Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 27, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010-2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster

REF :

Customer Satisfaction Program 13N02 – Supplement # 1
Dated September 30, 2014

New! REASON FOR THIS SUPPLEMENT
• Program Terms: Updated program extension coverage of the brake booster.
• Vehicles Covered by this program: Section updated.
• Owner Notification Mailing Schedule: New updated Owner Letters.
• Technical Information: Updated Technical Information.
• Mobile Service Repair Assessment: Attachment added.
• Mobile Repair/Vehicle Pickup and Delivery Record: Attachment added.
• Mobile Service Repair Assessment Level: Section added.
• OASIS Activation: Section updated.
• Sold Vehicles: Section updated.
• Additional Repair (Labor Time and/or Parts): Section updated.
• Owner Refunds: Section updated.
• Pick-Up and Delivery: Section added.
• Claims Preparation and Submission: Section updated.
• Labor Allowances: Expanded the coverage to 2014 model year.
• Parts Requirements / Ordering Information: Service parts information updated.
New! PROGRAM TERMS
This program extends the coverage of the brake booster to 10 (ten) years of service or 150,000 miles
from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program.
• If a vehicle has already exceeded the time or mileage limit and is part of the initial launch
population (vehicle build date of May 3, 2010 through March 28, 2013), this coverage expired
on January 31, 2015.
• If a vehicle has already exceeded the time or mileage limit and is part of the incremental
launch population (vehicle build date of April 2, 2013 through February 28, 2014), this
coverage will last through November 30, 2025.
• Coverage is automatically transferred to subsequent owners.
Population

Build Dates

Expiration Date

Initial

May 3, 2010 through March 28, 2013

January 31, 2015

Incremental

April 2, 2013 through February 28, 2014

November 30, 2025

 Copyright 2023 Ford Motor Company

New! VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant

Build Dates

Edge / MKX

2010-2013

Oakville

May 3, 2010 through March 28, 2013

Edge / MKX

2013

Oakville

April 2, 2013 through November 18, 2013

Edge / MKX

2014

Oakville

July 25, 2013 through February 28, 2014

U.S. population of affected vehicles: 612,975. Affected vehicles are identified in OASIS.
REASON FOR PROVIDING ADDITIONAL COVERAGE
In some of the affected vehicles, it is possible for the brake booster to develop a small tear in the
diaphragm under certain driving and environmental conditions. If this occurs, the driver may hear a
hissing noise while depressing the pedal and may also experience a “spongy” pedal feel without a
noticeable effect on braking performance. If the vehicle is not serviced, the tear will eventually expand
and the pedal effort required to stop the vehicle will gradually increase. However, in all cases, the
fundamental vehicle braking system remains functional.
SERVICE ACTION
If an affected vehicle displays this condition and is beyond the terms of the New Vehicle Limited
Warranty, dealers are authorized to replace the brake booster under this one-time repair program.
This repair must be performed at no charge to the vehicle owner.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters for the initial population were mailed the week of January 13, 2014.
Owner Letters for the incremental population are expected to be mailed the week of December 4,
2023. Dealers should repair any affected vehicles that exhibit an improperly functioning brake booster,
whether or not the customer has received a letter.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Information
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

Administrative Information
Page 1 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
All repairs in this program have the following assessment level.
- Not Mobile Service Capable
New! OASIS ACTIVATION

OASIS was activated on January 9, 2014 for the initial population. For the new incremental population
OASIS will be activated November 27, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
New! SOLD VEHICLES

•
•

Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter and per the new
guidelines:
o For the initial population, the refund offer expired June 30, 2014.
o For the incremental population, this refund offer will expire on December 31, 2023.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 2 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! OWNER REFUNDS (Continued)
• Dealers are also authorized to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. There
is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by
Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the diagnosis and replacement of
the brake booster.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
New! PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
New! CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 13N02 if the vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 13N02
 Customer Concern Code (CCC): N17 Brakes Noisy
 Condition Code (CC): 42 Does Not Operate Properly
 Causal Part Number: 2005, Quantity 0
•

For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

•

Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Refunds: Submit refunds on a separate repair line.
- Program Code: 13N02
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.

•

 Copyright 2023 Ford Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! CLAIMS PREPARATION AND SUBMISSION (Continued)
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! LABOR ALLOWANCES
Model Year(s)

Description

Labor Operation

Labor Time

2010

Install a new brake booster

13N02B

1.3 Hours

2011 - 2014

Install a new brake booster

13N02C

2.0 Hours

New! PARTS REQUIREMENTS / ORDERING INFORMATION
Edge/MKX Brake Booster Replacement Parts List
*Note: Select The Correct Parts List For Each Vehicle Combination Below:
Part
Description

Brake
Booster

Upper Intake
Manifold
Gasket
Brake
Booster Nuts
(4 required –
4 in a pack)
Brake
Booster
Push Rod
Clevis
Locking Pin
Motorcraft®
High
Performance
DOT 3 Motor
Vehicle
Brake Fluid 12 oz.

Model
Year(s)

Model(s)

Engine

Drive
Train

Part Number

Order
Quantity

Claim
Quantity

2010

All

All

All

AT4Z-2005-A

1

1

MKX

All

All

BA1Z-2005-A

1

1

3.5L
Or
3.7L

FWD

BT4Z-2005-A

1

1

AWD

BA1Z-2005-A

1

2.0L
3.5L
Or
3.7L

All

CT4Z-2005-A

1

1

All

*-9H486-*

1

1

20112014

Edge

1

20112014

Edge or
MKX

20102014

Edge or
MKK

All

All

W520212-S440

1

4

20112014

Edge or
MKX

All

All

3M5Z-2L523-AA

1

1

All

Edge
Or
MKX

All

All

PM-1-C

3

3

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)
The DOR/COR number for this recall is 50527.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Less than 10% of the affected vehicle population is expected to require brake booster replacement.
NOTE: Part numbers may change or supersede to a new service level service part number during the
duration of this recall. For the latest and greatest part number, you may also refer to the Ford
Electronic Parts Catalog, enter vehicle specific VIN number and order the correct specific parts during
the repair.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations.
EXCESS STOCK RETURN