Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 30, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23B62
Certain 2023 Model Year F-150, Expedition, and Navigator with 3.5L Engine
Engine Long Block Replacement

PROGRAM TERMS
This program will be in effect through December 9, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

F-150 HEV

2023

Dearborn Truck

July 19, 2023, through August 16, 2023

F-150

2023

Kansas City

July 24, 2023, through July 27, 2023

Expedition

2023

Kentucky Truck

July 20, 2023, through August 16, 2023

Navigator

2023

Kentucky Truck

July 20, 2023, through August 9, 2023

US population of affected vehicles: 1,612. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
REASON FOR THIS PROGRAM
In some of the affected vehicles, an error in the manufacturing process led to a misalignment in the
engine block fixture that may have resulted in a crack in the engine block casting near the #1 cylinder.
Customers may experience a progressive series of symptoms due to this engine block casting crack,
including a coolant leak beneath the vehicle and a coolant odor, eventually leading to a malfunction
indicator lamp for an engine overheat condition and an engine power derate.
SERVICE ACTION
Dealers are to replace the engine long block assembly. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of December 12, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 Copyright 2023 Ford Motor Company

ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

Administrative Information
Page 1 of 3
Customer Satisfaction Program 23B62

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on November 30, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 30,
2023. Owner names and addresses will be available by December 14, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS that are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 3 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is
at the dealership for part replacement. Prior approval for more than 3 rental day(s) is required from
the SSSC via the SSSC Web Contact Site.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 2 of 3
Customer Satisfaction Program 23B62
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC12060,
2023 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as
instructed. Claim the difference between pre-approved days, or any additional rental days approved
by the SSSC as instructed.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23B62
 Customer Concern Code (CCC): L87
 Condition Code (CC): 01
 Causal Part Number: 6006, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 23B62
•

•

•

•

•

•

•

Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in the
Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC12060,
2023 Lincoln Pickup & Delivery Updates for details.
Refunds: Submit refunds on a separate repair line.
- Program Code: 23B62
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers are authorized to claim one-half labor hour per repair for vehicle pickup and delivery services.
 Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order
documentation.
Parts Handling Allowance: A parts handling allowance is being provided, unless otherwise
notified by the Company or as provided by state law, in addition to the dealer cost of the long
block assembly. To claim the allowance, enter $600 as HANDLG in the Misc. Expense area of
the claim form.
Provision for Locally Obtained Supplies: Includes top-off coolant and RTV sealer. Submit
on the same line as the repair.
o Program Code: 23B62
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $100

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 4
Customer Satisfaction Program 23B62
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

MT23B62B

Up to 15.7 Hours

Replace long block assembly – Expedition RWD

23B62C

17.7 hours

Replace long block assembly – Expedition AWD

23B62D

17.9 hours

Replace long block assembly – Navigator RWD

23B62E

17.1 hours

Replace long block assembly – Navigator AWD

23B62F

17.5 hours

Additional time to perform 360-degree camera (can be
claimed with operations B-F)

23B62G

0.6 Hours

Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.

23B62PP

0.5 Hours

Replace long block assembly – F-150

PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description – The Following Parts Needed for all
affected vehicles

Order
Quantity

Claim
Quantity

NL3Z-6006-A

Long block assembly

1

1

DL3Z-19B596-B

A/C compressor inlet O-ring seal and gasket

1

1

DS7Z-19B596-A

A/C compressor outlet/inlet line coupling O-ring seal and gasket

1

1

W520514-S440

Catalytic converter flange nuts

4

4

HL3Z-6N652-A

Coolant Tube Two Piece Gasket

2

2

ML3Z-9229-A

DI Injector O-ring Kit

1

6

ML3Z-8527-A

EGR outlet tube O-ring

1

1

ML3Z-9F485-A

EGR to exhaust manifold connector

1

1

W713244-S439

Engine mount bolts LH

1

3

W716530-S440

Engine mount nuts RH

1

2

W701706-S900

Exhaust manifold nuts

4

16

HL3Z-9J323-B

Fuel rail-to-fuel rail high-pressure fuel tube

1

1

HL3Z-9H486-A

intake manifold gaskets

1

6

ML3Z-9448-B

Manifold Gasket LH

1

1

ML3Z-9448-A

Manifold Gasket RH

1

1

ML3Z-6758-E

PCV tube

1

1

FOPZ-9229-A

PFI injector Seal Kit (10 per kit)

1

6

W720722-S900

TC bolts (both sides)

2

6

 Copyright 2023 Ford Motor Company