◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
October 25, 2023
October 31, 2022

TOPIC
Updated Warranty Reimbursement Procedures section to include reimbursement for Lexus Touch
activities
SERVPRO invoicing procedures have been added

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: April 6, 2022
To:

All Lexus Dealer Principals, General Managers, Service Managers, Parts Managers, and Warranty Administrators

LIMITED SERVICE CAMPAIGN 22LD01 (Remedy Notice)
Optional Body-Colored Rear Spoiler Designed for:
Certain 2021 Model Year IS 300 Vehicles
Model / Years
2021 IS 300

Production Period
Late September 2020 – Early April 2021

Approximate Total Vehicles
4,300

Condition
The involved vehicles could be equipped with one of the 53 optional body-colored rear spoilers covered by this campaign which may allow
water to leak into the trunk area of the vehicle through the holes used to fasten the spoiler onto the trunk lid. If this occurs, customers may
notice water in the trunk area and some components in the vehicle could become damaged.
Remedy
All known owners of certain 2021 model year IS 300 vehicles, on which an optional body colored rear spoiler covered by this campaign
could have been installed, will be notified by first class mail starting in April 2022. If a covered optional body colored rear spoiler has been
installed, any authorized Lexus dealer will inspect the vehicle for evidence of a water leak resulting from this issue, clean or replace any
components damaged by such leak, and install a new body colored rear spoiler FREE OF CHARGE.

This Limited Service Campaign will be available until November 30, 2024 and is only available at an authorized Lexus dealer.
Covered Vehicles
There are 53 optional body-colored spoilers that are covered by this campaign. These spoilers were sold to dealers and could have been
installed on a vehicle involved in this campaign. To ensure all potential owners of these optional body-colored rear spoilers are notified,
approximately 4,300 vehicle owners will be notified of this Limited Service Campaign.
Owner Letter Mailing Date
Lexus will begin to notify owners in April 2022. A sample of the owner notification letter has been included for your reference.

Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when
mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited Service Campaign
announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

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Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Lexus requests that dealers complete this Limited Service Campaign on any new or used vehicles currently
in dealer inventory that are covered by this Limited Service Campaign prior to customer delivery. However, if the campaign cannot be
completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the
vehicle is involved in a Limited Service Campaign.
Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are
expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this
information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state,
“Disclosure Form 22LD01” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly
launched campaigns.
L/Certified Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service
Campaigns, and Limited Service Campaigns have been completed on that vehicle.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

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Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited Service
Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent
message is communicated.
Customers with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the
LSC dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this
contact only to media.
Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane or
have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on
Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the
parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR.
For MAC code D, refer to the MAC report for further instructions.
Parts Look Up Website
If the customer vehicle at your dealership is equipped with one of the 53 optional body-colored rear spoilers covered by this campaign, the
technician must access the Parts Look Up & Warranty Op Code Look Up website to determine the needed replacement parts based on the
technician’s inspection findings.
Lexus recommends for the dealership technician who is performing this campaign to complete the forms in this simple website, and then
communicate the resulting replacement part numbers to the dealership’s parts staff.
Alternatively, parts staff may enter the VIN on the website to access the results for a given vehicle provided the technician has completed the
forms on the website.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following
certification levels:
•

L623 - Lexus Electrical Circuit Diagnosis

Always check which technicians can perform the repair by logging on to https://LCTPReports.com. It is the dealership’s responsibility to
select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the
time of appointment.

