Technical product information
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

Bentayga Hybrid - Emission control system warning lamp illuminated within the DIP - Open circuit DTC's evident
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
2065697/3
EH
Released for publishing
03-Oct-2023

New customer code
Object of complaint
Complaint type
Position
vehicle service -> vehicle diagnosis -> guided fault finding control units, services -> with event log entry
engine -> emission control
control units, services

Vehicle data
Bentayga - Hybrid
Sales types
Type
4V14F9
4V14F9
4V14F9
4V14F9
4V14F9
4V14F9

MY
2019
2020
2021
2022
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
Document name
master.xml

INTERNAL

Technical product information
Bentayga Hybrid - Emission control system warning lamp illuminated within the DIP - Open circuit DTC's evident

Transaction No.: 2065697/3
Release date: 03-Oct-2023

Customer statement / workshop findings
Customer statement
•

Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)

Figure 1
Workshop findings
•

Various/numerous open circuit DTC’s evident within the Engine control unit (Address 001)

•

Fuse 6 (SA fuseboard) in some cases could be blown

Technical background
VERY IMPORTANT: Hybrid vehicles use a High voltage system and MUST only be worked on by suitably qualified
personnel
Prior to working on this vehicle the operative MUST refer to Rep.Gr 97 ensuring all safety precautions and guidelines are
adhered to
•

The operative should identify the location shown in Figure 2 (Left hand side of Transmission)

Figure 2
TIP: Referring to Figures 3 and 4 - Consider contact/chaffing between the main body harness and the following components:
•

Transmission outer casing webbing

•

Floor panel

•

Transmission park lock mechanism

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Figure 3

Figure 4

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In the event the issue is as described, the operative should carry out the instructions within the Measure section of this TPI
NOTE: Please be aware of the following:
•

The actual symptom(s) may be different than described depending on the wire(s) which are damaged/chaffed - Refer to
the examples as shown in Figures 5,6 and 7

Figure 5

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Figure 6

Figure 7
INTERNAL

•

Depending on the fitting location of the harness, contact between the main body harness and surrounding components
can vary, the use of the Mandatory Snap - On BK5600 Borescope tool (Or similar specification) is recommended to
assist in identifying the actual issue prior to removing components which are situated in the surrounding area

Production change
-

Measure
VERY IMPORTANT: Hybrid vehicles use a High voltage system and MUST only be worked on by suitably qualified
personnel
1) Using the applicable wiring diagram, Conduct a wiring integrity check to confirm the wire(s) which are damaged/chaffed
TIP: Overlaying the suspected damaged wiring may be carried out to confirm the actual issue, the overlayed wiring MUST
NOT be left in place, all damaged wiring MUST be repaired as per all Elsa pro guidelines
2) Using the applicable repair manual Rep.Gr - Gain access to the main body harness damaged wiring
•

Take clear photographs of the issue (once identified) the photographs should be saved as they are required to uploaded to a non-technical
DISS query after the repair has been conducted

IMPORTANT: Check to confirm the actual point of contact for example:
The transmission outer casing webbing (Figure 8)
•

In the event that any sharp edges or excess casting spots are evident, the operative should carefully remove any sharp
edges with low grade sandpaper for example

Figure 8
3) Referring to Rep.Gr 97 - Repair the damaged wire(s) ensuring the wiring harness is repaired as per all instructions
TIP: Ensure any damaged clips/cable ties are replaced

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Once repaired ensure the wiring harness is suitably insulated and cannot contact any other surrounding components
4) Once the wiring repair is complete conduct the following:
•

Referring back to the fitting location in Figure 2 - Reposition/secure the wiring harness ensuring the wiring harness cannot chaff/contact
any of the surrounding components
5) Raise a non-technical DISS query ensuring the following:
•

Attach photographs of the damaged harness prior to conducting the repair

And also
•

Attach photographs of the wiring harness after conducting the repair

Warranty accounting instructions
Diagnostic time
Warranty Type
110 or 910
Damage Service Number 97 09
Damage Code
00 25
Labour Operation Code 01 51 00 00
Time
Must not exceed 50 TU (as per ODIS log)
Time to conduct wiring repair(s)
Labour operation code 97 09 41 ** NOTE: The last 2 digits ** and time units depend on number of cables repaired state ‘claim as per Elsa for
number of cables repaired’
Due to the various symptoms and/or repair methods required, please refer to the Labour operations section within Elsa pro
for all applicable codes/times depending on the work conducted
•

Each claim will be reviewed individually by the Bentley Warranty team

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