Bulletin No.: 14350D
Date: November 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Unintended Ignition Key Rotation

MODELS:

2000-2005 Chevrolet Impala
2000-2005 Chevrolet Monte Carlo
1997-2005 Chevrolet Malibu
1999-2004 Oldsmobile Alero
1998-2002 Oldsmobile Intrigue
1999-2005 Pontiac Grand Am
2004-2008 Pontiac Grand Prix

In the Parts Information section, the quantity per vehicle repair approximation for one tube of
Loctite Adhesive 426™ has been changed from 125 to 100 vehicles. In the Service Procedure
section, the first bullet in the note at the beginning of procedure has been modified to clarify that
either repair is acceptable and may be performed at the dealer’s discretion. New photographs
and text have also been added on pages 8 and 14. Additionally, a copy of the customer
notification letter is now included. Please discard all copies of 14350C.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in all 20002005 model year (MY) Chevrolet Impala and Monte Carlo, 1997-2005 MY Chevrolet Malibu,
1999-2004 MY Oldsmobile Alero, 1998-2002 MY Oldsmobile Intrigue, 1999-2005 MY Pontiac
Grand Am and 2004-2008 MY Pontiac Grand Prix vehicles. If the key ring is carrying added
weight and the vehicle goes off road or experiences some other jarring event, it may
unintentionally move the key away from the “run” position. If this occurs, engine power, power
steering and power braking will be affected, increasing the risk of a crash. If the ignition switch
is not in the run position, the air bags may not deploy if the vehicle is involved in a crash,
increasing the risk of injury or fatality.

Copyright 2014 General Motors. All Rights Reserved.

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November 2014

Bulletin No.: 14350D

CORRECTION
Dealers are to install two 16mm outer diameter key rings and an insert in the key slot or a cover
over the key head on all ignition keys.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports,
or sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
For U.S. and Canada
The pre-shipment of GMCCA components (key inserts, key cover kits and key rings) has
concluded. Dealers may begin placing orders for these parts starting September 24, 2014.
Dealers should place orders via the Parts Workbench or EPIC using DRO or CSO. There is no
need to place a CSO-3 order as stock will be available at your local PDC. Orders will process
within the normal standards of service. Refer to answerbacks and/or order status inquiries for
order information. Orders will continue to be monitored by GMCCA.
Dealers should continue to order the Loctite® and 3M products from ExodusDirect by visiting
their website at www.oemhelper.com or calling 844-596-9428.
For Export
If the Loctite® and 3M products cannot be obtained from ExodusDirect, please try to obtain from
a regional distributor. For the parts supplied by GMCCA, customers should begin normal
ordering. Orders will be monitored.
Please note, key ring orders may be fulfilled with any one of the key ring part numbers listed
below, even if it is not the specific part that was ordered.

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November 2014

Bulletin No.: 14350D

For Service Option #1 - Install Two 16mm Key Rings and an Insert in the Key Slot
Part Number
23279477
Obtain From
ExodusDirect

Description
Key Insert (Pack of 4)
Loctite Adhesive 426™

Obtain From
ExodusDirect

Loctite Primer 770™

23247262 *
or
23232599
or
13598784

Key Ring (Pack of 4)

Quantity/Vehicle
4
1 tube fixes
approx. 100
vehicles
1 bottle fixes
approx. 250
vehicles
4 Rings
(2 Per Key)

* Stock is now exhausted for this part number. Please direct your key ring orders to part numbers
23232599 or 13598784.
Note: Since only a small number of vehicles will require key replacement, dealers are
encouraged not to order service keys for shelf stock. If a service key is required, dealers should
refer to the GM Electronic Parts Catalog (EPC) for service key part number information and order
accordingly from GMCCA.
For Service Option #2 – Install Two 16mm Key Rings and a Cover over the Key Head
Part Number
23279476
Obtain From
ExodusDirect

Description
Key Cover Kit (Includes Two Front and Rear Covers)
3M™ Scotch-Weld™ DP8805NS Adhesive
3M™ Part Number 68958

Obtain From
ExodusDirect
Obtain From
ExodusDirect

Static Mixing Nozzle for 3M™ Scotch-Weld™ Adhesives
3M™ Part Number 69043
3M™ Performance Manual Applicator, 50mL
3M™ Part Number 08190
10:1 Ratio Plunger for 3M™ Scotch-Weld™ Adhesives
3M™ Part Number 69044

Obtain From
ExodusDirect
23247262 *
or
23232599
or
13598784

Key Ring (Pack of 4)

Quantity/Vehicle
1
1 Bottle fixes
approx. 6
vehicles
1 nozzle per
vehicle
N/A
(Usage Unlimited)
N/A
(Usage Unlimited)
4 Rings
(2 Per Key)

* Stock is now exhausted for this part number. Please direct your key ring orders to part numbers
23232599 or 13598784.

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November 2014

Bulletin No.: 14350D

Note: Since only a small number of vehicles will require key replacement, dealers are
encouraged not to order service keys for shelf stock. If a service key is required, dealers should
refer to the GM Electronic Parts Catalog (EPC) for service key part number information and order
accordingly from GMCCA.
SERVICE PROCEDURE
Note: Carefully read and follow the instructions below.