This Limited Service Campaign will be available until November 30, 2024 and is only available at an authorized Lexus dealer.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n 2 2 L D 0 1 - D - P a g e |4

Organic Growth Remediation Process
Some of the vehicles that received one of the 53 optional body-colored spoilers covered by this campaign may exhibit organic growth caused
by the aforementioned water leak. If organic growth is identified by the Technician during the organic growth inspection process, the organic
growth must be remediated by SERVPRO™. The organic growth remediation process requires significant vehicle down-time. Lexus roughly
estimates vehicle down-time to be at least 3-10 days. However, SERVPRO’s™ work schedule could greatly influence the necessary time.
Lexus recommends reviewing the L-SB 0004-22 and Technical Instructions for additional details on the organic growth remediation
process.
SERVPO Invoicing Procedures
Sample SERVPRO Commercial, LLC Invoice IMPORTANT SERVPRO INVOICING INFORMATION
•
•
•

•
•
•

Invoice must be from SERVPRO Commercial, LLC
DO NOT PAY THE SERVPRO FRANCHISE! SERVPRO
FRANCHISES are NOT AUTHORIZED to invoice dealers!
Invoice will include 2 cost related items:
• Servpro Restoration Services (If travel fee is included it will be
included in this cost)
• Commercial Management Fee (This must be on invoice)
7-10 business days after remediation is completed invoice will be
emailed to dealer and sent from [email protected]
Invoices are NET 30 and should be paid IMMEDIATELY – DO
NOT WAIT FOR THE WARRANTY CLAIM TO BE PAID
BEFORE PAYING THE INVOICE!
If you have invoice questions or have not received an invoice
within the 7-10 days from completion, contact SERVPRO
Commercial at: [email protected]

Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Limited Service Campaign must be turned over to the parts department until appropriate disposition is
determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether
to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as
well as other purposes.
To help minimize dealer storage challenges, Lexus recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid
by Lexus.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

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Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the R.O.
2. Check the TIS Vehicle Inquiry System

Not
Covered

No further action required

Covered

Confirm if vehicle is equipped with
AFFECTED SPOLIER

Perform connector drying process

Access website

Perform COMPONENT INSPECTION on the
following components to confirm if they are
damaged from water intrusion
1. Audio Amplifier Assembly
2. Back-up Camera Assembly
3. Luggage Compartment Door
Lock Assembly

NO

Perform
ORGANIC GROWTH INSPECTION to confirm
if organic growth is present as a result of water
intrusion
Display needed replacement parts, materials,
And warranty Op Code on the website
REMEDIATE ORGANIC GROWTH
(Only if necessary*)

*Organic growth remediation is only needed if organic
growth is detected during the organic growth inspection
process

REPLACE COMPONENTS
(Only if necessary**)

**Only replace components that fail the “component
inspection process”. Do not replace components that
do not require replacement

REPLACE SPOILER

Campaign completed, return the vehicle to the
customer

Op Code
LD0101

Description
Vehicle is not equipped with affected body colored spoiler

© 2022 Lexus, A Division of Toyota Motor Sales, USA

Flat Rate Hours
0.2

L i m i t e d S e r v i c e C a m p a i g n 2 2 L D 0 1 - D - P a g e |6

Warranty Reimbursement Procedure Continued…
•

If the customer vehicle at your dealership is equipped with one of the 53 optional body-colored rear spoilers covered by this campaign,
the technician must access the Parts Look Up & Warranty Op Code Look Up website to determine the applicable Op Code and sublets.
Lexus recommends for the dealership technician who is performing this campaign to complete the forms in this simple website, and then
communicate the resulting Op Code and sublets to the dealership’s warranty staff.
Alternatively, warranty staff may input the VIN into the website to access the results for a given vehicle provided the technician has already
completed the forms on the website.

•
•

•

The flat rate times listed in this document, and in the website, include 0.1 hours for administrative cost per unit for the dealership.
Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Special Service Campaign. Additionally, a maximum of one
day of rental vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied or the cost of pick-up and
redelivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety Recall and Special Service
Campaign General Procedures document on TIS

This Limited Service Campaign expires on November 30, 2024.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by Lexus for various
government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect
Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

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Campaign Designation / Phase Decoder

19TA01
19

T

A

01

Year Camp aig n
is La un ched

Vehicle Make

Field Actio n Categ o ry an d Pha se

Field Actio n Seq uen ce

A = Safety Recall Rem edy
B = Safety Recall Interim
C = Special Service Camp aign
D = Lim ited Service Cam paign
E = Custom er Sup port Program
F = Emissions Recall

01 = 1st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

(May use other characters in uniq ue
cases)

(The seq uence is unique for each
Field Action category)
(May use other characters in
unique cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Limited Service Campaign.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

LIMITED SERVICE CAMPAIGN 22LD01 (Remedy Notice)
Optional Body-Colored Spoiler Designed for:
Certain 2021 Model Year IS 300 Vehicles
Frequently Asked Questions
Original Publication Date: April 6, 2022
Q1:
A1:

What is the condition?

