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Screen
Tap the
Tap the push alert card
notification

Detail
Tap
"check
vehicle
status"

Go to the MyMazda App INBOX ->
ACTIVITY HISTORY -> to view
reason for remote function failure.

Activity History

Go to eMDCS Vehicle Inquiry and confirm the following
campains are not shown or closed:
Campain Status

•
•
•
•

CSP06
CSP07
SSPC7
DRW41

1. Use MDARS to ID the vehicle and check for DTC's
stored. Are DTC(s) stored?
• Yes - Go to MGSS and perform normal DTC
diagnostics.
• No - Go to next step.
2. Confirm TCU software version is at the following
using TCU Software Version Check
Troubleshooting
needed

• Mazda3 built before July 1, 2021
104603_ _ or later (Verizon)
• Mazda3 built after July 1, 2021
10007 or later (AT&T)
• CX-30 built before July 1, 2021
304603_ _ or later (Verizon)
• CX-30 built after July 1, 2021
10007 or later (AT&T)
• CX-5 - 10024 or later
• CX-9 - 10024 or later
• MX-30: 10020 or later
• CX-50: 10004 or later
○

○

○

○

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3. Disconnect battery for 30 seconds and then
reconnect (KAM reset).
NOTE: Test drive vehicle after battery
disconnect to allow the GPS clock to sychronize
before retrying Authorization Code.
4. Perform one of the following:
• Customer: Un-enroll Connected Services, then
re-enroll into Connected Services as a new
primary user.
• Dealer: Perform customer take-over enrollment
for test confirmation, then at customer pick-up,
inform customer to re-enroll into Connected
Services as a new primary user.
5. Contact Hotline for additional technical support if
needed.
Only a single
remote request Customer needs to wait 60 seconds for the initial
can be made
request cycle to be completed to make the second
per 60-second request.
period
Remote
Transmitter
Key(s) in the
vehicle
1. Aftermarket
Remote Engine
Start accessory
installed.
2. Mazda
Remote Engine
Start (BCKAV7-620)
accessory
installed.

Do not leave keys in vehicle.

1. Remove the aftermarket accessory.
2. The customer can use either the Mazda Remote
Engine Start accessory or the MyMazda app function.
Cannot use both.
Mazda Remote Engine Start (RES) Removal
a. Remove the Mazda Remote Engine Start (RES)
accessory module.
b. Deactivate and activate Advanced Key(s). Refer to
MGSS IMMOBILIZER SYSTEM-RELATED PARTS
PROGRAMMING [(US)].

TCU in “deep
sleep” mode
Advise customer to drive the vehicle as normal (at
due to vehicle
least several miles) and the Connected
being parked for Services should start working again.
a long period.
Low fuel

Advise customer that Remote Engine Start may start
vehicle temporarily, but vehicle will turn
off automatically when the fuel level is low to conserve
the remaining fuel.

Vehicle is

Advise customer that vehicles with a manual
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equipped with
Manual
Transmission
Engine started
with key
transmitter
instead of
MyMazda App.

transmission do not have the Remote Engine Start/
Stop function capability.
Advise customer they will see an error message when
attempting to make a Remote Engine Off request if
they initially turned on vehicle with a physical key
(instead of through their MyMazda app).

MyMazda App Enrollment Preparation
1. Create a MyMazda account.
2. Complete any "OPEN" Recalls / Special Service Programs. Go to
MGSS -> warranty Veh. Inq.
3. Update the Telematics Communication Unit (TCU) to the latest
software version. Go to MGSS -> Telematics Communication Unit (TCU)
Updates.
• Mazda3 built before July 1, 2021
104603_ _ or later (Verizon)
• Mazda3 built after July 1, 2021
10007 or later (AT&T)
• CX-30 built before July 1, 2021
304603_ _ or later (Verizon)
• CX-30 built after July 1, 2021
10007 or later (AT&T)
• CX-5 - 10024 or later
• CX-9 - 10024 or later
• MX-30: 10020 or later
• CX-50: 10004 or later
○

○

○

○

No One Time Passcode (OTP)
(Vehicle infotainment center display
3
does not provide the Authorization Code 4. 2019 Mazda3 only - Update the Connectivity Master Unit (CMU) to
during the MyMazda App enrollment)
the latest software version. Go to MGSS -> MAZDA CONNECT Updates
.
5. Check TCU activation status.
a. Go to MAZDA CONNECT home screen.
b. Select Entertainment
c. Select Source List and then select any of the following:
• FM
• AM
• SiriusXM
d. Check the Connected Vehicle reception strength icon:
• Reception strength icon
shows normal strength.
The TCU is active and
ready for enrollment. Go
to Enrollment.

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• Reception strength icon
shows "X". The TCU is
deactivated. Enrollment
is not possible. Go to
TCU Activation.
Note: Use MCVV to check
OTP status. Go to Mazda
Connected Vehicle Viewer
(MCVV) One Time Passcode
(OTP) Troubleshooting
• Reception strength icon
shows "\". Move the
vehicle to an area with a
clear view of the sky.

