA ID Number: 10248780
Manufacturer Communication Number: 14352
TSB/Document Date: 2024-01-16
Summary
Passenger Airbag Partial Deployment
Bulletin No.: 14352
Date: June 2014
Recall Bulletin
F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:
Passenger Airbag Partial Deployment
MODELS:
2015 Cadillac
Escalade, Escalade ESV
Previously Involved in Recalls 14220 or 14249
All vehicles involved in noncompliance recalls 14220 and 14249 have been transferred to this
recall. All vehicles in this recall require an inspection of the IP assembly in the vehicle. Vehicles
involved in this recall were previously repaired under noncompliance recall 14220 or 14249.
These vehicles may have been repaired with suspect parts. To ensure a suspect part was not
installed in the vehicle, these vehicles are to be re-inspected to ensure that a correct part
was used during the repair.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that certain 2015 model year Cadillac Escalade and Escalade ESV
vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 208 for occupant
crash protection. The passenger airbag module is attached to a chute adhered to the backside
of the instrument panel with an infrared weld that was not sufficiently heated. This results in a
partial deployment which increases risk of injury in a crash.
CORRECTION
Dealers are to inspect the instrument panel assembly and, if necessary, replace it.
Copyright 2014 General Motors. All Rights Reserved.
Page 2
June 2014
Bulletin No.: 14352
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have
a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts, if required, to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
23471519
23471520
Description
Panel, IP Upper Trim (Black) RH (RPO 4AA)
Panel, IP Upper Trim (Cocoa) RH (RPO 4ER)
11611805
Clip, W/S Upr G/Mldg
Quantity/Vehicle
1 (if req'd)
1 (if req'd)
1 (if panel
replaced)
SERVICE PROCEDURE
Note: The purpose of the inspection procedure below is to determine if the right instrument
upper trim panel must be replaced. Carefully read and follow the inspection procedure.
Use the following steps to remove the required interior trim, record the number from the tag on
the right hand instrument trim panel and determine if the panel needs to be replaced.
Page 3
June 2014
Bulletin No.: 14352
1. Remove the instrument panel extension. Refer to Instrument Panel Extension Replacement
(Cadillac) in SI.
3909687
2. Locate the white paper tag on the instrument panel upper trim panel (there are two labels, it
is the label toward the center of the vehicle).
3. Using a digital camera or the camera function on a cell phone, take a clear picture of the
label.
3909688
4. Compare the last 9 numbers on the label to the Suspect Label Number Table below. The
label will appear upside down in the photograph, rotate as required.
If the number does NOT appear on the list, no further action is required. Reinstall the
instrument panel extension.
If the number IS on the list, proceed to the Replacement Procedure below.
Page 4
June 2014
Bulletin No.: 14352
Suspect Label Number Table
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H77181687
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H77207746
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H77207751
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H77207755
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H77207763
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H77207770
H77240145
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H77240148
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H77240200
H77240202
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H77240211
H77240212
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H77240219
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H77240221
H77240223
H77240224
H77240226
H77240227
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H77240229
H77240232
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H77240236
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H77240286
H77240287
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H77284597
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H77284602
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H77284606
H77284608
H77284610
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Page 5
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June 2014
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TSB/Document ID: 14352
Replacement Service Bulletin Number:
MFR Communication Date: 2014-06-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
MFR Component Subsystem:
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