The involved vehicles could be equipped with one of the 53 optional body-colored rear spoilers covered by this campaign which
may allow water to leak into the trunk area of the vehicle through the holes used to fasten the spoiler onto the trunk lid. If this occurs,
customers may notice water in the trunk area and some components in the vehicle could become damaged.

Q1a:
A1a:

What is the optional body colored rear spoiler?

The optional body-colored rear spoiler, shown below, is a Lexus genuine accessory that may be installed on the trunk lid of
an involved vehicle. There are 53 optional body-colored rear spoilers that are covered by this campaign. These spoilers
were sold to dealers and could have been installed on a vehicle involved in this campaign. Note: The color of your vehicle
(and spoiler) may differ from the color of the vehicle used in the example below.
Optional Body Colored Rear Spoiler

Q2:
A2:

Q3:
A3:

Q4:
A4:

Are there any symptoms of this condition?

If the condition has occurred, you may notice moisture and/or standing water present in the trunk area of the vehicle. Additionally,
you may notice that your audio system and/or luggage compartment lock are not functionally properly. In addition, the back up
camera system display may remain active.

What is Lexus going to do?

All known owners of certain 2021 model year IS 300 vehicles, on which an optional body colored rear spoiler covered by this
campaign could have been installed, will be notified by first class mail starting in April 2022. If a covered optional body colored rear
spoiler has been installed, any authorized Lexus dealer will inspect the vehicle for evidence of a water leak resulting from this issue,
clean or replace any components damaged by such leak, and install a new body colored rear spoiler FREE OF CHARGE.

How long will this Limited Service Campaign be available?

This Limited Service Campaign will be offered FREE OF CHARGE until November 30, 2024.

FAQ Page 1 of 3
© 2022 Lexus, A Division of Toyota Motor Sales, USA

Q5:
A5:

Can I determine if my vehicle is equipped with the optional body-colored rear spoiler?

Yes. You can inspect the trunk on your vehicle to determine if your vehicle is equipped with an optional body colored rear spoiler.
Refer to the diagram below for information on the inspection.
Look at the trunk of the vehicle. If your vehicle has the optional body colored rear spoiler, it will look like the image on the right (shown
below). Please note that the color of your vehicle (and spoiler) may differ from color of the vehicles used in the examples shown
below. Please also note that the optional carbon fiber spoiler is not affected by this issue and is not covered under this campaign.

Q5a:
A5a:

Q5b:
A5b:

Q6:
A6:

What should I do if my vehicle is NOT equipped with the optional body colored rear spoiler.

Lexus will include instructions in the owner letter asking that you send a response indicating your vehicle is not equipped
with the optional body colored rear spoiler. This will remove you from any follow up mailings.

What if I cannot determine if my vehicle is equipped with the optional body colored rear spoiler?

Any authorized Lexus dealer will inspect your vehicle to determine if it is equipped with an optional body colored rear
spoiler FREE OF CHARGE.

Which and how many vehicles are covered by this Limited Service Campaign?

There are 53 optional body-colored spoilers that are covered by this campaign. These spoilers were sold to dealers and could have
been installed on a vehicle involved in this campaign. To ensure all potential owners of these optional body-colored rear spoilers are
notified, approximately 4,300 vehicle owners will be notified of this Limited Service Campaign.
Model Name
IS 300

Model Year
2021

Production Period
Late September 2020 – Early April 2021

FAQ Page 2 of 3
© 2022 Lexus, A Division of Toyota Motor Sales, USA

Q7:
A7:

How long will the repair take?

