H = 2017
J = 2018
Etc...

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Campaign Designation / Phase Decoder

Current Campaign Letter
for this year
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...

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Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Limited Service Campaign.

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Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

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LIMITED SERVICE CAMPAIGN K0P (Remedy Notice)
Multiple Models and Model Years
Safety Connect System – Vehicle Location Inaccurate
Frequently Asked Questions
Original Publication Date: September 12, 2019

12/10/2019

TOPIC
Vehicle total has increased by approximately 1,100 vehicles. Vehicles were moved
from Customer Support Program 19TE12 and added to Limited Service Campaign
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◄ IMPORTANT UPDATE ►

What is the condition?

The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify
the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety
Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the
GPS coordinates for this system will be calculated incorrectly. This will cause the system to use
incorrect vehicle coordinates if one of the system’s features is activated.

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Q1:
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The most recent update will be highlighted with a red box.

What is the Safety Connect system?

A1a:

Safety Connect is a subscription-based telematics service that uses Global Positioning System
(GPS) data and embedded cellular technology to provide Automatic Collision Notification,
Emergency Assistance, Enhanced Roadside Assistance, and Stolen Vehicle Locator services to
subscribers.

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Q1a:

I’m not sure if I have a Safety Connect subscription; how can I tell if the system is active on my
vehicle?

A1b

Safety Connect service is available by subscription on select, telematics hardware-equipped
vehicles. Owners can contact any Toyota dealership or the Toyota Customer Experience Center
to see if their vehicle has an active subscription.

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Q1b:

Q2:
A2:

Are there any warnings that this condition exists?

No. There are no warnings that this condition exists.

FAQ Page 1 of 3
© 2019 Toyota Motor Sales, USA

What is Toyota going to do?
Owners of the vehicles covered by this Limited Service Campaign will receive an owner notification
letter via first class mail starting Mid-September 2019.

A3a:

Which and how many vehicles are covered by this Limited Service Campaign?

There are approximately 34,400 vehicles covered by this Limited Service Campaign.
Model Year

4Runner
Land Cruiser
Mirai
Prius
Prius V

2013-2019
2011-2017
2016-2017
2013-2017
2012-2017

Approximate Total
Vehicles
24,500
1,830
2,280
4,410
1,350

Production Period

Mid-February 2013 – Late January 2019
Mid-September 2011 – Late July 2017
Early July 2015 – Mid-December 2017
Early January 2013 – Early November 2017
Early April 2012 – Late November 2017

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Model Name

Q3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in
the U.S.?

A3a:

Yes, the following Lexus vehicles are also covered by Limited Service Campaign KLG. Certain
2011-2017 Model Year CT200h, Certain Model Year 2013-2017 ES300h, Certain 2010-2017
Model Year ES350, Certain 2016-2017 Model Year GS F, Certain 2016-2017 Model Year GS200T,
Certain 2011-2017 Model Year GS350, Certain 2013-2017 Model Year GS450h, Certain 20132018 Model Year GX460, Certain 2013-2014 Model Year IS F, Certain 2016-2017 Model Year
IS200T, Certain 2010-2015 Model Year IS250, Certain 2011-2015 Model Year IS250C, Certain
2016-2017 Model Year IS300, Certain 2013-2017 Model Year IS350, Certain 2013-2015 Model
Year IS350C, Certain 2011-2017 Model Year LS460, Certain 2013-2016 Model Year LS600h,
Certain 2013-2017 Model Year LX570, Certain 2015-2017 Model Year NX200T, Certain 20152017 Model Year NX300h, Certain 2015-2017 Model Year RC F, Certain 2016-2017 Model Year
RC200T, Certain 2016-2017 Model Year RC300, Certain 2015-2017 Model Year RC350, Certain
2010-2017 Model Year RX350, Certain 2010-2017 Model Year RX450h.

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Q4:
A4:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until December 1, 2022

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Q3a:

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Note: Only vehicles which currently have an active Safety Connect subscription or previously
had an active Safety Connect subscription at any time on or after 10/1/2017 are involved in
this Limited Service Campaign.

How long will the repair take?

The repair takes approximately two and a half to three hours depending on the model. However,
depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a
longer period of time.

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Q5:
A5:

Q6:
A6:

My Safety Connect subscription is not active. Do I need to have this repair completed?

If you do not have this repair completed, Toyota recommends that you do not activate a Safety Connect
subscription in the future.

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.

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Q8:
A8:

How does Toyota obtain my mailing information?

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Q7:
A7:

FAQ Page 3 of 3
© 2019 Toyota Motor Sales, USA

TOYOTA

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Multiple Models and Model Years
Safety Connect System – Vehicle Location Inaccurate
Limited Service Campaign (Remedy Notice)
[VIN]

E

Dear Toyota Customer:

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which
includes your vehicle.

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You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.

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What is the condition?
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect
system*. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates
for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if
one of the system’s features is activated.

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*Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data
and embedded cellular technology to provide Automatic Collision Notification, Emergency Assistance,
Enhanced Roadside Assistance, and Stolen Vehicle Locator services to subscribers.

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What will Toyota do?
Any authorized Toyota dealer will reprogram the Data Communication Module FREE OF CHARGE to you.
What should you do?

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Before you are inconvenienced by this condition, any authorized Toyota dealer will perform the software
update FREE OF CHARGE to you.

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Please contact your authorized Toyota dealer to make an appointment to have the software update
performed. The remedy will take approximately two and a half to three hours, However, depending on
the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of
time. This Program will be offered until 12/01/2022, and will only be available at an authorized Toyota

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dealer.

Note: This repair is only necessary if the vehicle has an active Safety Connect subscription. If your Safety Connect
subscription is no longer active and you do not intend to renew it at any point in the future, no action is necessary
at this time. Toyota recommends that you save this notice in the glove compartment of your vehicle in case you or
a future owner decide to renew your Safety Connect subscription in the future.

What if you have other questions?

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-2709371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

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If you would like to update your vehicle ownership or contact information, please visit
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

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We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.

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TOYOTA MOTOR SALES, U.S.A., INC.

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Sincerely,

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Thank you for driving a Toyota.