Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 6, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Harvest Program 23H07
Certain 2021-2023 Model Year F150, 2022 Model Year F53/F59 Stripped Chassis,
2022-2023 Model Year F650/F750, 2023 Model Year Ranger, 2024 Model Year
Econoline
Body Control Module (BCM) Replacement

PROGRAM TERMS
This program will be in effect through November 30, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model
Year

Assembly
Plant

Build Dates

F150

2023

Dearborn

13-Nov-2022 through 02-Mar-2023

F150

2021-2023

Kansas City

09-Nov-2021 through 17-Jan-2023

F59/F53 Stripped
Chassis

2022

Detroit Chassis

08-Aug-2022 through 08-Dec-2022

F650/F750

2022-2023

Ohio

17-Aug-2021 through 16-May-2022

Econoline

2024

Ohio

04-Jan-2023 through 04-Jan-2023

US population of affected vehicles: 14. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
This is an investigation program by Ford Motor Company to obtain field parts for evaluation. In all of
the affected vehicles, the Body Control Module (BCM) may have a capacitor installed that could fail
and prevent the BCM from functioning. Ford is voluntarily conducting this program to evaluate the field
performance and functionality of the obtained Body Control Modules. It is important that parts
obtained from this program be returned to Ford for evaluation.
SERVICE ACTION
Dealers are to replace the BCM. This service must be performed on all affected vehicles at no charge
to the vehicle owner.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-up and delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.

 Copyright 2023 Ford Motor Company

OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 20, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

Administrative Information
Page 1 of 4
Customer Satisfaction Program 23H07
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
•
- Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the 2023 Remote Experience Program:
• Refer to Electronic Field Communication - EFC12071 2023 Remote Experience Program.
Dealers NOT participating in the 2023 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on November 6, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 6,
2023. Owner names and addresses will be available by December 11, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 2 of 4
Customer Satisfaction Program 23H07
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o F-650/F-750 trucks – 2 years, regardless of miles driven
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 3 of 4
Customer Satisfaction Program 23H07
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23H07
 Customer Concern Code (CCC): E40 - Body Electronic Module
 Condition Code (CC): 12 - Improper Assembly
 Causal Part Number: 15604, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers are authorized to claim one-half labor hour per repair for vehicle pickup and delivery services.
 Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Refer to Electronic Field Communication - EFC12071 2023 Remote Experience
Program.
o Dealers NOT participating in the Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 23H07 along with the
applicable Labor Operation Code for the repair (refer to the Labor Allowances
table in Labor Allowances and Parts Ordering Information).

 Copyright 2023 Ford Motor Company

Administrative Information
Page 4 of 4
Customer Satisfaction Program 23H07
CLAIMS PREPARATION AND SUBMISSION (continued)
• Provision for shipping expenses: Covers the shipping cost of the BCM.
o Program Code: 23H07
o Misc. Expense: FSAEXP
o Misc. Expense: Claim total shipping cost. Include a copy of the shipping receipt when
submitting the claim

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 23H07
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Replace BCM (Includes BCM Reprograming) – F150

23H07B

0.8 Hours

Replace BCM (Includes BCM Reprograming) – F53/F59

23H07C

0.6 Hours

Replace BCM (Includes BCM Reprograming) – F650/F750

23H07D

0.9 Hours

Replace BCM (Includes BCM Reprograming) – Econoline

23H07E

0.8 Hours

Mobile Service:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form

23H07MM

0.5 Hours

Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.

23H07PP

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity

Claim
Quantity

Body Control Module – F150

1

1

LC2Z-15604-E/F

Body Control Module – F53/F59