If your vehicle is equipped with one of the 53 optional body-colored rear spoilers covered by this campaign, the repairs could take
between one and a half (1.5) and five (5.0) hours depending on whether there are additional components that may have been
damaged by a water leak resulting from this issue.

Note: Depending on the dealer’s work schedule and the extent of the water damage, you may need to make your vehicle available
for a longer period than the estimated periods described above.

Q8:
A8:
Q9:
A9:
Q10:
A10:

Are non-Lexus Genuine aftermarket rear spoilers covered by this Limited Service Campaign?

No. Only the Lexus optional body-colored rear spoiler, pictured above, is covered by this Limited Service Campaign.

How does Lexus obtain my mailing information?

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 3 of 3
© 2022 Lexus, A Division of Toyota Motor Sales, USA

Optional Body-Colored Rear Spoiler Designed for:
Certain 2021 Model Year IS 300 Vehicles
Limited Service Campaign (Remedy Notice)
[VIN]
Dear Lexus Customer:
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior
customer satisfaction, Lexus is announcing a Limited Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.
What is the condition?
The involved vehicles could be equipped with one of the 53 optional body-colored rear spoilers covered by this campaign which may allow
water to leak into the trunk area of the vehicle through the holes used to fasten the spoiler onto the trunk lid. If this occurs, customers may
notice water in the trunk area and some components in the vehicle could become damaged.
What will Lexus do?
If a covered optional body colored rear spoiler has been installed, any authorized Lexus dealer will inspect the vehicle for evidence of a water
leak resulting from this issue, clean or replace any components damaged by such leak, and install a new body colored rear spoiler FREE OF
CHARGE.

This Limited Service Campaign will be available until November 30, 2024 and is only available at an authorized Lexus dealer.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

How can I determine if my vehicle is equipped with the optional body colored rear spoiler?
You can inspect the trunk on your vehicle to determine if your vehicle is equipped with an optional body-colored rear spoiler. Refer
to the diagram below for information on the inspection.
If you are not comfortable doing this inspection, any authorized Lexus dealer will perform the inspection FREE OF CHARGE to you.
Look at the trunk of the vehicle. If your vehicle has the optional body colored rear spoiler, it will look like the image on the right (shown
below). Please note that the color of your vehicle (and spoiler) may differ from color of the vehicles used in the examples shown
below. Please also note that the optional carbon fiber spoiler is not affected by this issue and is not covered under this campaign.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

Do I have the optional body-colored rear spoiler?

NO: If you have completed the inspection yourself and determined your vehicle was not

equipped with the optional body colored rear spoiler, please scan the attached QR code and
check “NO” for not equipped. Doing so will remove your vehicle’s information from any future
mailings regarding this Limited Service Campaign.

YES: If your vehicle has the optional body-colored rear spoiler shown on the left above, please contact your authorized Lexus
dealer to make an appointment to confirm that you have a covered optional body-colored rear spoiler and, if necessary, have the
remedy described above performed FREE OF CHARGE to you.
If my vehicle is equipped with the optional body colored rear spoiler, how long will the repair take?
If your vehicle is equipped with one of the 53 optional body-colored rear spoilers covered by this campaign, the repairs could take between
one and a half (1.5) and five (5.0) hours depending on whether there are additional components that may have been damaged by a water leak
resulting from this issue.

Note: Depending on the dealer’s work schedule and the extent of the water damage, you may need to make your vehicle available for a longer
period than the estimated periods described above.

Are non-Lexus Genuine aftermarket rear spoilers covered by this Limited Service Campaign?
No. Only the Lexus optional body-colored rear spoiler, pictured above, is covered by this Limited Service Campaign.
What if you have other questions?
•
•
•

Your local Lexus dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.lexus.com/recall.
If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand Engagement Center.

If you would like to update your vehicle ownership or contact information, please visit or https://www.toyota.com/recall/update-info-lexus.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

© 2022 Lexus, A Division of Toyota Motor Sales, USA