NHTSA ID Number: 10240235
Manufacturer Communication Number: CSR 3104
TSB/Document Date: 2023-08-03
Summary
Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain Expedition and Navigator model year 2018 to 2023 vehicles built March 2017 through May 2023; Super Duty model year 2019 to 2023 vehicles built March 2018 to May 2023, the supplemental owner's guide does not include an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints. The inability to access this information increases the risk of injury in the event of a crash.
Customer Outreach
PO Box 8338
Saint Joseph, MO 64508
[email protected]
connect.altec.com/login
Phone 1-877-GO ALTEC
Facsimile 1-877-659-9929
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Refer to the provided list.
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada
Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition
exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with
Altec equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your
Altec Account Manager. You may also contact the OEM using the contact information provided in the attached
recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the
safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY:
1-800-424-9153) or go to http://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction
with Altec products.
Thank you for your immediate attention on this important matter.
Component/Supplier Recall---CSR- 3104-A
Restraint Instructions
(Ford
23C20 — NHTSA 23V-420)
Units Affected: Certain Expedition and Navigator model year 2018 to 2023 vehicles built March 2017
through May 2023; Super Duty model year 2019 to 2023 vehicles built March 2018 to May 2023. Verify
your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
Ford Motor Company has decided your vehicle with the VIN shown in the attached list fails to conform
to Federal Motor Vehicle Safety Standard 202a Head Restraints.
Refer to the included communication from Ford Motor Company for more information.
