Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE

TOPIC

10/25/2023

A watermark has been added to the Dealer Letter to indicate that K0P expired on 12/01/2022

12/10/2019
10/02/2019

Vehicle total has increased by approximately 1,100 vehicles. Vehicles were moved from Customer
Support Program 19TE12 and added to Limited Service Campaign K0P.
Vehicle applicability for remedy in rela�on to Safety Connect Subscrip�on.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this no�fica�on with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your coopera�on.

© 2023 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

To:

r1
,2
02
2

Original Publication Date: September 12, 2019

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

LIMITED SERVICE CAMPAIGN K0P (Remedy Notice)
Multiple Models and Model Years
Safety Connect System – Vehicle Location Inaccurate

2013-2017 Model Year Prius

be

Approximate Total Vehicles
24,500

Mid-September 2011 – Late-July 2017

1,830

Early-July 2015 – Mid-December 2017
Early-January 2013 – Early November
2017
Early-April 2012 – Late-November 2017

2,280
4,410
1,350

D
ec

2012-2017 Model Year Prius V

Production Period
Mid-February 2013 – Late-January 2019

em

Model / Years
2013-2019 Model Year 4Runner
2011-2017 Model Year Land
Cruiser
2016-2017 Model Year Mirai

on

Condition
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect
system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates
for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if
one of the system’s features is activated.

ire

d

Remedy
For all involved vehicles, any authorized Toyota dealer will reprogram the Data Communication Module at NO
CHARGE to the vehicle owner.

Ex
p

Note: The vehicle does not need to have a current Safety Connect subscription to have this LSC performed.
This Limited Service Campaign will be available until December 1, 2022 and is only available at an authorized
Toyota dealer.

K0

P

Covered Vehicles
There are approximately 34,400 vehicles covered by this Limited Service Campaign. There were no vehicles
distributed to Puerto Rico.
Note: Only vehicles which currently have or previously had an active Safety Connect subscription on or after
10/1/2017 are involved in this Limited Service Campaign.

© 2019 Toyota Motor Sales, USA

Limited Service Campaign K0P - D - Page |2

Owner Letter Mailing Date
Toyota will begin to notify owners in Mid-September 2019. A sample of the owner notification letter has been
included for your reference.

r1
,2
02
2

Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing
repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

be

Dealer Inventory Procedures

D
ec

em

New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Limited Service Campaign.

on

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.

d

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the
subject line of the email state “Disclosure Form K0P” and include the VIN.

Ex
p

ire

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary
may take up to 4 hours to populate information for newly launched campaigns.

K0

P

Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.

Limited Service Campaign K0P - D - Page |3

Customer Handling, Parts Ordering, and Remedy Procedures

r1
,2
02
2

Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Limited Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience
Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.

em

be

Safety Connect System Active Subscription Verification
Customers who receive the owner letter may contact your dealership to see if their vehicle has an active Safety
Connect Subscription. Please use the Telematics tab on Service Lane to verify if the customers vehicle has an
active subscription.

K0

P

Ex
p

ire

d

on

D
ec

Note: The vehicle does not need to have a current Safety Connect subscription to have this LSC performed.

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.
© 2019 Toyota Motor Sales, USA

Limited Service Campaign K0P - D - Page |4

•
•
•
•

r1
,2
02
2

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently hold at least one of the following certification
levels:
Certified Technician (any specialty)
Expert Technician (any specialty)
Master Technician
Master Diagnostic Technician

em

be

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification levels or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Campaign Special Service Tools

D
ec

These tools have been provided to the dealership, they are
necessary when performing the recalibration. *
CABLE No.1

on

CABLE No.2

d

* DO NOT use these tools except for this campaign.

Ex
p

ire

Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.

This Limited Service Campaign will be available until December 1, 2022, and is only available at an authorized
Toyota dealer.

K0

P

Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

Limited Service Campaign K0P - D - Page |5

Warranty Reimbursement Procedures

Ex
p

ire

d

on

D
ec

em

be

r1
,2
02
2

Warranty Reimbursement Procedure

P

Op Code
K0P001
K0P002
K0P003

K0

K0P004

•
•

Description
Confirm Calibration ID, No Update Needed
Confirm Calibration ID and Recalibrate DCM Type 13/14
Confirm Calibration ID and Recalibrate DCM Type 12
Confirm Calibration ID, Partial Passenger Seat Removal
and Recalibrate DCM Type 12

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

This Limited Service Campaign expires on December 01, 2022.

© 2019 Toyota Motor Sales, USA

Flat Rate Hours
0.4
2.1
2.4
2.6

Limited Service Campaign K0P - D - Page |6
Model Year

DCM Type

4Runner
Land Cruiser
Mirai
Prius
Prius V

2013 - 2019
2011 - 2017
2016 - 2017
2013 - 2017
2012 - 2017

DCM-12
DCM-12
DCM-13/14
DCM-12
DCM-12

Partial Passenger Seat Removal
required
Yes
Not Required
Not Required
Yes
Yes

r1
,2
02
2

Model

be

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

J
Year Campaign is Launched

Repair Phase

0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)

on

B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016