◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
October 25,2023

TOPIC
Updated Warranty Reimbursement Procedures section to include reimbursement for Lexus Touch activities.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: August 31, 2023
To:

All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers

SPECIAL SERVICE CAMPAIGN 23LC01 (Remedy Notice)
Certain 2022 - 2023 Model Year NX 250
Certain 2022 - 2023 Model Year NX 350
Certain 2022 - 2023 Model Year NX 350h
Certain 2022 - 2023 Model Year NX 450h+
Lexus Safety Sense+ Inoperative Intermittently
Model / Years
2022 – 2023 Model Year
NX 250
2022 – 2023 Model Year
NX 350
2022 – 2023 Model Year
NX 350h
2022 – 2023 Model Year
NX 450h+

Production Period
Early November 2021 –
Late January 2023
Early November 2021 –
Late January 2023
Early November 2021 –
Late January 2023
Mid November 2021 –
Late December 2022

Approximate Total Vehicles
9,000
29,410
16,710
3,970

Condition
The subject vehicles are equipped with Lexus Safety Sense + (LSS+) which consists of several driving assist features, including pre-collision
braking, lane departure warning, and more. Due to inappropriate programming of the software within the forward recognition camera,
there is a possibility that under certain conditions, LSS+ functions could become inoperative for approximately 4 seconds before rebooting
and becoming operational again.
Remedy
Lexus dealers will update the software in the forward recognition camera FREE OF CHARGE.
Covered Vehicles
There are approximately 59,100 vehicles covered by this Special Service Campaign. Approximately 680 vehicles involved in this Special
Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will begin to notify owners in late August 2023. A sample of the owner notification letter has been included for your reference.

Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when mailing
owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special Service Campaign announcement,
it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n 2 3 L C 0 1 - D - P a g e |2

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure guest satisfaction, Lexus requests that dealers complete this Special Service Campaign on any new or used vehicles currently in
dealer inventory that are covered by this Special Service Campaign prior to guest delivery. However, if the campaign cannot be completed
(for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the guest that the vehicle is involved
in a Special Service Campaign.
Lexus expects dealers to use the attached Guest Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are
expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this
information to contact the guest when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state
“Disclosure Form 23LC01” and include the VIN.

Lexus Certified Used Vehicle (LCUV)
The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable Safety Recalls, Special Service
Campaigns, and Limited Service Campaigns have been completed on that vehicle.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n 2 3 L C 0 1 - D - P a g e |3

Guest Handling, Parts Ordering, and Remedy Procedures
Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special Service Campaign.
Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is
communicated.
Guests with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the
SSC dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.17, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
Joshua Burns (469) 292-6449 in Lexus Corporate Communications. Please do not provide this number to guests. Please provide this
contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus . All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this repair are required to currently completed all of the following
courses:
• LIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility
to select technicians that have completed the above courses to perform this repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the
time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus . To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to guest delivery.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n 2 3 L C 0 1 - D - P a g e |4

Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
•
•

Verify Vehicle Eligibility
Confirm vehicle VIN matches the RO
Check for Campaign eligibility using TIS

No Further Action Required

Not Covered

Covered

Perform Health Check and Verify ECU Calibration
Old Calibration
Reflash the forward recognition camera with the NEW
software

New Calibration

No
Campaign completed, return the vehicle to the
customer.

Op Code
23LC01R1
23LC01R2
•
•
•
•

Description
LSS+ Software Update
NX (Conventional)
LSS+ Software Update
NX (HEV & PHEV)

Flat Rate Hours
0.9
1.0

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
In the rare case that the vehicle’s software contains the latest calibration ID (no software update needed), use corresponding vehicle
opcode [23LC01R1 or 23LC01R2].
These are larger than normal files for this software update. More detail is included in the Technical Instructions.
Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Safety Recall. Additionally, a maximum of two days of rental
vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied under any of the Op Codes listed above, or
the cost of pick-up and redelivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety
Recall and Special Service Campaign General Procedures document on TIS

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by Lexus for various
government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect
Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n 2 3 L C 0 1 - D - P a g e |5