Customer Action: Follow the guidance in the included communication from Ford Motor Company.
Requirements: Altec is not able to perform this repair.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair
Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref
Page 1 of 1
Altec Use Only
0.0 hr
0.0 hr
NA
Not included
90
NA
NA
Description
NA
Altec Use Only
Part No.
-
Qty
-
Warranty
No
Released: August 3, 2023
ÿ
1234ÿ52623ÿ7289 ÿ
1234ÿ7 6283ÿ3ÿ2 ÿ
ÿÿ2ÿÿ
323ÿ5! ÿ"#ÿ
ÿ
'ÿ'ÿ'ÿ)*+,-./0.ÿÿ1/23.4ÿ-35/66ÿ'ÿ'ÿ'ÿ
$ %ÿ##&ÿ
ÿ
5789:;?ÿ>?ÿAB5ACÿDÿ0E.1/ÿ>ÿCD@AE:@:>FGÿE?ÿ8N71+ÿ
ÿ
3ÿ%& ÿO3Pÿ
7 ÿ39 ÿ$'ÿ
7&4 4ÿQQÿRRÿ$'Sÿ
ÿ
TU832ÿ4ÿ4 6V ÿ4ÿ!W&2ÿXYZT[\ÿ$'S]^#$'S]^ÿÿ
ÿ
Q6ÿ2ÿÿÿ Wÿ4ÿ&342ÿ2 ÿÿ_ÿT 2 ÿ4ÿ"&34 4ÿ4ÿ̀3a 62ÿÿY!W&2ÿ
52623P42ÿ4ÿ2ÿQQÿRRÿÿ
1234ÿ52623ÿ7289 ÿ! ÿ4638 42ÿb&ÿ&ÿ!W&2ÿ2 ÿÿYZTÿb&ÿ9 3ÿ8aÿ33 ÿ2ÿ&89ÿ
2 ÿÿ238 ÿV43ÿ4ÿ"&34 4ÿ9 3ÿ!W&2ÿ4ÿ82623ÿX15Y[ÿ$$ ÿ 3ÿ
_ 8 682ÿ6ÿ6& ÿÿ4 82ÿ"&33ÿb&ÿ2 ÿ&ÿ &4 ÿ233"382ÿÿ932 8 ÿ
T&632ÿ2893282ÿc& 62ÿ2 ÿÿ4ÿ&ÿ463&423ÿÿ2V33ÿ32ÿÿ922ÿ4ÿ62ÿÿ
Q ÿ&ÿ!W&2ÿÿ"&Wÿ ÿ9 3ÿÿ2 4&623ÿ2ÿ& ÿ& ÿ439 ÿ
d*DeEÿ>;ÿ>Eÿ
93ÿ4ÿ624 ÿÿ 3ÿÿÿ63&2 ÿ9 3ÿc&63ÿ2ÿb&63ÿ
Af@?hÿ
36ÿ 3ÿ 63ÿ
ÿ
ÿ
diDjÿf:>;kl:;G>hÿ _2ÿ 6ÿ2ÿ6 ÿ2ÿÿ& ÿ439 ÿ93 ÿ4ÿ624 ÿÿ
3ÿÿÿ63&2 ÿ9 3ÿc&63ÿ2ÿb&63ÿ36ÿ 3ÿ
63ÿ_ ÿ8924 4ÿ4ÿ43ÿÿ6ÿV238 ÿ&8 6ÿÿ3"2ÿ
4ÿ&V33ÿ2 ÿ ÿ2ÿ4ÿ!2b&ÿ
ÿ
ÿ
diDjÿ@>=:=?;ÿ
1234ÿ52623ÿ7289 ÿ! ÿ9329232 42ÿ& ÿ 2ÿc& 62ÿ2 ÿ6ÿ36 ÿb&ÿ
?=fhÿ 722b&ÿ6ÿ 2ÿ2 3ÿÿ 3ÿb&ÿÿ 63" ÿ2 ÿ6ÿ 36 ÿ ÿ
ÿ8 & ÿ4ÿ9329632ÿ ÿÿ"& 63ÿ4ÿ!W&2ÿc& 62ÿ2 ÿÿ"&Wÿ
ÿ
ÿ9 3ÿÿ2 4&623ÿT2ÿÿ32ÿb&ÿ6ÿÿ&ÿ2 2 32ÿ
932ÿWÿ6 ÿÿ29 ÿ4ÿ3ÿ&ÿ!W&2ÿÿ& ÿ2 2 32ÿ1234ÿ2ÿ
_2ÿ9 3ÿ33ÿ6 ÿ ÿÿ2336ÿ6 ÿ4ÿ 2ÿ
9329232 42ÿ ÿÿ8 & ÿ4ÿ9329632ÿ ÿÿ"& 63ÿ4ÿ&ÿ!W&2ÿ
ÿ262ÿX9Pÿÿ8 2ÿ4ÿ2 3[ÿÿ
3ÿ6ÿ89 p ÿ4ÿ2 V2384 4ÿ1234ÿ2ÿ! ÿ8642ÿ63&2 ÿ4ÿ
4c3ÿ4ÿ8 c3ÿÿ!W&2ÿ
ÿU ÿ2ÿ6 ÿ& ÿ463&423ÿ9 3ÿ3 P 3ÿÿ32ÿ9&4ÿ43ÿÿ
V23428q&99236ÿ9 3ÿ2 23ÿÿ432 ÿ4ÿ2ÿ463&423ÿ3ÿ
8 9 ÿÿ2 6 3ÿÿ63&2 ÿ9 3ÿ" 3ÿ
7>Fk?ÿAf>;>FG>ÿsD>tÿu?ÿE>nÿv>=>f?Eÿ>l:k>ÿsD>ÿEF=?=;ÿ=>ÿ
9>owCDEÿf>C:g?Fÿ>;G>ÿ?9:;ÿC?@A?B?ÿ>F9w>FÿDF?ÿCEÿ
ÿ
ÿÿÿÿÿ!ÿ"#ÿ$!ÿ%ÿ&ÿ%&ÿ
123ÿ536378ÿ
39 8 9 ÿ58ÿ '"ÿÿ'ÿ"(ÿ!&ÿ%)ÿ&*ÿ'ÿ"+ÿÿ,ÿÿ
