Technical product information
Squeaking/creaking noises from the front axle and/or leaks at the lower ball joint/s
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

2065197/3
EH
Released for publishing
03-Oct-2023

New customer code
Object of complaint
whole vehicle -> vehicle areas -> front-end
whole vehicle -> vehicle areas -> front-end
whole vehicle -> vehicle areas -> front-end
whole vehicle -> vehicle areas -> front-end
running gear -> steering, power-assisted steering -> steer
running gear -> steering, power-assisted steering -> steer
running gear -> running gear, springs, shock absorbers

Complaint type
Position
noise, vibration -> noise
noise, vibration -> rattle
noise, vibration -> squeak
noise, vibration -> creak
noise, vibration -> noise
noise, vibration -> squeak
leaks

Vehicle data
Bentayga Series
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZV1*
ZV1*

E
E
E
E
E
E
E
E
E
E

2017
2018
2019
2020
2021
2022
2023
2024
2023
2024

Documents
Document name
master.xml

INTERNAL

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Technical product information
Squeaking/creaking noises from the front axle and/or leaks at the lower ball joint/s

Transaction No.: 2065197/3
Release date: 03-Oct-2023

Customer statement / workshop findings
Customer statement:
Squeaking/creaking noises when steering/manoeuvring or when the suspension compresses
and/or:
A leak is visible at the boot of the lower ball joint (grease emerging) however the boot does not show any damage
Workshop findings:
Noises:
The noises can be assigned to the lower ball joint on the left and/or right side (Figure 1 - item 20).
Leak (grease emerging):
Leak at the boot of the lower ball joint on the left and/or right side (Figure 1- item 20) is visible however the boot is undamaged.
NOTE: If the boot is damaged the lower ball joint must be replaced however warranty payments will not be permitted in this
scenario

Figure 1

Technical background
In the event the symptom is as described, the operative should carry out the instructions within the Measure section
Make sure that the production date of the new ball joint is 36/19 or later (see date code example circled in Figure 2 - Week 36 of 2019).

Figure 2
INTERNAL

Production change
Not applicable

Measure
1) Referring to Rep.Gr 20 - Replace the left and/or right side lower ball joint
Please note: Within this procedure there are single use items which must be replaced and not reused. Ensure that new
replacements are available prior to starting this procedure
2) Carry out wheel alignment and ensure the driver assist system calibrations are performed (Depending on vehicle specification) as
follows
•

Vehicle front + rear measured wheel alignment checked

•

Rear wheel camber adjust

•

Rear wheel track adjust

•

Front wheel camber adjust

•

Front wheel track adjust

•

(ACC) - Radar sensor checked + adjusted

•

Overhead view camera adjusted

•

Driver assist camera adjusted

•

Control unit for (Lane change assist) adjusted

•

Night vision system calibration

•

Headlamps to adjust

3) Raise a non-technical DISS query attaching the following
•

Before and after screen shots of the wheel alignment results

Screen shots confirming the applicable drive assist systems have been successfully adjusted/calibrated

Warranty accounting instructions
Time to replace the ball joint (x1 side)
Warranty Type
110 or 910
Damage Service Number 40 36
Damage Code
00 10
Labour Operation Code 40 36 19 50
Time
10 TU
Time to remove and refit the front lower suspension lever (x1 side)
Labour Operation Code 40 17 19 00
Time
140 TU
Time to remove and refit the front lower suspension lever (both sides)
Labour Operation Code 40 17 20 00
Time
190 TU
Alignment of applicable driver assist systems (Depending on vehicle specification)
•

Vehicle front + rear measured wheel alignment checked - 44 95 03 00 - 110 TU

•

Rear wheel camber adjust - 44 94 15 50 - 30 TU

•

Rear wheel track adjust - 44 93 15 50 - 30 TU

•

Front wheel camber adjust - 44 89 15 50 - 40 TU

•

Front wheel track adjust - 44 88 15 50 - 20 TU

•

(ACC) - Radar sensor checked + adjusted - 91 63 05 51 - 30 TU

INTERNAL

•

Overhead view camera adjusted - 90 83 15 00 - 40 TU

•

Driver assist camera adjusted - 96 38 15 50 - 120 TU

•

Control unit for (Lane change assist) adjusted - 96 35 15 00 - 50 TU

•
•

Night vision system calibration - 90 80 15 50 - 40 TU
Headlamps to adjust - 94 15 16 00 20 TU

Parts information
Refer to the ETKA parts catalogue

INTERNAL