NHTSA ID Number: 10248781
Manufacturer Communication Number: 14352A
TSB/Document Date: 2024-01-16
Summary
Passenger Airbag Partial Deployment
Bulletin No.: 14352A
Date: June 2014
Recall Bulletin
F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:
Passenger Airbag Partial Deployment
MODELS:
2015 Cadillac
Escalade, Escalade ESV
Previously Involved in Recalls 14220 or 14249
This bulletin has been revised to include a copy of the customer letter. Please discard all
copies of bulletin 14352.
All vehicles involved in noncompliance recalls 14220 and 14249 have been transferred to this
recall. All vehicles in this recall require an inspection of the IP assembly in the vehicle. Vehicles
involved in this recall were previously repaired under noncompliance recall 14220 or 14249.
These vehicles may have been repaired with suspect parts. To ensure a suspect part was not
installed in the vehicle, these vehicles are to be re-inspected to ensure that a correct part
was used during the repair.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that certain 2015 model year Cadillac Escalade and Escalade ESV
vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 208 for occupant
crash protection. The passenger airbag module is attached to a chute adhered to the backside
of the instrument panel with an infrared weld that was not sufficiently heated. This results in a
partial deployment which increases risk of injury in a crash.
CORRECTION
Dealers are to inspect the instrument panel assembly and, if necessary, replace it.
Copyright 2014 General Motors. All Rights Reserved.
Page 2
June 2014
Bulletin No.: 14352A
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have
a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts, if required, to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
23471519
23471520
Description
Panel, IP Upper Trim (Black) RH (RPO 4AA)
Panel, IP Upper Trim (Cocoa) RH (RPO 4ER)
11611805
Clip, W/S Upr G/Mldg
Quantity/Vehicle
1 (if req'd)
1 (if req'd)
1 (if panel
replaced)
SERVICE PROCEDURE
Note: The purpose of the inspection procedure below is to determine if the right instrument
upper trim panel must be replaced. Carefully read and follow the inspection procedure.
Use the following steps to remove the required interior trim, record the number from the tag on
the right hand instrument trim panel and determine if the panel needs to be replaced.
Page 3
June 2014
Bulletin No.: 14352A
1. Remove the instrument panel extension. Refer to Instrument Panel Extension Replacement
(Cadillac) in SI.
3909687
2. Locate the white paper tag on the instrument panel upper trim panel (there are two labels, it
is the label toward the center of the vehicle).
3. Using a digital camera or the camera function on a cell phone, take a clear picture of the
label.
3909688
4. Compare the last 9 numbers on the label to the Suspect Label Number Table below. The
label will appear upside down in the photograph, rotate as required.
If the number does NOT appear on the list, no further action is required. Reinstall the
instrument panel extension.
If the number IS on the list, proceed to the Replacement Procedure below.
Page 4
June 2014
Bulletin No.: 14352A
Suspect Label Number Table
H77168489
H77168490
H77168491
H77168492
H77168494
H77168495
H77168496
H77168497
H77168498
H77168500
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H77168502
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H77168504
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H77168507
H77168509
H77168510
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H77168516
H77168517
H77168518
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H77168536
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H77168544
H77168545
H77168546
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H77168548
H77168549
H77168550
H77168551
H77168552
H77168553
H77168554
H77168555
H77168556
H77168557
H77168560
H77168561
H77168562
H77168563
H77168564
H77168565
H77168566
H77168567
H77168569
H77168571
H77168573
H77168574
H77168576
H77168577
H77168578
H77168579
H77168581
H77168583
H77168584
H77168585
H77168587
H77168591
H77168633
H77168634
H77168635
H77168636
H77168637
H77168638
H77178036
H77178074
H77178075
H77178077
H77178078
H77178080
H77178081
H77178083
H77178084
H77178085
H77178086
H77178088
H77178089
H77178091
H77181687
H77181691
H77181692
H77181693
H77181694
H77181696
H77207746
H77207747
H77207749
H77207750
H77207751
H77207752
H77207753
H77207754
H77207755
H77207756
H77207757
H77207759
H77207763
H77207764
H77207766
H77207769
H77207770
H77240145
H77240146
H77240147
H77240148
H77240149
H77240150
H77240151
H77240152
H77240153
H77240154
H77240155
H77240156
H77240157
H77240158
H77240159
H77240162
H77240164
H77240165
H77240166
H77240167
H77240168
H77240169
H77240170
H77240171
H77240172
H77240173
H77240174
H77240175
H77240177
H77240178
H77240179
H77240182
H77240183
H77240184
H77240185
H77240186
H77240187
H77240188
H77240189
H77240190
H77240191
H77240192
H77240196
H77240197
H77240198
H77240199
H77240200
H77240202
H77240203
H77240204
H77240205
H77240206
H77240207
H77240208
H77240211
H77240212
H77240213
H77240214
H77240215
H77240219
H77240220
H77240221
H77240223
H77240224
H77240226
H77240227
H77240228
H77240229
H77240232
H77240233
H77240234
H77240235
H77240236
H77240237
H77240286
H77240287
H77240288
H77240289
H77240290
H77240291
H77240292
H77240293
H77240294
H77240295
H77240297
H77240298
H77240299
H77240300
H77240301
H77240302
H77240303
H77240304
H77240305
H77240306
H77240307
H77240308
H77240310
H77240311
H77240312
H77240314
H77240315
H77240317
H77271635
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H77271664
H77271665
H77271667
H77271668
H77271669
H77271670
H77271671
H77271672
H77271673
H77271674
H77271675
H77271676
H77271677
H77271678
H77271679
H77271680
H77271681
H77271683
H77284597
H77284598
H77284601
H77284602
H77284603
H77284604
H77284605
H77284606
H77284608
H77284610
H77284611
H77284612
H77284614
H77284616
H77284618
H77284619
H77284620
H77284621
H77284622
H77284624
H77284625
H77284626
H77284628
H77284630
H77284631
H77284632
H77284634
H77284635
H77284636
H77284639
H77284644
H77284646
H77284647
H77284648
H77284650
H77284651
H77284653
H77284655
H77284656
H77284657
H77284658
H77284659
H77284660
H77284661
H77284662
H77284664
H77284665
Page 5
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June 2014
H77304798
H77304799
H77304800
H77304802
H77304803
H77304804
H77304805
H77304806
H77304807
H77304808
H77304809
H77304810
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H77304812
H77304815
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H77304819
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TSB/Document ID: 14352A
Replacement Service Bulletin Number:
MFR Communication Date: 2014-06-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
MFR Component Subsystem:
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