3ÿ 5339ÿ '!'ÿÿ$!ÿ'ÿ-ÿ&*ÿ&'ÿ"'ÿ""'.ÿ
/'ÿ'%&ÿ$!ÿ"!&ÿ"ÿ&'ÿ$!''ÿÿ"%ÿ!ÿ%&'ÿÿ&'ÿ
"'ÿ'ÿ.ÿ&ÿ'ÿ)ÿ%&''ÿÿ
'"'ÿ&"'ÿ"ÿ&ÿ,"#ÿ,&ÿÿ&ÿ!0ÿ1ÿÿ&ÿ
"!".ÿ2ÿ"%ÿ'ÿ"!&ÿ"ÿ&'ÿ$!''ÿ-ÿ&*ÿ&ÿ
%&'(ÿ"ÿ&ÿ"%ÿÿÿ&ÿÿ'!ÿ'%!.ÿ
3%4ÿ!ÿÿ&'ÿ'&"!'ÿÿ%&'ÿ"ÿÿ5ÿ
6ÿ7-.ÿ2ÿ'&"ÿ!ÿ%&'ÿÿ5(ÿ0ÿ&ÿ'&"!ÿ"ÿ
ÿ&ÿ"!"#ÿ$!(ÿ"&!ÿ&ÿ"%ÿ&ÿÿ&ÿ"#ÿ
8ÿ0ÿ,"'9(ÿÿ5ÿ6ÿ7-(ÿ2.:.ÿ;1ÿ?(ÿ@%(ÿ
6"ÿAB?=?C?.ÿ/&ÿ"'ÿÿ&'ÿ'&"!'ÿÿ%&'ÿ
'ÿÿ'ÿ""#ÿ!ÿÿ'ÿd>=ÿ
83@@9.ÿb'ÿ''ÿÿÿ&!'ÿÿ'(ÿÿBUDDÿ..ÿÿ
BUDDÿ..ÿ8ÿ&ÿ'9.ÿ
2R:2S/3TRS:ÿ@/ÿ5b:3TUÿÿÿ!'ÿÿ!'(ÿ"!0$!'ÿ
"ÿ!'ÿV 9 8ÿ7 ÿ8938ÿ7 ÿX87ÿO 8ÿ3IÿYZ[eeZ^]ZXfggh(ÿ&iÿ&ÿ
"#ÿ.jÿ?ÿ-ÿ!ÿÿ!''ÿ''ÿ"ÿ!'ÿ&ÿ).ÿÿ
'ÿ"!"'ÿ"ÿ''ÿÿ4'ÿÿS(ÿ!'ÿ""#ÿ'ÿ
,&.,.".ÿ
b'ÿ''ÿÿÿ&!'ÿÿ'ÿÿkUDDÿ..ÿÿ??UDDÿ..ÿ-ÿ
')%ÿÿkUDDÿ..ÿÿ>UDDÿ..ÿ8ÿ&ÿ'9.ÿ
2R:2S/3TRS:ÿ@/ÿ7TTÿR:@TN3/Uÿÿÿ!'ÿÿ!'(ÿ
"!0$!'ÿ"ÿ!'ÿV 9 8ÿ7 ÿn 93ÿ3ÿVI 9 ÿ7 ÿV33ÿ
W8739 ÿ9ÿ368ÿ3IÿYZ[\\Zoe\Zo[YY.ÿb'ÿ''ÿ'ÿ"!ÿ
'%&'ÿ&'ÿ=Aÿ'ÿ&ÿ0pÿ
ÿ"qÿ"ÿ,"!&'ÿÿÿ'!ÿ0"!&ÿÿ!ÿÿ
*%&ÿÿ'ÿ"(ÿ&ÿ'!'ÿ$!ÿ'"%ÿ&ÿT'(ÿN&ÿ
rs-ÿ3,,"ÿ,-ÿT'(ÿ?=DDÿNsÿt'-ÿT.ÿ./.(ÿ
u'(ÿ@.7.ÿ=D>dDÿÿ%ÿ$!ÿ&&ÿ'ÿ"ÿÿ&ÿ&0ÿ"ÿÿ
'!ÿ"!&ÿ&ÿ?CBBBCc=kCA=cc9ÿÿ'ÿ
Nr3T..ÿR,"Uÿ7+ÿÿ'!ÿ=cwA=Dÿÿ&ÿNr3T.ÿÿ
Q"'ÿÿ'!ÿ"#ÿÿ'ÿ'!ÿ'!ÿ.ÿÿ
- Custom Fit for Ford
Expedition 2018-2025 Windshield Sun... - Maximum Heat & UV Blocking Windshield Sunshade: Reflective...
- Premium Insulated Sunshade Material: High-density 280T front...
- Quick Install Folding Windshield Sun Shade: Foldable Front...
- Durable Long-Lasting Windshield Sunshade: Reinforced...
- Custom Fit for Your Vehicle - Windshield Sun Shade Umbrella...
- Heat & UV Protection - Sun shade for car windshield advanced...
- Effortless Umbrella-Style Design - Windshield sun shade...
- Durable Construction Built to Last - This UV-blocking...
- Storable Design - The windshield sunshade comes with a...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: CSR 3104
Replacement Service Bulletin Number:
MFR Communication Date: 2023-08-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SEATS
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
- 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.