Bulletin No.: 11175A
Date: February 2013

Service Bulletin

SPECIAL COVERAGE
SUBJECT: Special Coverage Adjustment - Shift Lever May Not Display Correct Gear
MODELS:

2007-2008 Saturn AURA
Equipped with 4-Speed Automatic Transmission (ME7/MN5)

The service procedure in this bulletin has been revised to include the installation of a cable kit
(clam shell). Please discard all copies of bulletin 11175.
CONDITION
Some 2007-2008 model year Saturn AURA vehicles equipped with a 4-speed automatic
transmission (ME7/MN5) have a condition in which the transmission shift cable may fracture. As
the fracture begins, the driver may have a difficult time selecting a gear or removing the key from
the ignition. If these warnings are ignored, the cable could continue to fracture and shift function
could be lost. The driver may not be able to restart the vehicle or shift the vehicle into PARK,
allowing the vehicle to roll away if the driver has exited the vehicle without applying the park
brake.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 120,000
miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in
service, regardless of ownership.
Dealers are to replace the transmission shift cable. The repairs will be made at no charge to the
customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
November 22, 2011, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to November 22, 2011,
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
Involved are certain 2007-2008 model year Saturn AURA vehicles equipped with a 4-speed
automatic transmission (ME7/MN5).
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the
Applicable Warranties section in the Global Warranty Management system.
Copyright 2013 General Motors. All Rights Reserved.

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February 2013

Bulletin No.: 11175A

PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors
Customer Care and Aftersales (GMCC&A).
Part Number
25907374
25907379
19210732

Description
Bracket, A/Trans Range Sel Lvr Cbl
Cable, A/Trans Range Sel Lvr
Cable Kit, A/Trns Range Sel Lvr

Quantity/Vehicle
1
1
1

SERVICE PROCEDURE
1.

Verify that the transmission shift cable requires replacement. Refer to the appropriate
diagnostic information in SI. Pay particular attention for any signs of fraying or fracture.
 If the transmission shift cable does NOT require replacement, no further action is required.
Inform the customer that any additional diagnosis and repairs are not covered under this
special coverage.
 If the transmission shift cable requires replacement, proceed to Step 2.

2.

Remove the floor shift control cable. Refer to Floor Shift Control Cable Replacement in SI.

1765068

3.

Remove and discard the cable bracket (4).

4.

Install a new floor shift control cable and new bracket. Refer to Floor Shift Control Cable
Replacement in SI.

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February 2013

Bulletin No.: 11175A

2269484

Hybrid vehicle shown. Combustion engine vehicle is similar.
(1)
(2)
(3)
(4)
(5)

Clam Shell in Two Pieces
Clam Shell Around Shift Cable Locking Tabs
Clamp on Clam Shell
Inlet Coolant Hose and
Heater Cooler Pump.

5.

Install the clam shell (1) (2) over the shifter cable locking tabs.

6.

Install the service clamp over the clam shell (3). Position the clamp fastener head away from
the inlet coolant hose (4). Tighten the clamp to 4 N·m (35 lb-in).

7.

Ensure that there is 15 mm (19/32 in) of clearance between the inlet coolant hose (4) and the
clam shell (3). On hybrid equipped vehicles, it may be necessary to reposition the inlet
coolant hose (4) to achieve the required 15 mm (19/32 in) of clearance. To reposition the
inlet coolant hose (4) on hybrid equipped vehicles, locate the heater cooler pump (5)
and perform Steps 5.1-5.4.

Caution: Do not kink or damage the inlet coolant hose (4) when repositioning the hose to
obtain the 15 mm (19/32 in) clearance. To avoid damaging the hose clamp, use J-38185 or
equivalent hose clamp pliers to loosen the hose clamp.
7.1. Using J-38185 or equivalent hose clamp pliers, loosen the inlet coolant hose (4)
connected to the heater cooler pump (5). Note the location of the clamp on the inlet
coolant hose (4).
7.2. Rotate the inlet coolant hose (4) clockwise until 15 mm (19/32 in) of clearance between
the inlet coolant hose (4) and clam shell (3) is achieved.
7.3. Ensure that the inlet coolant hose clamp is secure on the inlet coolant hose (4) in the
production location.
7.4. Install the generator control module cover. Refer to Generator Control Module Cover
Replacement in SI.

Page 4
8.

February 2013

Bulletin No.: 11175A

Close the hood.

CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by December 31, 2012, unless otherwise
specified by state law. If this is not convenient for the customer, they may mail the completed
form and all required documents to the GM Customer Assistance Center. Repairs must have
occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000
miles, whichever occurs first.
All reasonable customer paid receipts should be considered for reimbursement. The amount to
be reimbursed will be limited to the amount the repair would have cost if completed by an
authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: If a reimbursement request is denied, dealers MUST provide the customer with an
explanation, in writing, as to why the request was denied. GM expects all reimbursement
requests to be approved or denied within 30 days of receipt. If the denial was due to missing
documents, the customer can resubmit when the missing documents are obtained, as long as it is
still within the allowed reimbursement period.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by
GWM.
CUSTOMER REIMBURSEMENT - For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by December 31, 2012. Repairs must
have occurred within the 10 years of the date the vehicle was originally placed in service, or
193,000 kilometres, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.

If the work was done by someone other than a GM dealership, the amount of reimbursement will
be limited to the amount that the repair would have cost GM to have it completed by a GM
dealership.

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February 2013

Bulletin No.: 11175A

COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
T5842
T5843

T5844
T5845

Description
Diagnostic Time Only – No Repair Required
Replace Transmission Shift Cable (inc. install transmission shift
cable kit)
Add: Hybrid Vehicle
Add: Diagnostic Time
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time
0.1-0.3
1.1

Net
Item
N/A
N/A

0.1
0.1-0.3
0.2
0.1

*
N/A

* The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer fo r information
on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 6

February 2013

Bulletin No.: 11175A
November 2011

Dear General Motors Customer:
As the owner of a 2007 or 2008 model year Saturn AURA, your satisfaction with our product is
very important to us.
This letter is intended to make you aware that some 2007 and 2008 model year Saturn AURA
vehicles equipped with a 4-speed automatic transmission have a condition in which the
transmission shift cable may fracture. As the fracture begins, the driver may have a difficult time
selecting a gear or removing the key from the ignition. If these warnings are ignored, the cable
could continue to fracture and shift function could be lost. The driver may not be able to restart
the vehicle or shift the vehicle into PARK, allowing the vehicle to roll away if the driver has exited
the vehicle without applying the park brake.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for this
condition. If this condition occurs on your 2007 or 2008 model year Saturn AURA within 10 years
of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever
occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions
other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the
completed form and all required documents to Reimbursement Department, PO Box 33170,
Detroit, MI 48232-5170. The completed form and required documents must be presented to your
dealer or received by the Reimbursement Department by December 31, 2012, unless state law
specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-6000

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February 2013

Bulletin No.: 11175A

We are sorry for any inconvenience you may experience; however we have taken this action in
the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
11175