Bulletin No.: 11160B
Date: May 2013

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Loss of Air Conditioning - Reprogram Body Control Module

MODELS:

2011 Chevrolet Camaro

The expiration date of this program has been extended to September 30, 2013.
discard all copies of bulletin 11160A.

Please

THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2013.
CONDITION
Certain 2011 model year Chevrolet Camaro vehicles may have a condition in which the air
conditioning compressor may not turn on or turn off. This could cause the compressor to fail,
resulting in a loss of air conditioning.
CORRECTION
Dealers are to reprogram the body control module.
VEHICLES INVOLVED
Involved are certain 2011 model year Chevrolet Camaro vehicles.
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the
Required Field Actions section in the Global Warranty Management system. Not all
vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
Copyright 2013 General Motors. All Rights Reserved.

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May 2013

Bulletin No.: 11160B

states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
PART INFORMATION
No parts are required for this program.
SERVICE PROCEDURE
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The
calibration numbers required for this service procedure are programmed into control modules
via a Multiple Diagnostic Interface (MDI) with the calibration update. When using a MDI for
reprogramming, ensure that is updated with the latest software version. Use TIS2WEB on or
after 05/16/11 to obtain the calibration. If you cannot access the calibration, call the Techline
Customer Support Center and it will be provided.
For step-by-step programming instructions, please refer to SI and the Techline Information
System (TIS) terminal.
1.

Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain
a charge during programming. Only use an approved Midtronics® PSC 550 Battery
Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain proper
battery voltage during programming.

2.

Reprogram the body control module (BCM). Refer to SI and Service Programming System
(SPS) documentation for programming instructions, if required.
2.1 Connect the MDI to the vehicle.
2.2 Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and
Programming Process screen.
2.3 Select BCM Body Control Module -- Programming from the Supported Controllers
screen.
2.4 Follow the on-screen instructions.

3.

On the SPS Supported Controllers screen, select BCM Body Control Module  Setup and
follow the on-screen instructions.

4.

Remove the MDI and turn the ignition off.

5.

Open and close the driver’s door.

6.

Wait 2 minutes. This will clear the Stabilitrack message if present.

7.

Clear all diagnostic trouble codes (DTCs).

8.

If the vehicle is equipped with a sunroof, close the sunroof completely and re-open the
sunroof to the full-open position.

9.

Check the driver information center display for additional messages regarding further
calibration instructions. If there are no additional driver information center instructions
present, programming is complete.

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May 2013

Bulletin No.: 11160B

COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2434

Description
Reprogram BCM

Labor
Time
0.4

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer
letter included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through September 30, 2013.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the involved vehicle listing, are to be
contacted by the dealer. Arrangements are to be made to make the required correction
according to the instructions contained in this bulletin. A copy of the customer letter is provided
in this bulletin for your use in contacting customers. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your facility for service through September 30, 2013, you must take the steps necessary to be
sure the program correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 4

May 2013

Bulletin No.: 11160B

Dear General Motors Customer:
We have learned that your 2011 model year Chevrolet Camaro may have a condition in which
the air conditioning compressor may not turn on or turn off. This could cause the compressor to
fail, resulting in a loss of air conditioning.
Your satisfaction with your Camaro is very important to us, so we are announcing a program to
prevent this condition.
What We Will Do: Your GM dealer will reprogram the body control module. This service will be
performed for you at no charge until September 30, 2013. After that, any applicable warranty
will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of courtesy transportation while
your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your
dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Camaro provides you many miles of enjoyable driving.

Jim Moloney
General Director,
Customer and Relationship Services
11160