Use either the key insert repair or two-piece key cover repair procedure to repair most
customer-provided keys. Both repair methods are GM-approved repairs. Product availability,
customer preference, and key design requirements will determine which key repair method
to use.



Before performing the key repair, inspect the ignition lock cylinder to determine if it has two
“ears” protruding from the cylinder. If the lock cylinder has ears, perform the key insert repair
only.



Some keys will NOT be able to be repaired using the key insert repair. Use the two piece key
cover kit to repair keys that cannot be repaired using the insert key repair.



In the rare instance that keys cannot be repaired, order new service keys for the customerprovided keys. Do NOT order new service keys unless BOTH repair methods have been
attempted.



The new service keys may have to be modified as instructed in this bulletin.



If the new service key has a slot design for the key ring, it MUST be repaired using the key
insert or two-piece key cover repair.



If the new service key has a round hole or square design for the key ring, no key modification
is required. Install two 16mm key rings as instructed in the service procedure.



If a customer presents additional keys for modification (more than 2 keys), perform the key
insert repair or the two-piece key cover repair and route the warranty transaction for
wholesale authorization.



If a customer presents a valet key for modification, perform the key insert repair only and
route the warranty transaction for wholesale authorization. Do not attempt the two-piece key
cover repair. Valet keys are easily distinguish from standard keys by their gray color and the
word “Valet” imprinted on them.

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November 2014

Bulletin No.: 14350D

Key Insert Repair

3970365

Note: Locate the four key inserts and four 16 mm rings. Two key inserts are required to modify
one key. Two 16mm key rings are required for each key repair.
Note: If the key slot is too small or large for the insert, use the two-piece key cover repair. If the
head of the insert does not cover the entire slot, the key insert repair cannot be used.
1. Test fit the customer-provided key. Insert a key insert into the front slot of the key and insert
a second key insert into the back slot of the key. Ensure the key insert fits flush into the slot
of both sides of the key.
2. Remove the inserts from the front and back key slots.

3970395

Caution: Do NOT use petroleum-based cleaning products to clean the key or key covers.
3. Clean the head and slot of the keys using a shop towel and isopropyl alcohol.

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Bulletin No.: 14350D

3970397

4. Clean the key inserts using a shop towel and isopropyl alcohol.
Caution: Allow the primer to dry for 5 minutes BEFORE proceeding to step 7 to ensure the
adhesive will provide a strong bond between the key insert and the slot of the key.
Note: The adhesive for this repair begins to cure quickly. It is essential that both keys are
repaired promptly. Ensure all of the required tools, parts and supplies are on your work bench
BEFORE attempting to apply primer and adhesive to the key slots and key inserts. The following
items should be on the work bench:


Rubber gloves and shop towels



Adhesive



Key inserts



Two rings for each key



Spring clamp with rubber ends

3970399

5. Apply the primer to the front and back key slot of the two keys.
6. Apply the primer to the four inserts.

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November 2014

Bulletin No.: 14350D

3970372

7. Apply adhesive to the corners (3) of the key slots.
8. Apply adhesive to the post (1) and hole (2) of each insert.

3970401

9. Insert a front and back insert to the key slot of each key.
10. Clean the body of the keys with a shop towel.
11. Clean the hole of each key with a shop towel and screwdriver.

3970376

12. Clamp the two key insert to the key slot using a spring clamp with rubber ends.

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November 2014

Bulletin No.: 14350D

13. Remove the clamp from the key assembly after allowing the adhesive to dry for 5 minutes.

4021807

14. Install two 16 mm key rings to the key. Attach the first 16 mm ring to the key hole. Attach the
second 16 mm ring to the first 16 mm ring. Refer to photograph.

4022120

15. After allowing the key insert to dry for 24 hours, install the key fob to the key assembly as
shown in the photograph. Do NOT add larger key rings to the assembly. Refer to the owner
manual supplement for information about the ignition key assembly.
16. Make a copy to the owner manual supplement on the last page of this bulletin and insert it
into the vehicle’s owner manual.
Note: Do not re-attach the fob or any other keys to the second 16 mm ring. Instruct the customer
not to attach the fob or any other keys to the second ring for approximately 24-hours to allow the
adhesive to reach maximum holding strength. Customers are to refer to the owner manual
supplement for proper attachment instructions.

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November 2014

Bulletin No.: 14350D

Two-Piece Key Cover Repair

3971048

Note: Locate the four key covers and four 16 mm rings. A front and back cover are required to
modify one key. Two 16mm key rings are required for each key repair.

3971010

Note: There is a front and back key cover. The front key cover has a GM logo on it (1). The back
key cover is blank (2).

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November 2014

Bulletin No.: 14350D

3971023

1. Test fit the customer-provided key into the back key cover.
1.1 Ensure the body of the key fits into the back key cover. The body of the key may require
some filing to fit into the cover. Use a file to remove the material from the body of the key.
1.2 Align the back cover boss (1) with the slot (2) of the customer-provided key.
1.3 Using a pen or knife mark the top portion of the slot (3) that must be cut in order for the
customer-provided key to fit inside of the back cover.

3971044

1.4 Using a knife or box cutter, cut out a notch (A) in the slot of the key.
1.5 The back cover boss must fit inside of the notched area of the key (B).
1.6 Remove the key from the back cover.

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November 2014

Bulletin No.: 14350D