Enrollment
1. After
registering for a
MyMazda
account, the
Select Vehicle
screen will
appear. Tap
“Add Vehicle”
and follow the
onscreen
instructions to
add your
vehicle.
2. To enroll in
Connected
Services, tap
“Enroll” on the
“My Vehicles”
screen.
3. On the
Connected
Services
Enrollment
screen, tap
Start to begin
the enrollment
process.
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4. Switch the
ignition ON in
your Mazda
vehicle.
5. Wait 30
seconds.
6. Tap Next.

7. Tap Request
to receive
authorization
code on your
vehicle’s Mazda
Connect center
display.
Wait a few
minutes for the
infotainment
center display to
show the
Authorization
Code.

8. After a few
minutes, the
infotainment
center display
will show the
Authorization
Code. Enter the
authorization
code in the
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MyMazda app,
then tap Submit.

9. After
enrollment is
successfully
processed and
the vehicle is
connected, you
will receive a
push
notification.

1. Use MDARS to ID the vehicle and check for DTC's
stored. Are DTC(s) stored?
Troubleshooting
needed

• Yes - Go to MGSS and perform normal DTC
diagnostics.

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• No - Perform ODR Data Collection Procedure,
then go to step 2.
2. Confirm TCU software version is at the following
using TCU Software Version Check.
• Mazda3 built before July 1, 2021
104603_ _ or later (Verizon)
• Mazda3 built after July 1, 2021
10007 or later (AT&T)
• CX-30 built before July 1, 2021
304603_ _ or later (Verizon)
• CX-30 built after July 1, 2021
10007 or later (AT&T)
• CX-5 - 10024 or later
• CX-9 - 10024 or later
• MX-30: 10020 or later
• CX-50: 10004 or later
○

○

○

○

3. 2019 Mazda3 Only - Confirm CMU software version
is at 11012 or later.
4. Retrieve MAZDA CONNECT CMU log data. Go to
MGSS -> Infotainment -> MAZDA CONNECT CMU
Data Retrieval
5. Perform "Activating Remote Control by Smart Phone
" (links TCU to BCM)
6. Clear DTC(s).
NOTE: If DTC 2050:55 is stored, go to SA-003/20 to
clear DTC.
7. Check TCU Remote Service Flag Information
• Remote Service Flag Information 1101... - go to
step 8.
• Remote Service Flag Information 0000... - go to
step 9.
8. Disconnect 12V battery for 5-10 minutes, then retry
connected vehicle enrollment.
NOTE: Test drive vehicle after battery disconnect to
allow the GPS clock to sychronize before retrying
Authorization Code.
9. Contact Hotline for additional technical support if
needed.
MAZDA CONNECT connected vehicle
reception strength icon shows "X" or "\". Deactivation
Mode
Mazda3, CX-30, CX-50, MX-30
4

Customer/Dealer can activate CV services anytime via
MyMazda app
• Customer - There might be a slight delay in
making the backend connection since it was

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temporarily deactivated.
• Dealer - Go to TCU Activation
Go to eMDCS Vehicle Inquiry and confirm the following
campains are not shown or closed:

CX-5, CX-9
Campain Status

Customer
deactivate
Connected
Services (OptOut))

•
•
•
•

CSP06
CSP07
SSPC7
DRW41

Go to eMDCS Vehicle Inquiry. Does eMDCS show
CSP04 status closed?
• Yes - Customer opt-out. No action needed.
• No - CSP04 is not shown. Go to next Action
below.
1. Check for DTCs. Are there any DTC's stored?
• Yes: Go to MGSS for normal DTC diagnosis.
• No: Go to next step.
2. Confirm TCU software version is at the following
using TCU Software Version Check.
• Mazda3 built before July 1, 2021
104603_ _ or later (Verizon)
• Mazda3 built after July 1, 2021
10007 or later (AT&T)
• CX-30 built before July 1, 2021
304603_ _ or later (Verizon)
• CX-30 built after July 1, 2021
10007 or later (AT&T)
• CX-5 - 10024 or later
• CX-9 - 10024 or later
• MX-30: 10020 or later
• CX-50: 10004 or later
○

○

○

No reception

○

3. 2019 Mazda3 Only - Confirm CMU software version
is at 11012 or later.
4. Disconnect battery terminal for 5-10 minutes, then
test drive the vehicle. Is the reception strength signal
normal?
• Yes: Repair complete.
• No: Go to next step.
5. Perform TCU activation. Go to SA-004/21. Is the
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reception strength signal normal?
• Yes: Repair complete.
• No: Go to next step.
6. Compare Tel antenna No. 1 signal strength with
good known vehicle near by. Go to DIAGNOSTIC
ASSIST FUNCTION [CONNECTIVITY MASTER UNIT
(US)]
Functional Inspection / Adjustment -> Navigation
System Inspection
Good - Contact Hotline for technical support

No Good - Swap Tel antenna No. 1 with known good
vehicle

Except CX-5 and CX-9
MAZDA CONNECT and/or MyMazda
App displays incorrect tire pressures
after battery disconnect and/or
infotainment CMU software update.

5

2019 Mazda3 only
6

Incorrect
calendar entry
(month/day/
year) after a
battery
Go to SA-002/21
disconnect or