Bulletin No.: 11243A
Date: September 2013

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Propshaft Bolt Inspection

MODELS:

2011 Chevrolet Express
2011 GMC Savana

This program is being extended until March 31, 2014. Please discard all copies of bulletin
11243.
THIS PROGRAM IS IN EFFECT UNTIL MARCH 31, 2014.
CONDITION
On certain 2011 model year Chevrolet Express and GMC Savana vehicles, two of the four bolts
that attach the propshaft to the rear axle may not be fastened to the proper specification and
may begin to loosen. This would result in an unusual noise and/or vibration. If the bolts
continue to loosen and the propshaft separates from the rear axle, the power to the wheels will
no longer be delivered. The engine will continue to run and power braking and steering will not
be affected.
CORRECTION
Dealers are to inspect the propshaft bolts to ensure they are properly fastened.
VEHICLES INVOLVED
Involved are certain 2011 model year Chevrolet Express and GMC Savana vehicles.
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the
Required Field Actions section in the Global Warranty Management system. Not all
vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have
a report available if they have no involved vehicles currently assigned.
Copyright 2011 General Motors. All Rights Reserved.

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September 2013

Bulletin No.: 11243A

The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
PART INFORMATION
No parts are required for this program.
SERVICE PROCEDURE
1.

Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

2702481/2702542

2.

Determine if the rear propeller shaft retaining bolts (1) are secure and tightened to
25 Nm (18 lb-ft).
 If the retaining bolts (1) are secure and tightened to 25 Nm (18 lb-ft), proceed to Step 3.
 If the retaining bolts (1) are not secure and tightened to 25 Nm (18 lb-ft), tighten the
retaining bolts to 25 Nm (18 lb-ft) using a torque wrench and then proceed to Step 3.

3.

Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.

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September 2013

Bulletin No.: 11243A

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2469

Description
Inspect and/or Tighten Propshaft Retaining Bolts

Labor
Time
0.3

CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle (see copy of customer
letter included with this bulletin).
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through March 31, 2014.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the involved vehicle listing, are to be
contacted by the dealer. Arrangements are to be made to make the required correction
according to the instructions contained in this bulletin. A copy of the customer letter is provided
in this bulletin for your use in contacting customers. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your facility for service through March 31, 2014, you must take the steps necessary to be sure
the program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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September 2013

Bulletin No.: 11243A
September 2011

Dear General Motors Customer:
We have learned that on your 2011 model year Chevrolet Express or GMC Savana, two of the
four bolts that attach the propshaft to the rear axle may not be fastened to the proper
specification and may begin to loosen. This would result in an unusual noise and/or vibration. If
the bolts continue to loosen and the propshaft separates from the rear axle, the power to the
wheels will no longer be delivered. The engine will continue to run and power braking and
steering will not be affected.
Your satisfaction with your vehicle is very important to us, so we are announcing a program to
prevent this condition.
What We Will Do: Your GM dealer will inspect the propshaft bolts to ensure that they are
properly fastened. This service will be performed for you at no charge until March 31, 2014.
After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of courtesy transportation while
your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your
dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
11243