Campaign Designation / Phase Decoder

23LC01
19

T

A

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Special Service Campaign.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN 23LC01 Remedy Notice
Certain 2022 - 2023 Model Year NX 250
Certain 2022 - 2023 Model Year NX 350
Certain 2022 - 2023 Model Year NX 350H
Certain 2022 - 2023 Model Year NX 450H+
Lexus Safety Sense+ Inoperative Intermittently
Frequently Asked Questions
Original Publication Date: August 31, 2023
Q1:

A1:

What is the condition?
The subject vehicles are equipped with Lexus Safety Sense + (LSS+) which consists of several driving assist features, including precollision braking, lane departure warning, and more. Due to inappropriate programming of the software within the forward
recognition camera, there is a possibility that under certain conditions, LSS+ functions could become inoperative for approximately
4 seconds before rebooting and becoming operational again.

Q1a: What is the function of the forward recognition camera?
A1a: It recognizes objects in front of the camera and has an electronic device which has a program for LSS+ function
including PCS.

Q1b: Are there any symptoms of this condition?
A1c: Yes, If the condition has occurred, the PCS warning light is illuminated on the combination meter. After the reboot is

complete, the PCS warning light will turn off.

PCS warning light
Q2:
A2:

What is Lexus going to do?

Any authorized Lexus dealer will update the software in the forward recognition camera FREE OF CHARGE.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

FAQ Page 1 of 2

Q3:
A3:

Which and how many vehicles are covered by this Special Service Campaign?

There are approximately 59,100 vehicles covered by this Special Service Campaign.

Q3a:
A3a:
Q4:
A4:

Q5:
A5:
Q6:
A6:
Q7:
A7:

Model Name

Model Year

NX250

2022 – 2023

NX350

2022 – 2023

NX350H

2022 – 2023

NX450H

2022 – 2023

Production Period
Early November 2021 –
Late January 2023
Early November 2021 –
Late January 2023
Early November 2021 –
Late January 2023
Mid November 2021 –
Late December 2022

UIO
9,000
29,410
16,710
3,970

Are there any other Toyota/Lexus vehicles covered by this Special Service Campaign in the U.S.?

Yes, there are certain Toyota bZ4X and Corolla Models vehicles are covered by this Special Service Campaign.

How long will the repair take?

The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the
vehicle available for a longer period of time.

What if I previously paid for repairs related to this Special Service Campaign?

Reimbursement consideration instructions will be provided in the owner letter.

How does Lexus obtain my mailing information?

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Lexus Brand Engagement Center (1-800-255-3987) - Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

FAQ Page 2 of 2

Certain 2022 - 2023 Model Year NX 250
Certain 2022 - 2023 Model Year NX 350
Certain 2022 - 2023 Model Year NX 350H
Certain 2022 - 2023 Model Year NX 450H+
Lexus Safety Sense+ Inoperative Intermittently
Special Service Campaign 23LC01 (Remedy Notice)
[VIN]
Dear Lexus Guest:
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior guest
satisfaction, Lexus is announcing a Special Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.
What is the condition?
The subject vehicles are equipped with Lexus Safety Sense + (LSS+) which consists of several driving assist features, including pre-collision
braking, lane departure warning, and more. Due to inappropriate programming of the software within the forward recognition camera,
there is a possibility that under certain conditions, LSS+ functions could become inoperative for approximately 4 seconds before rebooting
and becoming operational again.
.
What will Lexus do?
Any authorized Lexus dealer will update the software in the forward recognition camera FREE OF CHARGE.
What should you do?
Please contact your authorized Lexus dealer to make an appointment to have the software update performed. The repair takes
approximately one f hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available
for a longer period of time.
If you observe the PCS warning light turning on in the combination meter, then turning off after about 4 seconds, you may be
experiencing the condition. Please bring your vehicle to your dealer for further diagnosis and to have the remedy performed.

PCS warning light
What if you have other questions?
•
•
•

Your local Lexus dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.lexus.com/recall.
If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand Engagement Center.

If you would like to update your vehicle ownership or contact information, please visit https://drivers.lexus.com/lexusdrivers.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
© 2023 Lexus, A Division of Toyota Motor Sales, USA

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

© 2023 Lexus, A Division of Toyota Motor Sales, USA