3971005

Caution: Do NOT use petroleum-based cleaning products to clean the key or key covers.
2. Clean the head and slot of the keys using a shop towel and isopropyl alcohol.
3. Clean the front and back key covers using a shop towel and isopropyl alcohol.
Note: The adhesive for this repair begins to cure quickly. It is essential that both keys are
repaired promptly. Ensure all of the required tools, parts and supplies are on your work bench
BEFORE attempting to assemble the key covers over the key. The following items should be on
the work bench:


Adhesive



A front and back key cover for each key



File



Shop towels and rubber gloves



Two rings for each key



Spring clamp with rubber ends

Note: Use a small flat bladed screwdriver to separate the two covers. Insert the screwdriver into
the key blade opening of the cover. Turn the screw driver to separate the two covers.
4. Assemble the front and back key cover over the key. Ensure the front and back cover fit over
the key and that the two covers snap together.


If the key covers fit over the key and snap together correctly, proceed to step 5.



If the key covers do NOT fit over the key, file more material off the body of the key. Reassemble the key covers over the key to ensure proper cover fit. Clean the key and covers
BEFORE applying the adhesive.

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November 2014

Bulletin No.: 14350D

3971030

5. Dispense a small amount of adhesive to ensure the mixed adhesive is blue or green (not
white or brown) in color. Then apply a bead of adhesive to the inside of the front and back
key cover. Ensure a bead of adhesive is applied to the whole perimeter of the cover.

3970991

6. Press the front and back key cover over the key.

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November 2014

Bulletin No.: 14350D

3971005

7. Remove excess adhesive from the body of the key using a shop towel and isopropyl alcohol.
8. Remove excess adhesive from the hole of the front and back key cover using a shop towel
and small screwdriver.

3970997

9. Clamp the two covers together using a spring clamp with rubber ends.
10. Allow the adhesive to dry for 30 minutes before removing the spring clamp from the key
assembly.

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November 2014

Bulletin No.: 14350D

4023353

11. Install two 16 mm key rings to the key. Attach the first 16 mm ring to the key hole. Attach the
second 16 mm ring to the first 16mm ring. Refer to photograph.

4023355

12. After allowing the key insert to dry for 24 hours, install the fob to the key assembly as shown
in the photograph. Do NOT add larger key rings to the assembly. Refer to the owner manual
supplement for information about the ignition key assembly.
13. Make a copy to the owner manual supplement on the last page of this bulletin and insert it
into the vehicle’s owner manual.
Note: Do not re-attach the fob or any other keys to the second 16 mm ring. Instruct the customer
not to attach the fob or any other keys to the second ring for approximately 24-hours to allow the
adhesive to reach maximum holding strength. Customers are to refer to the owner manual
supplement for proper attachment instructions.

Page 15

November 2014

Bulletin No.: 14350D

COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100755
9100880
9100881

9100882

9100883

9100959

Description
Install Key Insert and Key Rings (Two Keys)
Install Key Cover and Key Rings (Two Keys)
Add: 0.1-0.3 to Modify Key to Fit Key Cover
Insert Test Fit Unsuccessful – Repair Not Workable
Install Key Cover and Key Rings (Two Keys)
Add: 0.1-0.3 to Modify Key to Fit Key Cover (If Required)
Service Keys (Round Hole or Square Design)
Add: 0.1-0.3 to Modify Key to Fit Key Cover (If Required)
Includes: Insert Test Fit, Key Cover Repair and Cutting Two
Keys - Service Key Modification Not Required
Service Keys (Slot Design)
Add: 0.1-0.3 to Modify Key to Fit Key Cover if required
Includes: Insert Test Fit, Key Cover Repair and Cutting Two
Keys - Service Key Modification Required
Purchase 3M Applicator Gun and Plunger (One Time
Purchase For Canada and Export Only)

