◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
October 25,2023

TOPIC
Updated Warranty Reimbursement Procedures section to include reimbursement for Lexus Touch activities.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: November 2, 2022
To:

All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers and Warranty Administrators

SPECIAL SERVICE CAMPAIGN 22LC03 (Remedy Notice)
Certain 2022 Model Year NX 350 Vehicles
Certain 2022 Model Year NX 250 Vehicles
Software Update for a Gear Shift Control Unit
Model / Years
2022 Model Year NX 350
2022 Model Year NX 250

Production Period
Early April 2021 – Mid-August 2022
Late May 2021 – Early August 2022

Approximate Total Vehicles
14,100
3,600

Condition
In the involved vehicles, a gear shift control unit may output incorrect or missing identification codes which may result in failure at state
emissions inspections (SMOG check). While these vehicles may not meet certain state emissions requirements, this issue does not have an
effect on the vehicle’s performance, emissions, or fuel efficiency.
Remedy
Any authorized Lexus dealer will update the software in a gear shift control unit FREE OF CHARGE.
Covered Vehicles
There are approximately 17,700 vehicles covered by this Special Service Campaign. Approximately 280 vehicles involved in this Special
Service Campaign were distributed to Puerto Rico.
Owner Notification Date
Lexus will begin to notify owners in November 2022. A sample of the owner notification letter has been included for your reference.

Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when mailing
owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special Service Campaign announcement,
it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n 2 2 L C 0 2 - D - P a g e |2

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory
Lexus requires that dealers complete this Special Service Campaign on any new and used vehicles currently in dealer inventory that are
covered by this Special Service Campaign prior to guest delivery.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
L/Certified Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service
Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Guest Handling, Parts Ordering, and Remedy Procedures
Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special Service Campaign.
Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is
communicated.
 Guests with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987)
- Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the
SSC dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
Tyler Litchenberger (469) 292-2671 in Toyota Corporate Communications. Please do not provide this number to guests. Please provide
this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this recall repair are required to currently have completed all of the
following courses:
•

L623 – Lexus Electrical Circuit Diagnosis

Always check which technicians can perform the repair by logging on tohttps://www.lctpreports.com. It is the dealership’s responsibility to
select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the
time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to customer delivery.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n 2 2 L C 0 2 - D - P a g e |3

Vehicles Emission Recall Proof of Correction Form (California only)
As this Special Service Campaign includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall –
Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is
important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered
from the MDC (material number 00410-92007).
Please complete the form and provide it to the owner. The first non-completed VINs
will be submitted to the California state DMV by early June 2023. If the vehicle
owner’s warranty claim will not be processed and paid prior to this date, please be
sure to complete a form and provide it to a California owner.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n 2 2 L C 0 2 - D - P a g e |4

Warranty Reimbursement Procedures
Warranty Reimbursement Procedure

Op Code
22LC03
•
•

Description
Update the software in the Gear Shift Actuator ECU

Flat Rate Hours
0.6

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Special Service Campaign. Additionally, a maximum of one
day of rental vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied or the cost of pick-up and
redelivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety Recall and Special Service
Campaign General Procedures document on TIS

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by Lexus for various
government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect
Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n 2 2 L C 0 2 - D - P a g e |5

Campaign Designation / Phase Decoder

22LC03
19

T

A

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Camp aign
E = Customer Support Program
F = Emissions Recall

01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

(May use other characters in unique
cases)

(The sequence is unique for each
Field Action categ ory)
(May use other characters in
unique cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Special Service Campaign.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN 22LC03 (Remedy Notice)
Certain 2022 Model Year NX 350 Vehicles
Certain 2022 Model Year NX 250 Vehicles
Software Update for a Gear Shift Control Unit
Frequently Asked Questions
Original Publication Date: November 2, 2022
Q1:
A1:

What is the condition?

In the involved vehicles, a gear shift control unit may output incorrect or missing identification codes which may result in failure at
state emissions inspections (SMOG check). While these vehicles may not meet certain state emissions requirements, this issue does
not have an effect on the vehicle’s performance, emissions, or fuel efficiency.

Q1a:

What is the gear shift control unit?

Q1b:

Are there any symptoms of this condition?

A1a:

A1b:
Q2:
A2:

The gear shift control unit is a computer that manages the operation of the vehicle’s transaxle.
If the condition happens, it may cause the vehicle to fail emissions testing inspection (SMOG check) in certain states but
does not have an effect on the vehicle’s performance, emissions, or fuel efficiency.

What is Lexus going to do?

Lexus will send an owner notification starting in November 2022, advising owners to make an appointment with their authorized
Lexus dealer to have the software in a gear shift control unit updated FREE OF CHARGE.
NOTE (Customers who live in the state of California)
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle
registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years
and before it is sold. Without the completion of this FREE Special Service Campaign, the California Air Resources Board (CARB)
will not allow your vehicle to be registered. State of California Regulations require Lexus to provide the Department of Motor
Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Lexus dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been
completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been
completed during your vehicle registration renewal process.

Q3:
A3:

Which and how many vehicles are covered by this Special Service Campaign?

There are approximately 17,700 vehicles covered by this Special Service Campaign.
Model Name
NX 350
NX 250

Q4:
A4:

Model Year
2022
2022

UIO
3,600
14,100

Production Period
Early April 2021 – Mid-August 2022
Late May 2021 – Early August 2022

How long will the repair take?

The service should take approximately 1 hour. However, depending upon the dealer’s work schedule, it may be necessary to make
the vehicle available for a longer period.

FAQ Page 1 of 2
© 2022 Lexus, A Division of Toyota Motor Sales, USA

Q5:
A5:
Q6:
A6:

How does Lexus obtain my mailing information?

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 2 of 2
© 2022 Lexus, A Division of Toyota Motor Sales, USA

Certain 2022 Model Year NX 350 Vehicles
Certain 2022 Model Year NX 250 Vehicles
Software Update for a Gear Shift Control Unit
Special Service Campaign 22LC03 (Remedy Notice)
[VIN]
Dear Lexus Guest:
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior guest
satisfaction, Lexus is announcing a Special Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.
What is the condition?
In the involved vehicles, a gear shift control unit may output incorrect or missing identification codes which may result in failure at state
emissions inspections (SMOG check). While these vehicles may not meet certain state emissions requirements, this issue does not have an
effect on the vehicle’s performance, emissions, or fuel efficiency.
What will Lexus do?
Any authorized Lexus dealer will update the software in a gear shift control unit FREE OF CHARGE.
What should you do?
Please contact your authorized Lexus dealer to make an appointment to have the software in a gear shift control unit updated FREE
OF CHARGE. The service should take approximately 1 hour. However, depending on the dealer’s work schedule, it may be necessary
to make your vehicle available for a longer period.
Are there any symptoms of this condition?
If the condition happens, it may cause the vehicle to fail emissions testing inspection (SMOG check) in certain states but does not have an
effect on the vehicle’s performance, emissions, or fuel efficiency.
What if you live in California and don’t have this Special Service Campaign performed?
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration
renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold.
Without the completion of this NO CHARGE Special Service Campaign the California Air Resources Board (CARB) will not allow your
vehicle to be registered. State of California Regulations require Lexus to provide the Department of Motor Vehicles with a record of all
vehicles that have not had the Special Service Campaign completed.
Your Lexus dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please
ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle
registration renewal process.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

What if you have other questions?
•
•
•

Your local Lexus dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.lexus.com/recall.
If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand Engagement Center.

If you would like to update your vehicle ownership or contact information, please visit or https://www.toyota.com/recall/update-info-lexus.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

© 2022 Lexus, A Division of Toyota Motor Sales, USA