Labor
Time
0.4
0.4

Net
Item
*
**

0.5

**

0.8

N/A

1.2

N/A

N/A

***

Note: Most keys will NOT require much filing to fit into the key covers. The 0.4 base time includes
time to perform minor filing for correct key-to-cover fit. Only use the add time for repairs that
require a substantial amount of filing time.
Note: Since usage of the 3M applicator gun and plunger is unlimited, their acquisition from
ExodusDirect or a regional distributor is considered a one-time buy. This means that GM will
reimburse the dealer only once for their purchase. Any additional applicator guns and plungers
purchased will be a dealer expense and not covered by this recall. All U.S. dealers received a
3M applicator gun and plunger as part of the parts pre-shipment at no charge.
Note: If a customer presents additional keys for modification (more than 2 keys), perform either
repair. For a valet key modification, perform the key insert repair only. Route the warranty
transaction for wholesale authorization.

Page 16
*

November 2014

Bulletin No.: 14350D

The amount identified in “Net Item” should represent the actual sum total of the cost for the
Loctite adhesive and primer needed to perform the required repairs, not to exceed $0.21
USD, $0.23 CAD.

** The amount identified in “Net Item” should represent the actual sum total of the cost for the
3M adhesive and nozzle needed to perform the required repairs, not to exceed $3.08 USD,
$3.48 CAD.
*** For Canada and Export Only: The amount identified in “Net Item” should represent the actual
sum total of the cost for the 3M applicator gun and plunger needed to perform the required
repairs, not to exceed $65.00 CAD. The 3M applicator gun and plunger are also used to
perform the same repair on vehicles involved in safety recalls 14172 and 14299. If a
transaction has already been submitted under either one of those recalls for the purchase of
the 3M applicator gun and plunger, do not attempt to submit another transaction under this
recall as it will be rejected.
CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the U.S. National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For U.S. and Export (U.S. States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The U.S. National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the U.S.
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.

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November 2014

Bulletin No.: 14350D

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Program follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 18

November 2014

Bulletin No.: 14350D

IMPORTANT SAFETY RECALL
September 2014
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in your
2000-2005 model year (MY) Chevrolet Impala or Monte Carlo, 1997-2005 MY Chevrolet
Malibu, 1999-2004 MY Oldsmobile Alero, 1998-2002 MY Oldsmobile Intrigue, 1999-2005 MY
Pontiac Grand Am or 2004-2008 MY Pontiac Grand Prix vehicle. As a result, GM is
conducting a safety recall. We apologize for this inconvenience. However, we are concerned
about your safety and continued satisfaction with our products.

IMPORTANT







This notice applies to your vehicle.
Your vehicle is involved in GM safety recall 14350.
Until the recall has been performed, it is very important that you
remove all items from your key ring, leaving only the vehicle key.
The key fob (if applicable), should also be removed from the key
ring.
Schedule an appointment with your Cadillac dealer as soon as
possible.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

If the key ring is carrying added weight and the vehicle goes off road
or experiences some other jarring event, it may unintentionally move
the key away from the “run” position. If this occurs, engine power,
power steering and power braking may be affected, increasing the
risk of a crash. If the ignition switch is not in the run position, the air
bags may not deploy if the vehicle is involved in a crash, increasing
the risk of injury or fatality.

What will we
do?

Your GM dealer will install two key rings and an insert in the key slot
or a cover over the key head on all ignition keys. This service will
be performed for you at no charge. Because of scheduling
requirements, it is likely that your dealer will need your vehicle
longer than the actual service correction time of approximately 15
minutes.
Also included with this letter is an owner manual supplement.
Please review this document and retain it with your vehicle’s owner
manual.

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November 2014

Bulletin No.: 14350D

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible. When you arrive for your
appointment, please bring both sets of keys. In the meantime, it is
very important that until the recall has been performed, you
remove all items from your key ring, leaving only the vehicle
key. The key fob (if applicable), should also be removed from
the key ring.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division

Number

Chevrolet
Oldsmobile
Pontiac
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-442-6537
1-800-762-2737
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-833-6537
1-800-833-7668

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V400.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

Jeffrey M. Boyer
Vice President
Global Vehicle Safety

GM Recall Number: 14350

Page 20

November 2014

Bulletin No.: 14350D

REPRODUCE LOCALLY - INSERT IN VEHICLE’S OWNER MANUAL

3973594